question

Workplace deviance can be categorized by how deviant the behavior is and:

answer

the target of the deviant

question

The ______ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn't know about the unethical behavior.

answer

U.S. Sentencing Commission Guidelines

question

What is the term used to describe the degree of concern people have about an ethocal issue?

answer

Ethical intensity

question

According to Kohlberg's model of moral development, people at the _______ make decisions that confirm to societal expectations.

answer

Conventional level

question

Traditional college students who think about their parents' and grandparents' reactions to their decisions before putting the decision into action are more than likely operating according to which principle of ethical decision making?

answer

The principle of personal virtue

question

What is social responsibility?

answer

a business's obligation to pursue policies, make decisions, and take actions that benefit society

question

Which of the following is NOT an example of a stakeholder group that an organizational must satisfy to assure long term survival?

answer

the media

question

A manager who gets work done with a minimum of effort is increasing the ________ of the organization

answer

efficiency

question

A manager engaged in the management function of __________ is monitoring progress toward goal achievment and taking corrective action when needed

answer

controlling

question

Managers who train and supervise the performance of non-managerial employees, and who are directly responsible for producing the company's products or services, are categorized as:

answer

first-line managers

question

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

answer

interpersonal roles, informational roles, and decisional roles

question

Which skills increase in their importance to success as managers rise through the managerial ranks?

answer

conceptual skills and the motivation to manage

question

An accountant with ________ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

answer

technical skill

question

A(n) __________ is amanager who was successful early in their careers, but were knocked off the fast track by the time they reached the middle to upper levels of management.

answer

derailer

question

After six months as a manager, new managers typically believe their job is:

answer

to solve problems for subordinates

question

A company facing a simple environment would:

answer

have few external factors in the environment that affect it

question

Which of the following is a component of Volkswagen's specific environment and will directly influence how it does business?

answer

Renault, a French car maker

question

Changes in any sector of the general environment:

answer

will eventually affect most organizations

question

Technology is the __________ used to transform inputs (raw materials, information, etc) into outputs (goods or services).

answer

knowledge, tools, and techniques

question

A keyfactor influencing the relationship between companies and their suppliers is:

answer

how dependent they are on each other

question

An organization engaged in ________ is searching the environment for important events or issues that might affect an organization.

answer

environmental scanning

question

The _________ is the set of key values, beliefs, and attitudes shared by organizational members.

answer

organizational culture

question

Which of the following is an example of a mechanism used to sustain organizational cultures after an

answer

none of these

question

Employees tend to feel a greater sense of ownership and responsibility in companies with organizationl cultures characterized by:

answer

employee involvement

question

Managers can use behavioral addition and behavioral substitution to:

answer

modify corporate culture

question

How did the Industrail Revolution chage jobs and organizations?

answer

Low-paid, unskilled workers running machines began to replace high paid, skilled artisans

question

The goal of scientific management was to:

answer

find the one best way to perform each task

question

The Gantt chart:

answer

was a precursor to the organizational chart

question

At about the same time as managment theorists were developing scientific managment principles in the United States, Max Weber was in Europe developing:

answer

bureaucratic managment

question

Which of following managment theorists helped develop human relations management?

answer

Henri Fayol

question

Today thanks to _______, Unverferth, a farm equipment manufacturer, was able to produce parts for its new 12-row subsoiler even without examining parts that were previously made.

answer

Gaspard Monge

question

Organizations should be viewed as _______ that interact with their environments and depend on them for survival.

answer

open systems

question

Which of the following is defined as getting work done through others?

answer

Management

question

Which of the following is responsible for team performance?

answer

None of the above

question

Which of the following is not one of Mintzberg's decisional roles?

answer

Figurehead

question

Which of the following is defined as someone who worked faster than the group?

answer

A rate buster

question

_____________ broke each task or job into seperate motions and then eliminated those that were unnecessary or repetitive.

answer

motion studies

question

____________ is best known for developing the functions of mangement.

answer

Henri Fayol

question

Mary Parker Follet believed the best way to deal with cnflict was to __________.

answer

integrative conflict resolution

question

Which of the following defined an organization as a system of consciously coordinated activities or forces of two or more persons

answer

Chester Bernard

question

_____________ stated that the extent to which people willingly cooperate in an organization depends on how workers percieve executive authority and whether they are willing to accept it.

answer

Chester Bernard

question

Which of the following involves managing the daily production of goods and services?

answer

Operations managment

question

Which of the following is not a component of the general environment?

answer

Industry regulations

question

______________ is the theory that companies go through long periods of stability followed by short periods of dynamic, fundamental change and then a return to stability.

answer

Puncuated equilibrium

question

Which of the following show how conflict managers are about future business growth?

answer

Business confidence indices

question

Which of the following is not identified Williams as one of the characteristics of changing external environment?

answer

Customers

question

______________ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors strengths and weaknesses.

answer

Competitive analysis

question

_____________ are graphic depictions of how managers believe environmental factors relate to possible organizational actions

answer

System analysis

question

___________ is the values, beliefs, and attitudes shared by organizational members.

answer

Culture

question

Which of the following holds that you should never do anything that is not honest, open, and truthful and that you would not be glad to see reported in the newspaper or on TV?

answer

Principle of personal virtue

question

Team rewards that depend on _______are the key to rewarding team behaviors and efforts.

answer

team performance rather than individual performance

question

As a member of a typical of traditional work group, Joshua should expect to be responsible for:

answer

doing what he is told to do

question

Which of the following kinds of team is defined as a permanent part of the organization's structure?

answer

None of these

question

Which of the following size teams usually provide the best performance?

answer

6 to 9

question

How would you respond to the following statement?Group conflict is always bad"

answer

Cognitive conflict is strongly associated with improvements in team performance

question

The achievement of stretch goals is made easier when the team members have:

answer

bureacratic immunity

question

__________ describes the average level of ability, experience, personality, or any other factor on a team.

answer

Team level

question

__________ is a compensation system in which companies share the financial value of performance gains, such as productivity, cost savings, or quality, with their workers.

answer

Gainsharing

question

To which of the following aspects of the human resource managment process does federal employement law apply?

answer

all of the above

question

A _________ is a purposeful, systematic process for collecting information on the important work related aspects of a job.

answer

job analysis

question

Which of the following type of tests accurately predicts job performance in almost all kinds of jobs?

answer

cognitive ability tests

question

The_________ interview uses only standardized, job related interview questions that are prepared ahead of time and asked of all candidates.

answer

structured

question

Which training method is NOT used to practice, learn, or change job behaviors?

answer

Lectures

question

Which of the following is an example of a subjective performance measure?

answer

behavioral observation scales

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