question

Chapter One indicates that effective interpersonal communication is strongly linked to good health, social happiness and career success. A. True B. False

answer

True

question

The only way we learn who we are is through communication. A. True B. False

answer

True

question

A lack of social relationships may affect physical health and life span as dramatically as smoking or a lack of physical activity. A. True B. False

answer

True

question

The ability to speak and listen effectively can mean the difference between succeeding and failing in a job. A. True B. False

answer

True

question

Shared understanding and clarity are the most important goals in achieving successful communication. A. True B. False

answer

False

question

The major difference between impersonal communication and interpersonal communication is the number of people involved. A. True B. False

answer

False

question

An older professor who forgets what it was like to be a student when he teaches is an example of how differing environments in the classroom can make understanding difficult. A. True B. False

answer

True

question

Communication competence is a trait that people either possess or lack. A. True B. False

answer

False

question

Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life. A. True B. False

answer

False

question

There is no such thing as the "same" message; words and behaviors are different each time they are spoken or performed. A. True B. False

answer

True

question

It is impossible to repeat the same communication event. A. True B. False

answer

True

question

The transactional model of communication suggests that communicators usually send and receive messages simultaneously. A. True B. False

answer

True

question

The transactional model represents communication as static—more like a gallery of still photographs than a motion picture film. A. True B. False

answer

False

question

We are not communicating when we remain silent. A. True B. False

answer

False

question

Socially isolated people are much more likely to die prematurely than those with strong social ties. A. True B. False

answer

True

question

Transactional communication may be compared to dancing due to the involvement needed by each partner. A. True B. False

answer

True

question

According to your text, impersonal communication should always be avoided. A. True B. False

answer

False

question

According to your text, effective communicators are able to establish warm relationships with everyone they encounter. A. True B. False

answer

False

question

Your text argues that it is important to react in unique ways to every person we meet and respond to each as a unique individual. A. True B. False

answer

False

question

Communication, as the term is used in your text, consists only of messages that a sender deliberately conveys. A. True B. False

answer

False

question

It's impossible to stop communicating. A. True B. False

answer

True

question

Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process. A. True B. False

answer

False

question

We disclose more to people in interpersonal relationships than in impersonal ones. A. True B. False

answer

True

question

Too much communication can have negative outcomes. A. True B. False

answer

True

question

As the text points out, your goal should be to become a perfect communicator. A. True B. False

answer

False

question

All you need to develop good communication skills is common sense. A. True B. False

answer

False

question

Dyadic communication is communication involving two people. A. True B. False

answer

True

question

When people communicate, they are often both senders and receivers of messages at the same time. A. True B. False

answer

True

question

Feeling sad when a close friendship changes or ends is an indicator that interpersonal relationships are irreplaceable. A. True B. False

answer

True

question

According to your text, your goal should be to have as many interpersonal communication experiences as possible. A. True B. False

answer

False

question

According to your text, the axiom "the more communication the better" is true. A. True B. False

answer

False

question

Your text promises that if you communicate skillfully enough, you should be able to solve every problem you encounter. A. True B. False

answer

False

question

In impersonal communication we treat others as unique individuals. A. True B. False

answer

False

question

Fortunately, just knowing about a communication skill makes us able to put it into practice. A. True B. False

answer

False

question

Almost all verbal messages have a content dimension as well as convey relational information. A. True B. False

answer

True

question

Research has shown that communicating through social media has had an overall negative effect on interpersonal relationships. A. True B. False

answer

False

question

Electronic communication does not serve as a replacement for face-to-face relationships. A. True B. False

answer

True

question

The asynchronous nature of social media provides convenient opportunities for us to be in touch with people in our busy lives. A. True B. False

answer

True

question

Living in a multicultural world has affected our need for different ways of communicating. A. True B. False

answer

True

question

Occupation and sexual orientation are types of co-cultures. A. True B. False

answer

True

question

Communicating successfully with people from different cultural backgrounds only requires using the same exact elements of competence we use with people in our own country. A. True B. False

answer

False

question

Judging others because of cultural differences may negatively effect our communication with them. A. True B. False

answer

True

question

Your text defines communication competence as effective communication where one's goals are achieved in a way that, ideally and in most cases, maintains or enhances the relationship in which it occurs. A. True B. False

answer

True

question

A competent communicator will choose the same way of responding to others, no matter what the situation, if the response was successful in the past. A. True B. False

answer

False

question

Seeing a situation from multiple points of view is called self-monitoring. A. True B. False

answer

False

question

An environment refers only to the physical location where someone is when communicating. A. True B. False

answer

False

question

Communication competence seeks to be either effective or appropriate. A. True B. False

answer

False

question

Disinhibition is one of the challenges presented by social media. A. True B. False

answer

True

question

The principle "communication is irreversible" doesn't apply to communication through social media because we can physically delete our posts. A. True B. False

answer

False

question

Acquiring as many "friends" as we can on social media sites such as Facebook and Twitter ensures that we will have many qualitatively interpersonal relationships. A. True B. False

answer

False

question

According to the authors, people who are well-acquainted are less likely to misunderstand each other than relative strangers. A. True B. False

answer

False

question

Studies show that poor communication was the root of over 60 percent of reported medical errors that led to serious physical injury, psychological trauma, and even death. A. True B. False

answer

True

question

Some research shows that acquiring a higher education can increase your chances of developing larger and more diverse social networks. A. True B. False

answer

True

question

Social isolation is so undesirable that prisoners of war have reported that they would rather "have the worst companion than no companion at all." A. True B. False

answer

True

question

Communication via social media can increase the quantity but not the quality of our relationships. A. True B. False

answer

False

question

Although many scholars disagree about the definition of communication, most would agree that communication centers around using messages to generate meaning. A. True B. False

answer

True

question

A growing body of research is decidedly proving that social media is a growing threat to the quality of interpersonal relationships. A. True B. False

answer

False

question

When we communicate for pleasure, affection, companionship, escape, relaxation or control, we are satisfying our identity needs. A. True B. False

answer

False

question

According to Chapter One, all of the following are attributes needed to communicate successfully with people from different cultures except A. motivation B. tolerance for ambiguity C. friendliness D. open-mindedness E. knowledge and skill

answer

C. friendliness

question

In Chapter One, sociolinguist Deborah Tannen claims that A. electronic mail can deepen the quality of relationships. B. electronic mail makes interpersonal communication more impersonal. C. everyone prefers face to face communication rather than electronic mail. D. relationships cannot be maintained using electronic mail. E. all of the above are claimed by Tannen.

answer

A. electronic mail can deepen the quality of relationships

question

In the Looking at Diversity reading in Chapter One, Igor Ristic says that effective intercultural communication A. means understanding which customs are "right" and "wrong." B. is only achieved if one is able to visit at least a dozen different countries. C. is achieved through judging others' behavior by our own cultural standards. D. means making sure to maintain a large space bubble when seated with another person. E. involves being aware of various cultural norms and adapting our communication.

answer

E. involves being aware of various cultural norms and adapting our communication.

question

Psychologist Abraham Maslow suggests that the most basic human needs A. are invented by other psychologists. B. must be satisfied before we concern ourselves with other ones. C. are proof that animals ascended from lower animal forms. D. prove the existence of a superior being. E. are generated by others in interpersonal interaction.

answer

B. must be satisfied before we concern ourselves with other ones.

question

All of the following elements are included in the transactional communication model introduced in Chapter One except A. message. B. environment. C. channel. D. sender. E. noise.

answer

D. sender.

question

All of the following are involved in learning to perform communication skills effectively except A. awareness. B. prowess. C. awkwardness. D. skillfulness. E. integration

answer

B. prowess

question

The environments that communicators occupy are A. fields of experience that affect how they understand others' behavior. B. gaps that make common understanding impossible. C. the places where they stand or sit when they communicate. D. the attitudes they have about nature. E. the space that they require to communicate effectively.

answer

A. fields of experience that affect how they understand others' behavior.

question

"Decoding" is the process whereby A. we put our thoughts into words. B. we make sense out of the messages sent by others. C. we engage others in conversation. D. we choose the appropriate way to send messages. E. we create new ways of teaching reading and communication to children.

answer

B. we make sense out of the messages sent by others.

question

Strategies you can use to develop a more mindful and competent style of intercultural communication include A. reading. B. passive observation. C. self-disclosure. D. talking to experts. E. all of the above.

answer

E. all of the above.

question

Almost all messages have A. a content dimension. B. a relational dimension. C. both content and relational dimensions. D. no dimensions unless the communicators intend them to.

answer

C. both content and relational dimensions.

question

Which of the following factors might contribute to different environments? A. experience B. age C. income level D. ethnic group E. all of the above

answer

E. all of the above

question

What health threats can result from a lack of close relationships? A. more likely to experience a higher rate of accidents B. more susceptible to the common cold C. more likely to die prematurely D. b and c E. all of the above

answer

D. b and c

question

The three types of noise that can block communication are A. loud, moderate, and soft. B. mass communicational, personal, and transactional. C. external, physiological, and psychological. D. sociological, psychological, and communicational. E. linear, interactional, and transactional.

answer

C. external, physiological, and psychological.

question

Skillful, integrated communicators are characterized by A. a conscious focus on communicating effectively. B. a greater degree of sociability. C. communicating competently without needing to think constantly about how to behave. D. exposure to a wide range of communication styles. E. others helping them out

answer

C. communicating competently without needing to think constantly about how to behave

question

Research has shown that competent communicators achieve effectiveness by A. using the same types of behavior in a wide variety of situations. B. developing large vocabularies. C. apologizing when they offend others. D. giving lots of feedback. E. adjusting their behaviors to the person and situation.

answer

E. adjusting their behaviors to the person and situation.

question

An interpersonal relationship differs from an impersonal one because A. we share our thoughts and feelings with each other. B. the other person's life affects ours. C. we are sad when the relationship changes or ends. D. we find the time spent in the relationship rewarding. E. all of the above.

answer

E. all of the above.

question

Which of the following is an inaccurate description of communication? A. Communication is unrepeatable. B. Meanings are in words. C. Communication is irreversible. D. It's impossible not to communicate.

answer

B. Meanings are in words.

question

You want to let a close friend know how much she/he means to you in a way that is sincere and doesn't embarrass either of you. Following the advice on communication competence in your text, you would A. follow the approach that you saw another friend use successfully, assuming it would work for you. B. avoid sending any message until you were sure it would be well received. C. try to follow exactly the approach you used successfully with others in the past. D. react in the way that first occurred to you. E. consider a variety of alternatives, choosing the one that you think will be most successful under these circumstances

answer

E. consider a variety of alternatives, choosing the one that you think will be most successful under these circumstances

question

Maslow's hierarchy of needs is important to the study of interpersonal communication because A. we all have needs. B. we can't understand our needs without communication. C. communication is usually necessary to meet each level of need. D. communication was Maslow's greatest need. E. the need for communication is the sixth "hidden" need.

answer

C. communication is usually necessary to meet each level of need.

question

Noise in the communication process is A. more than one communicator talking at a time. B. the nonverbal behaviors that accompany communication. C. the process of maintaining direct eye contact or not. D. the process of translating thoughts into words. E. any force that interferes with effective communication.

answer

E. any force that interferes with effective communication.

question

Which of the following is most clearly an example of qualitatively interpersonal communication? A. Aubre buys a sweater from a sales clerk. B. Rich invites the team to a party. C. Royce asks his friend Jane about her sick child. D. Aasim pleads for the class to vote. E. Georgina chats with the mailman

answer

C. Royce asks his friend Jane about her sick child.

question

The transactional model of communication is considered a more accurate model than previous ones because A. people send and receive messages simultaneously. B. we cannot isolate a single "act" of communication from the event that came before and after it. C. the communication created results from the way partners interact. D. none of the above. E. all of the above.

answer

E. all of the above

question

The authors describe some of the social needs we strive to fulfill by communicating as A. encoding and decoding. B. control and affection. C. empathy and sympathy. D. talking and listening. E. communicating both verbally and nonverbally.

answer

B. control and affection.

question

Some of the characteristics that make relationships more interpersonal than impersonal are A. frequency and proximity of communication. B. quantity over quality. C. how important the content of talk is to both of you. D. uniqueness, irreplaceability, and interdependence.

answer

D. uniqueness, irreplaceability, and interdependence.

question

Integrated communicators express themselves in skillful ways because A. their communication is a self-conscious act. B. they have had more experience. C. they have internalized effective behavior. D. skills are basic to communication. E. others help them out.

answer

C. they have internalized effective behavior

question

Effective communicators have been found to A. have a consistent set of five behaviors they can call up at will. B. have a wide range of behaviors from which to choose. C. exhibit behaviors that are predictable by their partners. D. exhibit unique behaviors more often than less effective communicators. E. frequently rehearse about 20 behaviors until they get them right for any interaction.

answer

B. have a wide range of behaviors from which to choose.

question

When you pay attention to your behavior in relationships, you are A. unlikely to pay attention to others. B. too uptight. C. probably ego-driven. D. self-monitoring. E. intrinsic.

answer

D. self-monitoring

question

Identity and communication are related in that we A. gain an idea of who we are from the way others communicate with us. B. are drawn to communicators who test and challenge our identity. C. find others' identities become our own through communication. D. control communication with our identity.

answer

A. gain an idea of who we are from the way others communicate with us.

question

Which is an example of "noise" as the term is defined in your text? A. someone tapping a pencil while you're trying to talk B. a headache that interferes with you listening C. feelings of anger directed toward a partner D. preoccupation with another topic during a lecture E. all of the above

answer

E. all of the above

question

Which is an example of "psychological noise" as defined in your text? A. the sound of a lawn mower just outside your window B. the smell of smoke drifting into the room you are in C. feeling embarrassed about a mistake you made D. a light flickering on and off during a lecture E. feeling tired in a meeting

answer

C. feeling embarrassed about a mistake you made

question

Which of the following would not be considered a co-culture? A. senior citizen B. a person who uses a wheel chair C. construction worker D. Muslim E. all of the above are considered co-cultures

answer

E. all of the above are considered co-cultures

question

Two friends communicating face to face would most likely be A. taking turns sending and receiving messages. B. primarily sending messages. C. primarily receiving messages. D. sending and receiving messages at the same time. E. neither sending nor receiving messages.

answer

D. sending and receiving messages at the same time.

question

Research on the benefits and challenges of social media indicates that A. some benefits of communicating via social media significantly outweigh the costs. B. social media sites do not increase the amount of contact with loved ones. C. the use of social media to communicate maximizes the perception of differences due to gender, age, social class, and ethnicity. D. social media adds richness to interpersonal messages due to the lack of nonverbal cues. E. all of the above.

answer

A. some benefits of communicating via social media significantly outweigh the costs.

question

A cognitively complex communicator A. considers an issue from several angles. B. feels and experiences another's situation. C. usually has a high IQ. D. observes behavior with detachment. E. thinks and reacts quickly.

answer

A. considers an issue from several angles.

question

When you call three of your friends in one night to avoid studying, you are communicating to fulfill the social need of A. escape. B. control. C. affection. D. companionship. E. pleasure.

answer

A. escape

question

When Ernesta realizes during an office meeting that she's interrupted a co-worker twice, she demonstrates the skill of A. empathy. B. self-monitoring. C. cognitive complexity. D. affinity. E. metacommunication.

answer

B. self-monitoring.

question

Which of the following is a channel for communication? A. touching B. writing C. gesturing D. talking E. all of the above

answer

E. all of the above

question

Interpersonal relationships A. develop unique rules and roles. B. are mostly alike. C. follow the same basic rules about how control is distributed between communicators. D. have more relational talk than content talk. E. are none of the above.

answer

A. develop unique rules and roles.

question

Getting others to behave in ways that we want is considered what type of goal? A. basic B. social C. instrumental D. physical E. self-actualization

answer

D. physical

question

Relational dimensions of a message A. are all that matter. B. make statements about how the parties feel toward one another. C. are usually expressed verbally rather than nonverbally. D. all of the above. E. none of the above

answer

B. make statements about how the parties feel toward one another.

question

The ability to construct a variety of different frameworks for viewing an issue is termed A. feedback framework. B. cognitive complexity. C. communication competence. D. metacommunicating. E. integration.

answer

B. cognitive complexity

question

The textbook authors suggest that communication through social media can be hard to accurately interpret because A. it lacks important nonverbal cues that convey additional meaning. B. in online messages people tend to speak before they think. C. it is more expressive than face to face communication. D. it is more permanent than face to face communication. E. all of the above are true.

answer

A. it lacks important nonverbal cues that convey additional meaning

question

A message is probably "leaner" if it A. is not accompanied by facial expressions or vocal cues. B. is sent via social media. C. contains only words. D. lacks nonverbal information. E. all of the above are true.

answer

E. all of the above are true.

question

Which of the following characteristics of competent communicators would best help us decide whether to use casual text language when emailing a professor? A. a wide range of behaviors B. ability to choose the most appropriate behavior C. self-monitoring D. commitment E. none of the above

answer

B. ability to choose the most appropriate behavior

question

In the "Ethical Challenge" Box, Martin Buber suggests A. we are not fully human if we live only with "I-It" relationships. B. "I-Thou" relationships are stable, predictable, and detached. C. "I-It" relationships are utterly unique. D. "I-It" relationships are qualitatively interpersonal. E. all of the above.

answer

A. we are not fully human if we live only with "I-It" relationships.

question

MATCHING A. external noise B. environment C. channel D. decoding E. psychological noise 1. You decide to schedule a face-to-face meeting with your professor instead of e-mailing him 2. Alex decides what Rafael meant by that frown. 3. Your friend's religion is different from yours, but you went to the same high school and college. 4. You are worried about your child is doing at school while your boss is giving the quarterly report 5. A person behind you in the theater fiddles with a crackling cellophane candy wrapper.

answer

1. ANS: C 2. ANS: D 3. ANS: B 4. ANS: E 5. ANS: A

question

Self-Concept is: a. your values. b. All of these choices are correct. c. your emotional state. d. your physical features.

answer

b. All of these choices are correct.

question

The part of the self-concept that involves evaluations of self-worth is: a. self-value. b. self-esteem. c. self-evaluation. d. self-love.

answer

b. self-esteem.

question

Characteristic ways that you think and behave across a variety of situations is called: a. your stable self. b. your unique behavior. c. your personality. d. your personal characteristics.

answer

c. your personality.

question

Personality is, to a large degree, part of our: a. psychological self. b. response to environment. c. genetic makeup. d. biological self.

answer

c. genetic makeup.

question

Extroversion, shyness, assertiveness, verbal aggression, and overall willingness to communicate are: a. examples of personality. b. variations of a single trait. c. variable aspects of personality. d. personality traits.

answer

d. personality traits.

question

The relatively stable set of perceptions you hold of yourself is called your: a. self-concept. b. interpersonal self. c. self-esteem. d. presenting self.

answer

a. self-concept.

question

Personality traits are a matter of: a. either-or. b. fact. c. certainty. d. degree.

answer

d. degree.

question

If you have a disposition toward traits like shyness or aggressiveness, which of the following is most likely? a. You can control them as long as you are not neurotic. b. You have little control over them. c. You no control over them at all. d. You have a great deal of control over them.

answer

d. You have a great deal of control over them.

question

Although your personality may shape the way you communicate to a degree, which of the following determines how you feel about the way you relate to others? a. Your personality b. Your emotional state c. Your self-esteem d. Your self-concept

answer

c. Your self-esteem

question

Read the following views on ways of viewing communication. Quiet: "I'm a coward for not speaking up." , "I enjoy listening more than talking." Argumentative: "I'm pushy, and that's obnoxious." , "I stand up for my beliefs." Self-controlled: "I'm too cautious.", "I think carefully before I say or do things." Which of the following leads to the different ways of thinking about the communication? a. Self-concept b. Self-perception c. Self-esteem d. Self-control

answer

b. Self-perception

question

________ we receive from the people in our lives play the most important role in shaping how we regard ourselves a. Messages b. Praises c. Criticisms d. Evaluations

answer

a. Messages

question

We are likely to feel less valuable, lovable, and capable to the degree that others have communicated which of the following? a. Criticism b. Shallow responses c. Ego-busting reflected appraisal d. Negative valuations

answer

c. Ego-busting reflected appraisal

question

Each of us forms our self-image by the process of social comparison. Social comparison is: a. evaluating our friends by comparing them with each other. b. evaluating our friends by comparing them to a social ideal. c. evaluating ourselves by comparing ourselves with others. d. evaluating ourselves by comparing ourselves to a social ideal.

answer

c. evaluating ourselves by comparing ourselves with others.

question

Although we tend to believe that our self-concept is accurate, in truth it may well be distorted. This is because: a. the self-concept is variable. b. the self-concept is subjective. c. the self-concept is blind. d. the self-concept is dependent on social comparison.

answer

b. the self-concept is subjective.

question

The tendency to seek and attend to information that conforms to an existing self-concept has been labeled: a. self-selected personality formation. b. self-concept preservation. c. cognitive dystopianism. d. cognitive conservatism.

answer

d. cognitive conservatism.

question

When we say that the self is influenced by individualistic or collectivist forces, we are talking about: a. ways of fitting in with peer groups. b. culture. c. team membership. d. socialism vs. capitalism.

answer

b. culture.

question

The self-concept is such a powerful force on the personality that it not only determines how you see yourself in the present but also can actually influence your future behavior and that of others. We call this: a. self-fulfilling prophecy. b. personality determinism. c. expectational destiny. d. self-determination

answer

a. self-fulfilling prophecy.

question

Which of the following are ways to change your self-concept? a. Have the will to change. b. All of these choices are correct. c. Have realistic expectations. d. Have a realistic perception of yourself.

answer

b. All of these choices are correct.

question

The concept of the communication strategies that people use to influence how others view them is called: a. communication competence. b. identity management. c. strategies management. d. social comparison.

answer

b. identity management.

question

Which of the following is not true of identity management? a. Identity management can be deliberate or unconscious. b. We strive to construct multiple identities. c. Identity management is collaborative. d. We strive to construct single consistent identities.

answer

d. We strive to construct single consistent identities.

question

Some people are much more aware of their identity management behavior than others. Those who are more aware of identity management are considered: a. high self-monitors. b. high behavior modifiers. c. high self-reflectors. d. high identity managers.

answer

a. high self-monitors.

question

Social scientists have identified several overlapping reasons for managing others' opinions of us. Which of the following is a reason for this? a. To control and terminate relationships. b. To save our "face." c. To alienate those we don't like. d. To gain compliance of others.

answer

d. To gain compliance of others.

question

In face-to-face interaction, communicators can manage their public face in three ways. They are: a. self-projection, manner, and affect displays. b. manner, setting, and appearance. c. None of these choices is correct. d. setting, communication management, and facial expression.

answer

b. manner, setting, and appearance.

question

When we manage our impression when writing notes, drafting a résumé, or in an email, we are engaging in: a. mediated communication. b. creative writing. c. unidirectional communication. d. face-to-face written communication.

answer

a. mediated communication.

question

Each of us has a repertoire of faces--a cast of characters--and part of being a competent communicator is choosing the best face for the situation. The authors believe one important factor in choosing the best face is: a. honesty. b. deceit. c. strategy. d. instrumentality.

answer

a. honesty.

question

People whose opinions we especially value are called: a. significant others. b. supportive. c. reference groups. d. superiors.

answer

a. significant others.

question

The person you honestly believe yourself to be is called: a. the public self. b. the presenting self. c. the desired self. d. the perceived self.

answer

d. the perceived self.

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