What are the uses and limitations of non-verbal communication in a specific job Essay Example

can be associated with trying to make someone feel at ease, but it may also have the opposite effect, and taken as invading someone else's interpersonal space. It is essential that both client and funeral director are at ease and comfortable with one another. To a degree NVC is useful within their job but verbal communication must be used otherwise everything is unclear.You can not tell alone from a person's body language their personal wishes.

Each case is different - none are the same. A use of NVC is when you just simply listen and let clients talk about the situation, circumstances and their loved one. A further use of NVC is self-disclosure such as your own personal experience of bereavement to show you understand what they are going through. In dealing with the public you have to be aware of upsetting a client. It's so easy to slip up, use the wrong vocabulary or tone of voice.

You have to show understanding and empathy.The most important factors in a funeral directors is their knowledge and understanding of grief, sensitivity and capability to communicate. Poor ability in communication can be very unpleasant for all concerned. It is a well-known fact that failure to communicate is a principal reason for dissatisfaction. It is necessary for a funeral director to communicate effectively for a number of reasons:

• They have to arrange vital information that is essential in order to carry out for the family or the wishes of the deceased. Families are often distressed, grief stricken and anxious, it therefore makes it harder for them to take in information.

• People do not understand certain limitations placed on them and
  

plans that must be arranged. Families must understand all options available and know what they themselves must do These communication skills can be verbal and non-verbal. The importance of NVC skills sometimes are overlooked and in some instances are ignored. This is strange considering they are easily understood - we often use them with out realising and they can have disastrous/profound effects.

Funeral directors have to be prepared within their job for many problems or situations that may arise such as; dealing with anger, rifts within families, and trying to reduce distress. These problematic eventualities within their job should be regarded with utmost importance. Successful and caring funeral directors should encourage clients to express themselves. Most try to eliminate jargon and listen attentively.

When dealing with relatives, they should summarise accurately the process and anything the family need to decide or tasks to be carried out. They should re-cover what they discuss and if there is anything people do not understand or have to clarify by asking further questions. I can conclude from writing this essay that I am now more aware of how difficult NVC is when dealing with people (bereaved or otherwise. ) You have to hold certain qualities, be equipped with necessary skills and be a good people person. I have discovered that NVC places many limitations on the job but is also useful.