220-801 A+ part 3
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Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?
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B
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Which of the following communication standards requires line-of-site with no obstacles in order to operate properly?
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IR
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Which of the following needs to be configured on a wireless router to allow specific client machines to connect?
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MAC filtering
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Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously?
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802.11n
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A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so?
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Install a 10/100/1000 NIC.
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Which of the following describes the function of a hub in a network?
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Broadcasts packets it receives to all connections
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Which of the following describes the function of a switch in a network?
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Transmits packets it receives to specific connections
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A user wants to secure their home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access?
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Use MAC filtering
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An administrator wants to prevent people outside of the building from accessing a new wireless router. Which of the following is the LEAST labor intensive method to use while setting up new workstations?
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Turn SSID broadcast off
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A network consisting of numerous geographically dispersed networks that cover a large physical distance is referred to as a:
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WAN.
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Which of the following Internet connection types would be MOST commonly used by a customer who travels frequently?
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Cellular
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Which of the following has the FASTEST connection speed?
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Cable
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Which of the following wireless networking standards operates at the SHORTEST distance?
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802.11a
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Which of the following are characteristics of transferring data using fiber as the medium? (Select TWO).
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Fiber can transmit data the farthest distance without requiring a repeater Fiber is the least susceptible to EMI
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Which of the following cable types has a MAXIMUM transmission rate of 100 Mb?
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CAT5
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Which of the following cable types is commonly used for analog/digital television transmission?
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RG-6
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Which of the following laptop displays would provide physical flexibility and transparency?
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OLED
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A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component?
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Review manufacturer's documentation for disassembly procedures
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Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?
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Wireless
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Which of the following should a technician check FIRST before upgrading the RAM in a laptop?
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The motherboard specifications
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When installing additional RAM for a laptop, which of the following would MOST likely be used?
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SODIMM
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Which of the following types of memory is used with laptops?
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SODIMM
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Which of the following features is used for security in laptops and can be used by BitLocker in Windows 7 to encrypt the hard drive?
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TPM
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Which of the following items describes the function of an inverter module used in a laptop?
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Converts DC to AC for the backlight
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Which of the following is the MOST likely light source for a laptop screen? (Select TWO).
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CCFL LED
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Joe, a user, reports that his laptop display is very faint and hard to read. Which of the following is the MOST likely cause?
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The backlight has failed.
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Which of the following BEST describes the purpose of an inverter in a laptop?
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Provide power to the backlight of the screen
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When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?
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Top of the CPU
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Which of the following memory types is used exclusively in laptops?
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SODIMM
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Which of the following laptop features can normally be modified using function keys?
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Enabling/disabling an external display
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Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO).
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Follow ESD procedures Remove all power
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Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).
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Webcam Wireless antennas
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A technician is trying to install an ExpressCard device for a user. The user's laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue?
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The slot is for ExpressCard/34 devices
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A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image, which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?
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Inverter
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Which of the following peripherals needs to be configured after installation to work correctly?
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Touch screen
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Which of the following would MOST likely be found on a docking station versus a port replicator?
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DVD-ROM
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Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs?
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Docking station
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Which of the following memory form factors is MOST commonly found in laptops?
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SODIMM
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A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time?
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Function keys on keyboard
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In older laptop screens, the backlight is powered by which of the following?
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A CCFL lamp
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An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO).
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inverter. LCD.
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The wireless antenna is typically located inside the laptop's:
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display bezel.
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A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue?
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Installing the Bluetooth stack/driver
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Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO).
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VGA HDMI
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A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this?
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Installing Hotkey drivers from a manufacturer's website
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Which of the following devices is necessary to provide power to a laptop LCD screen?
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Inverter
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Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?
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SODIMM chip
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A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?
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Report through proper channels
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Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged?
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DC-in jack
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A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?
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The keyboard data cable was not connected properly.
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Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue?
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Check the speaker's connection to the motherboard
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A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
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Under the keyboard
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A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:
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DC jack.
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Which of the following typically cannot be upgraded in a laptop?
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Video card
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Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?
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Click on the safely remove hardware icon, stop the device, and remove the card
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Which of the following will provide the FASTEST boot times for a laptop user?
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Solid state drive
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A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause?
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Backlight failure
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Which of the following expansion slots is characterized by having an x16 speed?
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PCIe
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Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO).
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Battery AC power adapter
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Which of the following laptop display types relies on a backlight for the display presentation?
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LCD
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Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop?
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LCD screen
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Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz?
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600 MHz
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Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode?
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SDRAM
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Which of the following would a technician MOST likely upgrade on a laptop?
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RAM
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A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops?
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A cable lock
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A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness?
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Fn key
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A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation?
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Patching policy
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Which of the following printers includes an imaging drum and fuser assembly?
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Laser
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After print head replacement on a printer, it needs:
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alignment.
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A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by:
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drivers designed for a different OS.
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Which of the following should be avoided when installing a laser printer?
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UPS
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Which of the following printer processes would be LEAST suitable for creating archival documents?
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Thermal
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A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom of each page. Which of the following actions would correct this issue?
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Update the print drivers
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A support technician is troubleshooting a user's inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?
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Calibrate the print heads
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A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue?
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Some pins on the print head are damaged.
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Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?
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Serial/Parallel card
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Which of the following items should be used when cleaning a laser printer of excess toner?
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Vacuum
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A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot be dependent upon a user's computer being powered on. Which of the following solutions is appropriate?
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Installing a hardware print server
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A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the label. Which of the following is the MOST likely issue?
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An incorrect media type is being used in the printer
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Separator pads or rollers are designed to do which of the following?
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Ensure that only one page at a time enters the printing process
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A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the company. Which of the following would be the BEST way to share these print devices?
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Print server
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Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann's need for multiple devices?
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USB
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Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?
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Inkjet
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A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform?
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Adjust the print spooler settings
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A user states that a network printer, attached to and shared from a co-worker's computer, does not always print the jobs submitted to it. The user adds that it seems to happen at different times throughout the day, but at other times works fine. Which of the following is MOST likely the cause?
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The co-worker's computer is hibernating
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Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle?
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Laser
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Which of the following technologies has the SHORTEST wireless range for printing?
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Infrared
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When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties?
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To add additional drivers for other operating systems
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Which of the following is MOST likely to be reset during a standard printer maintenance?
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Page count
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Which of the following printers is required when carbon paper is used?
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Impact
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A user discovers that color laser prints are printing slightly off-color. Which of the following should help restore the appropriate colors?
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Calibrate the printer
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Which of the following printer types uses an imaging drum?
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Laser
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The process of voltage control to limit the volume of liquid delivered is used in:
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inkjet printers.
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A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?
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Rollers
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Which of the following printers requires manual alignment?
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Dot matrix
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A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need?
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A print server
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Which of the following cable types uses a 9-pin connector?
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Serial
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A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?
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Enable print sharing
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A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?
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32-bit
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A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port?
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Parallel
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A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT?
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Perform printer head cleaning
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A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT?
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Replace the ribbon
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A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?
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Pickup rollers
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Which of the following is the MAIN purpose of cleaning the printer during the imaging process?
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It takes off any residual toner left after development
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A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?
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Printer PC is off network
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A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from?
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SSID
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Which of the following is the FIRST step a technician should take to replace a network printer?
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Notify all users before unplugging the printer.
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In a laser printer, which of the following components uses heat to apply the toner onto the page?
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Fuser assembly
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Which of the following describes the process laser printers use to secure toner to paper?
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Fusing
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A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing?
answer
Shred the printed documents.
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A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?
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Calibrate the printer
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A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task?
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Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name.
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A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation?
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Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer.
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A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause?
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The print server does not have network connectivity
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Which of the following is MOST likely needed when installing a new POS thermal printer?
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Drivers
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While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked?
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Find the user and have them enter their password.
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Which of the following would BEST protect equipment from power spikes?
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Surge suppressor
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A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
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Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.
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A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop?
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ESD strap
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When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?
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Be sensitive to cultural differences that may exist for the other party.
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Ann, a user, has moved the orientation of her desk and now has to arrange the power and network cables, which are unable to be run along the baseboard. Which of the following would be the safest and most practical approach?
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Use a rubberized floor cord cover.
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Which of the following cable types is LEAST affected in areas of high EMI?
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Fiber
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Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?
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Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.
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After making repairs to a user's system, which of the following actions should a technician take?
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Contact the customer a few days later to determine the state of repairs
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After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier-two technician. The tier-two technician analyzes the system and then signs it over to the case manager. Which of the following is this an example of?
answer
Chain of custody
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Which of the following cable types should always be used through life safety areas?
answer
Plenum
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A datacenter server technician notices that several of the last sticks of RAM which were installed as upgrades have been found damaged due to static electricity. This only occurs in a particular server room within a large datacenter. Which of the following environmental hazards is MOST likely at play here?
answer
Humidity levels are well below average
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Activity logs show a large amount of data downloaded from a company server to an employee's workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee's regular job functions. Which of the following steps should the technician take NEXT?
answer
Report through proper channels
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During a presentation, a client removes confidential proposal materials from the presenter's laptop via an IR connection. This behavior is expressly prohibited by the company. The client's location in the audience is immediately identified. Which of the following should the technician do NEXT?
answer
Report to the proper channel
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Which type of fire extinguishing technology should be used when encountering an electrical fire?
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Non-water based extinguishers
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Which of the following will provide the BEST protection against power failures and data loss?
answer
Uninterruptible power supply
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Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO).
answer
Vacuum Compressed air
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Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?
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Chain of custody
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Chain of custody needs to be kept intact for which of the following reasons?
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To ensure evidence is admissible in legal proceeding
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Best business practices in IT include.
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following up with a customer to verify satisfaction
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A technician servicing a user's computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?
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Report through proper channels
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A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?
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Remove watch and all jewelry
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Which of the following would BEST protect equipment from a brown out?
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UPS
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Which of the following is the BEST type of cable to prevent EMI?
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Fiber
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A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?
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Report the incident to management
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A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
answer
"Please explain the issue and I will work to resolve it."
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A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?
answer
"A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message."
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Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?
answer
Let the user know that the problem will be escalated immediately.
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After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
answer
Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager
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A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
answer
Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.
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In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data?
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With the customer's permission, for backup purposes
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A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?
answer
Inform a supervisor or management.
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Which of the following is required in order for BitLocker to be enabled?
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Trusted platform module
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The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?
answer
Report i
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A technician has replaced a riser inside a server and the riser is failing again after reboot. Which of the following should have been used when initially replacing the riser?
answer
ESD mat
