World of Business Chapter 6 – Flashcards

156. Management is more progressive today. There is more emphasis on: A. individual work that can be successfully measured. B. working in teams. C. striving to eliminate the control function of management. D. placing greater reliance on the government for financing.

161. Which of the following statements has resulted in changes in the role of management? A. Most workers today show little initiative or creativity, so managers must spend more time directing their efforts. B. The marketplace is becoming global, which increases both competition and opportunities for cooperation and integration. C. Firms are recognizing that their workforces are too diverse, so managers must find ways to reduce diversity without violating federal laws against discrimination. D. The desire to encourage teamwork has resulted in larger, more cumbersome organizations with too many workers.

162. __________ is the art of utilizing organizational resources to accomplish goals at work. A. Socialization B. Justification C. Preparation D. Management

166. __________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not. A. Organizing B. Controlling C. Leading D. Officiating

167. ___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives. A. Forecasting B. Planning C. Conceptualizing D. Controlling

168. ___________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization. A. Organizing B. Controlling C. Leading D. Officiating

169. Which of the following goals best describes today's view of the organizing function? Organizing today focuses on: A. achieving unified opinions from a diversified workforce. B. designing the organization around the customer. C. simplifying the process of measuring outcomes related to performance standards. D. developing the most efficient strategic plans for the firm.

175. As a manager, two of Sylvia's strengths are her ability to communicate goals clearly, and her ability to guide, coach, and motivate workers. Based on these strengths, __________ is a management function that Sylvia is likely to be good at performing. A. controlling B. planning C. leading D. organizing

178. A vision for a company is: A. an explanation of why the company exists and where it wants to go. B. the same thing as an objective. C. a detailed plan that outlines the major organizational structure of the firm. D. very relevant for the short-term, but less useful for the long-term.

179. A meaningful mission statement should address topics such as the organization's: A. form of ownership and methods of financing. B. self-concept and company philosophy. C. advertising strategy and distribution plan. D. tactical plans and contingency plans.

182. ___________ are broad, long-term accomplishments an organization wants to achieve. A. Goals B. Objectives C. Directives D. Agendas

183. __________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long-term goals. A. Directives B. Opportunity targets C. Objectives D. Mission complements

184. A __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities. A. WISH B. SWAMP C. ASSET D. SWOT

188. Tactical planning is concerned with: A. determining the best way to cope with an emergency situation. B. developing detailed strategies about what is to be done, who is to do it, and how it is to be done. C. devising temporary courses of action to be used if the primary plans do not achieve the desired results. D. setting long-run goals that will govern the general course of the organization for years.

189. Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives? A. Mission statement B. Tactical planning C. Operational planning D. Contingency planning

192. _________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment. A. Crisis B. Tactical C. Operational D. SWOT

194. The first step in the rational decision-making model is to: A. recruit team members to work on the problem. B. gather data. C. develop alternative responses. D. define the situation.

196. PMI is a: A. computer program used to help managers write mission statements. B. statistical technique used in the controlling process. C. problem-solving technique used to evaluate possible solutions to a problem. D. rule of thumb used to determine how many employees should be managed by any single manager.

198. A basic difference between goals and objectives is that goals are: A. precise, while objectives are vague. B. set by tactical plans, while objectives are set by strategic plans. C. set by middle management, while objectives are set by first-line managers. D. concerned with broad, long-term accomplishments, while objectives focus on specific short-term details.

205. Customers who visit any Good As New Appliance Repair Center see a framed statement prominently displayed near the front door. The plaque describes the company's fundamental purposes. In part, it states that "All Good As New Centers operate under the belief that every customer deserves good quality parts, fast and dependable service, and a fair price." The words on this plaque reflect the ____________ of Good As New. A. strategic plan B. mission statement C. corporate agenda D. corporate charter

207. When a firm makes use of SWOT analysis, one of its objectives is to: A. identify the best employees to fill each position within the organization. B. set specific short-term performance standards for each department. C. evaluate the desirability of issuing stocks or bonds in the current financial climate. D. identify the things it does well as an organization and the things it needs to improve.

212. The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called: A. primary management. B. middle management. C. supervisory management. D. secondary management.

220. The downsizing that has occurred in recent years has __________ middle managers in many organizations. A. increased the number of B. eliminated the jobs of some C. strengthened the control of D. increased the importance of

221. Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions? A. Chief Executive Officer (CEO) B. Chief Financial Officer (CFO) C. Chief Planning Officer (CPO) D. Chief Information Officer (CIO)

223. A chief operating officer (COO) would be classified as part of a firm's: A. primary management. B. middle management. C. top management. D. first-line management.

226. Gabriella is responsible for hiring, motivating, and retaining the best employees for her organization. Gabriella is in charge of: A. staffing. B. orienting. C. directing. D. facilitating.

234. Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his: A. technical skills. B. verbal skills. C. qualitative skills. D. conceptual skills.

237. The __________ style of leadership is characterized by making managerial decisions without consulting others. A. autocratic B. bureaucratic C. free rein D. democratic

241. __________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers. A. Energizing B. Provisioning C. Upgrading D. Enabling

242. _____________ means giving employees the authority and responsibility to respond quickly to customer requests. A. Restructuring B. Delineating C. Empowerment D. Intrapreneuring

246. One difference between managers and leaders is that: A. managers are found in businesses while leaders operate in nonprofit organizations. B. managers work to achieve stability while leaders embrace change. C. managers use an autocratic approach while leaders embrace a democratic style. D. all employees can manage, but only top managers can lead.

249. Which of the following statements about leadership styles is most accurate? A. A manager should choose one style and use it consistently. B. Managers have no control over the leadership style they use. C. Effective managers often use a variety of leadership styles. D. Managers should always start with an autocratic style, but can gradually switch to a more democratic approach if workers earn their trust.

260. Last year, Idle Time Gaming, Inc., experienced one of the most successful introductions of one of its new action videos since the company's inception. The CEO announced that sales and profits had exceeded company projections. He attributed the success to a flexible plan, which included good design, accurate product testing, and innovative marketing and sales tactics. In order to have good recall of the procedures that were put in place for this successful introduction, he has charged a team of managers to develop a(n) __________________ system, so the company can avoid "reinventing the wheel." For future introductions, he wants to be able to recall what worked and what didn't work. A. information technology B. human relations management C. enablement management D. knowledge management

261. The first step in controlling consists of: A. issuing orders and explaining routines. B. setting clear performance standards. C. establishing a clear chain of command. D. assigning workers to perform specific tasks.

263. Which of the following should form the foundation of a firm's control system? A. Accounting and finance B. Marketing and production C. Human resources and finance D. Computing and production

267. Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5% in the next month. Pam has set a(n): A. procedural policy. B. functional objective. C. policy guide. D. performance standard. In order to determine whether a firm is making progress toward its goals and objectives, managers must establish specific, attainable, and measurable standards. This is what Pam has done.

271. As a middle manager for her firm, Tori just finished comparing the results of a promotional campaign with the outcome expectations. The next step in the control process is: A. monitor and record actual performance. B. set up contingency plans. C. communicate results and deviations with management and employees involved. D. establish discipline committees to decide on dismissals.

276. Lauzy seems to prefer a(n) __________ style of leadership. A. autocratic B. democratic (or participative) C. PMI D. altruistic

277. Lauzy favors problem-solving techniques that allow teams of workers to freely identify and discuss possible solutions to a problem without having their ideas censored. Which of the following is a problem-solving technique that Lauzy is likely to suggest to his managers? A. SWOT analysis B. PERT analysis C. brainstorming D. controlling