question

leadership is reciprocal, according to your text. This means

answer

it occurs between people

question

Peter has the ability to convince others to work toward organizational objectives. This ability is known as

answer

leadership

question

means being unpretentious and modest rather than arrogant and prideful

answer

humility

question

the highest level in a hierarchy of manager capabilities

answer

level 5 leadership

question

the leader who builds and enduring great organization through a combination of personal humility and professional resolve

answer

level 5 leader

question

the leader who builds a widespread commitment to a clear and compelling vision and stimulates people to a high performance

answer

level 4 leader

question

typically score higher on social and emotional skills

answer

women

question

all of the following are leadership qualities EXCEPT

answer

structured

question

NOT a manager quality

answer

personal power

question

the distinguishing personal characteristics of a leader are known as

answer

traits

question

the early research on leadership traits was referred to as the

answer

great man approach

question

in general, research has found _____ relationship between personal traits and leader success

answer

weak

question

recently, beagle boutique was attempting to hire a middle manager. they were looking for an intelligent, active and creative individual. Which approach was he using?

answer

the trait approach

question

which characteristics of leaders have been studied

answer

all of these (personality, physical, social, and work-related)

question

self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders

answer

personality

question

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability and keen decisiveness. Which characteristic is she showing?

answer

personality

question

researchers at Ohio State University identified two major behaviors called

answer

consideration and initiating structure

question

megan is a manager at botell international. She is very friendly and extremely respectful of her subordinate's welfare. She is

answer

high in consideration

question

Consistent with initiating structure

answer

task oriented behavior

question

the michigan researchers used the term ___ for leaders who established high performance goals and displayed supportive behavior toward subordinates

answer

employee-centered leaders

question

the less effective leaders, in the university of michigan studies, were

answer

job-centered leaders

question

proposed a two diminutional leadership theory called managerial grid

answer

blake and mouton

question

the recommended management style from the leadership grid

answer

9,9

question

according to the leadership grid, 1,9 management style

answer

country club management

question

reflects a moderate amount of concern for both people and production

answer

middle of the road management

question

leadership grid, this occurs when efficiency in operations is the dominant orientation

answer

authority-compliance

question

leadership grid used the two leader behaviors called

answer

concern for people and concern for production

question

the key assumption of hersey and blanchard's situational theory is that subordinates vary in their

answer

readiness level

question

hersey and blanchard are responsible for this theory

answer

situational theory

question

a model of leadership that describes the relationship between leadership styles and specific organizational situations

answer

contingency approach

question

a key difference between the theories of Fiedler and Hersey and Blanchard

answer

Fiedler examined a variety of characteristics, while Hersey and Blanchard focuses solely on the individual

question

situational theory of hersey and blanchard, this leader style matches up best with low readiness subordinates

answer

telling style

question

ryan is a manager at steve's stoneworks inc. Hersey and blanchard would consider subordinates highly ready

answer

delegating style

question

works best for employees with moderate readiness, according to hersey and blanchard

answer

selling and participating

question

two leadership styles used by Fielder in his contingency theory

answer

relationship-oriented and task-oriented

question

a group atmosphere and members' attitude toward and acceptance of the leader

answer

leader-member relations

question

Fiedler used all of the following to describe how leaders fit the situation EXCEPT

answer

personal power

question

in these situations, according to Fiedler, relationship-oriented leaders are more effective

answer

moderate favorability

question

a situational variable that makes a leadership style unnecessary or redundant

answer

substitute

question

ahmad is a new manager at AJ Homes Company. No experience as a manager nor does he know the technology well. These prevent Ahmad from directing his workforce. This is an example of ____ impacting leadership styles and behaviors

answer

neutralizers

question

a leader who has the ability to motivate subordinates to transcend their expected performance

answer

charismatic

question

Marion is a great manager and he has a number of special skills. Subordinates to do more than expected.

answer

charismatic leader

question

charismatic leaders are often ___ than transactional leaders

answer

less predictable

question

some of the key characteristics associated with charismatic leaders

answer

all of these (visionary, communication, motivation)

question

Manager's Shoptalk, charismatic leaders do all of the following EXCEPT

answer

work alone to accomplish important tasks

question

this leader is distinguished by his/her ability to bring about organizational change

answer

transformational

question

leader that clarifies the role and task requirements of subordinates

answer

transactional

question

passive, independent, critical thinker

answer

alienated follower

question

follower who participates actively in the organization but does not use critical thinking skills

answer

conformist

question

the potential ability to influence the behavior of others

answer

power

question

the power that comes from organizational structure and promotes stability, order, and problem solving within the structure

answer

position

question

the power that comes from personal sources that are not as invested in the organization, such as personal interests, goals and values

answer

personal

question

the power coming from a formal management position in the organization

answer

legitimate power

question

Ian does not have much of relationship with subordinates. They feel obligated to do as he says because he's the boss

answer

legitimate power

question

Candice uses praise, letters of support and pats on the back as a way of influencing subordinates. They are all highly valued by the work group

answer

reward power

question

power that is based in the ability of the leader to do such things as recommended promotions

answer

reward power

question

the power that is vested in the manager's ability to punish employees

answer

coercive

question

Beth, a middle manager at Heather's Handbags, uses threats and punishments as a way of influencing

answer

coercive power

question

power that stems from a leader's special knowledge

answer

none of these

question

referent power depends on the leader's

answer

personal characteristics

question

the seven interpersonal influence tactics for leaders include all of the following EXCEPT

answer

do not worry about people liking you

question

most frequently used and a highly effective influence strategy

answer

using rational persuasion

question

all of the following are interpersonal influence tactics EXCEPT

answer

rely on the rule of demand

question

leader that works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission

answer

servant

question

all are major approaches to leadership EXCEPT

answer

progressive leadership

question

Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge and good work habits, but is hard to work with because of her communication style. Based on Level 5 leadership spectrum , which category?

answer

Level 1: highly capable individual

question

Ricky is well loved by his co-workers at Axel Cable Inc. Has great humility, often giving credit for successes to other members of team.

answer

Level 5: Executive

question

Jerome, a manager at Welford Nonprofit group, known for his selflessness and willingness to five to others. Applies skills and abilities to serve other less fortunate

answer

servant leader

question

leaders that know and understand themselves, act consistently with high order ethical values, and empower and inspire others

answer

authentic

question

Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority

answer

interactive leader

question

which is NOT a valid component of authentic leadership

answer

isolates self from others

question

natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with best tools for accomplishment and satisfaction

answer

strengths

question

Wilson is viewed by his boss as driven, tenacious and hardworking in the pursuit of his goals

answer

work-related characteristics

question

absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment

answer

impoverished management

question

Saundra views herself as a tough but fair supervisor. She gives explicit directs to her subordinates about how tasks should be accomplished, but not always approachable. Very impersonal.

answer

telling style

question

"a fire that ignites followers"

answer

charisma

question

Andy's subordinates love him because he inspires them to not only believe in the organization but believe in their own potential as well

answer

transformational

question

Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting supervisor's ideas without thinking

answer

uncritical thinker

question

leaders that influence others through the exchange of benefits or behaviors

answer

rule of reciprocity

question

all of the following are essential parts of leadership EXCEPT

answer

coercive power

question

the ability to influence people toward the attainment of organizational goals

answer

leadership

question

the adoption of a new idea or behavior by an organization is known as organizational

answer

change

question

an example of organizational change

answer

all of these

question

successful change requires that organizations be capable of both creating and implementing which means the organization must learn to be

answer

ambidextrous

question

the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization

answer

creativity

question

the generation of novel solutions to perceived problems

answer

creativity

question

innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas

answer

exploration

question

the innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing

answer

cooperation

question

the innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation

answer

entrepreneurship

question

change in the organization's product or service outputs

answer

product change

question

change in the organization's production process - how the organization does its work

answer

technology

question

change that is related to the organization production process

answer

technological

question

all of the following are characteristics of creative individuals EXCEPT

answer

rationality

question

all of the following are characteristics of creative organizations EXCEPT

answer

centralization

question

NOT a characteristic of a creative individual

answer

authorization and dependent

question

jackie, strikes you as curious, open-minded and receptive to new ideas

answer

a creative individual

question

creative organizations

answer

loosely structured

question

critical innovation strategies for changing products and technologies EXCEPT

answer

risk propensity

question

provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics

answer

idea incubator

question

Business Week in 2010, ___ was ranked as the World's Most Innovative Company

answer

Apple

question

Innovation requires the coordination that occurs with the

answer

horizontal linkage model

question

shared development of innovations among several departments is emphasized by the

answer

horizontal linkage model

question

Business Week and Boston Consulting Group, 72% of top executive reported that ___ is a top priority

answer

innovation

question

multifunctional, multinational team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project

answer

fast-cycle

question

extending the search for and commercializing new ideas beyond the boundaries of the organization and the industry

answer

open innovation

question

today's most successful companies are including ___ directly in the product and service development process

answer

customers

question

a person who sees the need for and fights for productive change in an organization

answer

an idea champion

question

John has tremendous technical skills and frequently comes up with valuable ideas but has no idea how to promote it within the organization

answer

an inventor

question

a person who is passionately committed to a new product of idea despite rejection by others

answer

an idea champion

question

ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas

answer

an idea champion

question

Vivian, a vp of marketing, far removed from the research and development department, however keeps a close eye on what's happening and tries to support good ideas by removing unnecessary organizational obstacles

answer

a sponsor

question

to prevent people in other roles from adopting a bad idea

answer

critic

question

important roles to be played during the process of organizational change

answer

all of these

question

a unit separate from the rest of the organization responsible for the development of a major innovation

answer

new-venture team

question

variation of new venture teams of a small separate, informal, highly autonomous and often selective group that focuses on the breakthrough ideas for the business

answer

a skunkwork

question

a fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses

answer

new-venture fund

question

a change in the attitudes and behaviors of a few employees in the organization

answer

people change

question

major shift in the norms, values, attitudes, and mindset of the entire organization

answer

culture change

question

Jurgen sent to a training course on leadership skills

answer

people change

question

application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships and increase problem-solving capabilities

answer

organizational development

question

organizational development can help managers address problems such as merger/acquisitions, conflict management and ___

answer

organizational decline/revitalization

question

NOT a type of current problem that organization development can help address

answer

diversification

question

enhances the cohesiveness and success of organizational groups

answer

team building

question

an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent

answer

survey feedback activities

question

brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change

answer

large-group intervention

question

individuals experiment with new workplace behavior

answer

changing

question

individuals acquire a desired new skill or attitude and are rewarded for it by the organization

answer

refreezing

question

a step in the diagnosis stage of organizational development in which participants are made aware of problems

answer

unfreezing

question

organizational development specialists identify 3 distinct steps for achieving behavioral and attitudinal chcanges

answer

unfreezing, changing, refreezing

question

managers evaluate problems and opportunities

answer

need for change

question

indicates a disparity between existing and desired performance levels

answer

need for change

question

Kyle is seeing a difference between current and expected performance

answer

to perceive a need for change

question

a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints, the rise is consistent with the goals

answer

identified a need for change

question

Cyrus' Resort proposed structural changes, employees fear of losing power with changes. They begin voicing resistance. Barrier to change is

answer

self interests

question

Lack of enthusiasm on not following through with changes is caused by

answer

a lack of trust

question

8-step plan for implementing change includes all EXCEPT

answer

all are in the plan

question

Connor's Contruction. Change procedure to increase efficiency. Workman is resisting the change

answer

different assessment and goals

question

Beth's Barnyard has decided to restructure whole organization. With no detailed information this barrier of change you would expect

answer

uncertainty about the future

question

force field analysis

answer

the process of determining which forces drive and which resist a proposed change

question

Harvest International anticipating change, you identify potential barriers to the change and suggest solutions

answer

force field analysis

question

schedule materials to arrive at a company just as they are needed on the production line

answer

just-in-time inventory system

question

best approach when change is technical when trying to overcome resistance for change

answer

communication

question

communication and education tactic to change implementation should be used when

answer

change is technical

question

Too easy inc changing from manual to computer based, the company invests in detailed, comprehensive training classes

answer

communication and education

question

approach used to resist change if the group has power over implementation and if the group will lose out in the change

answer

negotiation

question

approach to change implementation when a crisis exists

answer

coercion

question

when users have the power to resist

answer

participation

question

uses formal bargaining to win acceptance and approval over a desired change

answer

negotiation

question

Sandbox Sally's Inc makes changes to work schedules. Some employees are not happy, Harry says accept it or leave.

answer

coercion

question

Trudy's Trinkets works with the union to ensure a smooth transition before implementing change

answer

negotiation

question

symbolizes to all employees that the change is important for the organization

answer

top management support

question

Fortune Magazine's first list of America's 500 largest corporations, this many survived the next half century

answer

71

question

innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers

answer

disruptive innovation

question

compact disc industry, the MP3 technology is what type of innovation

answer

disruptive innovation

question

Sandra works for a banked that is renowned for being the first commercial bank in the US to introduce online banking

answer

service innovation

question

Artful innovations Inc operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions

answer

creative organization

question

Horizontal linkage model best applied to

answer

environment that requires speed

question

LifeCycle Products, working under strict deadline for new product, provided with a high level of resources and empowerment

answer

fast-cycle team

question

Cooltown University invited members of social network group to enter contest to design best video to promote university

answer

crowdsourcing

question

"The Brain" secret group, focus intently on developing new and innovative technologies

answer

skunkwork

question

Left-right industries, diverse with strong personalities, great deal of interpersonal disagreement, to manage this which tool

answer

organizational development

question

High-Low, discuss problems and opportunities and gather perspectives on changes

answer

large-group intervention

question

large-group intervention model

answer

addresses the entire system

question

the final step to be managed in the change process

answer

implementation

question

the lack of information about future events

answer

uncertainty

question

inventory managers at SYX Enterprises - inventory control systems where materials are scheduled to arrive as needed on production line

answer

just-in-time inventory control

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