question

Organizing a buisness beings with:

answer

Determining the work to be done

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Dividing tasks into smaller jobs:

answer

Job Specialization

question

Job Specialization often enables employees to:

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Imporve thier job performance

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The term mass production refers to:

answer

efficiently producing large quantities of goods

question

Henri Fayol and Max Weber are best know for their contributions to

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Organized theory

question

Max Weber used the term ________ to describe middle managers whose job was to implement the orders of top management:

answer

Bureaucrats

question

The line of authority that moves from the top of a hierarchy to the lowest level is called the:

answer

Chain of command

question

In a bureaucratic organization:

answer

employees follow strict rules and regulations

question

The management at Patriot Mills works hard to ensure that no one in its organization has more than one boss and all workers are treated with fairness and respect. Additionally, the firm divides the work inot areas of specialization so that everyone knows to whom they should report. The management o Patriot Mills reflects the ideas and principles of:

answer

Henri Fayol

question

Which of the following correctly identifies the rationale behind the unity of command principle of management?

answer

Workers can become frustrated and confused if they have more than one boss

question

Which of the following determines the degree of decentralization a firm might use?

answer

The degree to which lower level management is empowered to make decisions.

question

Compared to the centralized management structure, which of the following is a disadvantage of the decentralized management structure.

answer

Weakened corporate image

question

The optimum number of subordinates a manager can supervise is refferred to as the:

answer

Span of control

question

_________ refers to the process of dividing organizational functions into seperate units

answer

Departmentalization

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A __________ organization is characterized by direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor.

answer

Line

question

Employees with the formal authority to issue orders, make policy decisions and enforce discipline are classified as:

answer

Line Managers

question

Matrix organizational structures were first developed in:

answer

The aerospace industry

question

All of the following are advantages of a matrix organization structure EXECPT:

answer

The project teams are temporary

question

Which of the following describes a group of employees from different departments working together on a semi-permanent basis?

answer

Cross-functional teams

question

Which of the following positions would be classified as a staff position?

answer

A lawyer employed in the legal department of a manufacturing position

question

Today U.S. companies in the manufacturing sector:

answer

have altered their production and managerial styles in order to regain thier competitive edge in many industries

question

Production maagement has been the traditional term used to refer to the activities managers perform to help their firms created:

answer

Goods

question

In recent years, the service sector of the U.S. economy has:

answer

grown much more rapidly than the manufacturing sector

question

The U.S. economy is now dominated by the:

answer

service sector

question

The basic reason the term production management has been replaced by the term operations management is that:

answer

the United States now is a service economy

question

The resurgence of U.S. mnufacturing firms in recent years can be credited to:

answer

a number of significant changes in both the production techniques and management styles used by U.S. firms

question

_________ is the process of selecting a geographic location for a company's operations:

answer

Facility location

question

Firms that have a goal of __________ tend to locate facilities near major highways, ports, rail lines and airports.

answer

reducing time to market

question

________ is the arrangement of resources to produce goods and services effectively and efficiently.

answer

Facility layout

question

For services, the facility layout is usually desinged to:

answer

help customers find and buy things

question

Unlike an assembly line where workers perform only a few tasks, in a _________ layout teams of workers combine to perform a variety of tasks needed to produce more complex units of a final product.

answer

Modular

question

In today's quality control programs, emphasis is placed on:

answer

achieving customer satisfaction

question

The idea behind the Deming Cycle is to:

answer

find potential errors before they occur

question

The ___________ National Quality Award is given to firms that achieve an outstanding level of overall quality based on performance in seven key areas.

answer

Malcom Baldrige

question

___________ standards are concerned with the best practices for managing an organization's environmental impacts.

answer

ISO 14000

question

Which of the following statements best describes the impact of recent advances in information technology on business location decisions?

answer

Advances in information technology will give firms more flexibility in their location decisions by reducting the need to locate close to sources of labor

question

Which of the following statements about facility location is most accurate?

answer

Manufactures often seek to reduce time-to-market by locating facilities in areas which access to key modes of transportation

question

Which of the following statements about facility layout is most accurate?

answer

Facility layout is imporant for manufacturing plants because facilities layout decisions can have a huge impact on the firm's costs.

question

Which of the following statments would best describe the quality standard for most service businesses?

answer

Our customers are our best guides as to what our quality standards should be.

question

For most service businesses the quality standard has become:

answer

delighting customers by anticipating their needs

question

The good feeling people get when they have done a job well is a(n):

answer

intrinsic

question

___________ was the father of scientific management.

answer

Frederick Taylor

question

Frank and Lillian Gilbreth developed the principle of _____________, which said that every job could be broken down into a series of elementary motions.

answer

motion economy

question

A basic idea of __________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

answer

scientific management

question

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

answer

therbligs

question

According to the principles of scientific management, the best way to improve productivity is to:

answer

Use time-motion studies to find the best method of doing each job, then teach those methods to workers.

question

The Hawthorne studies were conducted by _________ and his colleagues from Harvard University

answer

Elton Mayo

question

The original goal of the Hawthorne studies was to determine:

answer

the level of illumination that was associated with optimum productivity

question

The findings of the Hawthorne studies led researchers to look more closely at how ___________ could lead to better productivity

answer

the human side of motivation

question

Which of the following statements would Elton Mayo be most likely to make soon after concluding his Hawthorne studies?

answer

Employees who enjoy their work environment and believe they are respected are likely to be more productive workers.

question

Which of the following statements about worker motivation is most conssistent with the findings of the Hawthorne studies?

answer

Workers are more motivated if they feelk they are part of a special group or project

question

Maslow was mainly concerned with explaining how:

answer

human motivation was related to a hierarchy of needs

question

Maslow called the needs people have for security at work and home:

answer

safety needs

question

Maslow placed__________needs at the highest level of his hierarchy.

answer

self-actualization

question

Abraham Maslow thought that once needs at one level of his hierarchy were met:

answer

another, higher order need would emerge to motivate that person.

question

Herzberg found that the factors that provided the highest level of motivation were mostly associated with:

answer

job content

question

Herzberg's research found that the factor that ranked highest as a motivator was:

answer

a sense of achievement

question

Herzberg's research found that safe working conditions and good pay:

answer

helped maintain worker satisfaction, but did little to increase motivation

question

The practice of moving workers from one job to anoher to make work more interesting is known as:

answer

job rotation

question

Douglas McGregor described two very different sets of managerial attitudes about workers, which he called:

answer

Theory X and Theory Y

question

________________ is the process of evaluating human resource needs, finding the people to fill those needs, and getting the best work out of each employee by providing the best incentives and job environment, all with the goal of meeting the organization's objectives.

answer

Human resource management

question

The ultimate resource of a firm is its:

answer

employees

question

Today, human resource management has become so important that in many firms it has become:

answer

a function of managers in all areas of an organization

question

__________ workers have a higher skill level than thier current job requires

answer

Underemployed

question

Which of the following statements best describes the current view of the role of human resource management within a firm?

answer

Huaman resource management functions have become so important that in many firms all managers now perform them

question

The first step in the huamn resources planning process is to:

answer

prepare a human resource inventory

question

A(n)_____________is prepared as a part of the huamn resource planning process, and indicates the characteristics and qualifications of the organization's labor force, thus helping the firm determine whether its employees are technically up-to-date and adequately trained.

answer

human resource inventory

question

A __________ is a study of what is done by employees who fill various job titles:

answer

job analysis

question

A________is a statement that identifies the minimum qualifications required of a worker in order to perform a specific job.

answer

Job specification

question

A job________is a statement that identifies the objectives of a job, the type of work to be done, the responsibilities nd duties that are associated with the job, the working conditions, and the relationship of the job to other functions.

answer

description

question

The_________, which is developed from the previous four steps of the human resource planning process, addresses how the firm will accomplish a wide array of human resource functions such as recruiting, training, compensating, scheduling, and compensating its employees.

answer

strategic plan

question

All of the following are essential elements of a job description EXCEPT:

answer

the minimum qualifications workers must have to fill the position.

question

Which of the following statements identifies a key difference between a job description and a job specification?

answer

A job description is a statement about the job, which a job specificatin is a statement about the person who does the job

question

_______ is the set of activities used to legally obtain a sufficient number of the right people at the right time and to select those who best meet the needs of the organization.

answer

Recruitmet

question

Help wanted ads, public and private employment agencies, and college placement bureaus are all _____sources that human resource managers can use in the recruiting efforts.

answer

external

question

Which of the following would be used by a manager who wanted to fill a position using an internal source?

answer

promotion of a current employee

question

Which of the following statements about recruiting is most accurate?

answer

It is important for a firm to recruit nd hire peope who are not only skilled but who also fit in with the firm's culture and leadership style

question

The first step in the selection process is usually:

answer

obtaining complete application forms

question

One of the main complaints made by critics of employment tests in that these tests:

answer

Have been used to discriminate against certain groups

question

________introduces new employees to the organization, their fellow workers, their supervisors, and to the policies, and objectives of the firm.

answer

Employee orientation

question

A(n)________is an employee organization that represents workers in employee-management bargaining over job-related issues.

answer

labor union

question

The union movement in the United States was an outgrowth of the economic transition caused by the:

answer

Industrial Revolution

question

The first national labor organization in the United States was the:

answer

Knights of Labor

question

In a(n)________, all of the members are skilled specialists in a particular trade.

answer

Craft Union

question

Critics of labor unions argue that unions are no longer needed to protect workers from abusive and unfair treatment because:

answer

laws and modern management attitudes minimize the possibility of unsafe working conditions and unfair treatment of workers found in earlier eras.

question

The______Act established the National Labor Relations Board.

answer

Wagner

question

___________is the process by which representatives of a union meet with representatives of management to negotiate a labor contract for workers.

answer

Collective bargaining

question

The_________was established by the Wagner Act to oversee labor-management relations.

answer

National Labor Relations Board

question

The first federal minimum wage was established by the:

answer

Fair Labor Sandards Act

question

The __________outlawed the use of yellow-dog contracts and prohibited courts from issuing injunctions agains nonviolent union activists.

answer

Norris-LaGuardia Act

question

The_______guranteed the rights of individual union members when dealing with their union.

answer

Landrum-Griffin Act

question

The Taft-Hartley Act:

answer

allowed individual states to pass right-to-work laws prohibiting compulsory union membership

question

One goal of the Landrum-Griffin Act was to:

answer

clean up the corrupt practices of unions

question

The Wagner Act is best described as a(n):

answer

pro-union law

question

The Labor-management Relations Act ( or Taft-Hartley Act) can be best described as a law which:

answer

placed limitations on union activities and gave more power to management in dealing with unions

question

The primary purpose of collective bargaining is to:

answer

negotiate a labor-management agreement that both the union and management are willing to accept.

question

Over the past several decades unions have:

answer

frequently changed objectives as the result of shifts in social and economic conditions

question

Under__________workers are not required to join the union, but those who do not join still must pay a fee or regular dues to the union.

answer

agency shop agreements

question

Under a(n)___________shop agreement, workers must belong to the union before they are hired

answer

closed

question

If a union is present in a firm that has a(n)________shop arrangement, workers may join the union if they wish, but they are not required to join or pay a union fee in order to keep their jobs.

answer

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