Ms Tan Su Shan, aged 45, is the head of private and consumer banking at DBS Group Holdings. In an article, she revealed that while working for Morgan Stanley, she had to use her laptop and mobile phone while giving birth. Even as she was in pain, the doctor administered nitrous oxide to help her cope while still speaking to her client on the phone. This highlights the dedication and hard work of women in their careers, which could be one reason why there are more female private bankers in wealth management. According to Shalini Malkni, there has been an increase in the number of women entering and excelling in this profession.
According to Ms Lim Li Li, a managing director, men tend to prefer discussing personal wealth issues with women because women are typically more sensitive and empathetic. Ms Lim Li L
...i recounted an instance where she received an urgent call from a wealthy Thai client while she was on vacation in Japan. She promptly flew to Bangkok and met with the client's family members at midnight, which helped to build trust and strengthen the relationship between the client and the banker.
According to Ms Lim, being the only banker to solve a significant crisis makes her feel privileged. She believes that some Asian entrepreneurs from the first or second generation may prefer to work with female bankers who have a friendly demeanor, communicate effectively with a gentle tone, and are easier to get along with as a friend or close member. In Asia, people typically view female private bankers as patient, clean, neat, and good listeners compared to their male counterparts.
When female bankers give gifts
like flowers or chocolates, clients may feel warm and develop trust, but if male bankers do the same, it may be misinterpreted and harm the client-banker relationship. For this reason, men are better suited for investment or corporate banking. However, in my opinion, clients prefer female bankers because they offer a warm welcome and take their time to discuss matters. This helps build relationships and communicate as friends. Women also tend to have more mature thinking than men and pay attention when people are talking, while men rush to get things done and may tune out complaints or conversations.
According to the article, Asian banks prefer to hire female bankers over their male counterparts. This is because male clients commonly prefer a big picture approach, while Asian clients appreciate having a female banker who will listen attentively and show care.
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