Mckinsey 7s Framework-Telenor Essay Example

structure explained that Telenor closely monitored the performance of these three regions, showing how serious Telenor was to capture growth in Asia, Central-Eastern European and Nordic. Realize that if the structure was created based on product groups, it would be more difficult for the management to look at the performance of each region (poor finance team needs to burn more candles at night).

The last but not least was system.I looked at this Accenture-Telenor case study. Accenture is a consulting company, providing management and IT consulting service. “… Up to 98 percent of all wholesale customer orders are now processed online. …; only two hours of training on the system is necessary in order to use the portal effectively. … , Telenor has equipped the wholesale customers with a toolkit to diagnose the faulty lines resulting in cost reduction for Telenor Networks … More complex inquiries can be automatically escalated to the appropriate team for rapid, seamless dissemination and resolution.

As orders were processed online, Telenor could closely monitor and track the performance of the three regions. The IT system would aggregate individual countries revenue contribution into regional level, allowing high-level managers to foresee business risks in advance. Additionally, the availability of the IT system allowed Telenor to fasten the integration of newly acquired companies. The IT system could improve the learning curve of staffs joining Telenor.