Using MIS Final Study – Flashcards
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5) A ________ is a network of activities, repositories, roles, resources, and flows that interact to accomplish a business function.
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C) business process
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6) In a business process, ________ are defined as collections of related tasks that receive inputs and produce outputs.
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A) activities
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7) In a business process, an inventory or a database is an example of a ________.
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B) repository
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8) In a business process, a role refers to ________.
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D) a collection of activities
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9) In a business process, resources are ________.
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A) people or computer applications that are assigned to roles
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10) In business process management (BPM), an as-is model ________.
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A) documents the existing business process
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11) In business process management (BPM), once the as-is model is created, the very next step that a team must take is to ________.
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C) look for improvement opportunities
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12) Which of the following are the steps in the business process management (BPM) cycle?
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D) model processes; create components; implement processes; assess results
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13) Control Objectives for Information and related Technology (COBIT) is often used in the ________ stage of the business process management (BPM) cycle.
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C) assessment
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14) ________ set the stage for the requirements for any information systems and applications that need to be created or adapted.
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D) Business process models
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15) Which of the following can be represented using the Business Process Modeling Notation?
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B) as-is models
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16) ________ is a standard set of terms and graphical notations for documenting business processes.
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A) Business Process Modeling Notation
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17) Which of the following statements is true of the swim-lane layout used for modeling the business processes?
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B) It draws attention to the interactions among components of the diagram.
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18) In a Business Process Modeling Notation (BPMN) diagram, a ________ symbol represents an activity.
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B) rectangle
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19) In a Business Process Modeling Notation (BPMN) diagram, ________ represent decisions and usually contain a question that is answered with yes or no.
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A) diamonds
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20) In a Business Process Modeling Notation (BPMN) diagram, dotted arrows depict the flow of ________ in the process.
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B) messages and data
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21) In a Business Process Modeling Notation (BPMN) diagram, ________ depict the flow or sequence of activities in a process.
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C) solid arrows
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22) In Business Process Modeling Notation (BPMN) diagrams, a square with a plus sign means that ________.
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D) an activity is considered to be a subprocess of a process
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23) The traditional process for developing information systems is ________.
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B) the systems development life cycle
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24) The first phase of the systems development life cycle (SDLC) is ________.
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A) defining the system
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25) The final phase of the systems development life cycle (SDLC) is ________.
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C) maintaining the system
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26) The project plan which results from defining the system is the input to ________, which is the second phase of the SDLC.
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C) requirements analysis
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27) The first step in the system definition phase of the systems development life cycle (SDLC) is to ________.
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C) determine the goals and scope
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28) Once the project's goals and scope have been defined, the next immediate step in the system definition phase of the SDLC is to ________.
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B) assess feasibility
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29) Which of the following are the four dimensions of feasibility?
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C) cost, schedule, technical, and organizational feasibility
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30) Organizational feasibility assesses ________.
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D) whether the new system fits within the organization's customs or legal requirements
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31) If a defined project is determined to be feasible in the SDLC, the next immediate step is to ________.
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B) form the project team
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32) During the requirements definition stage of developing an information system, the project team will consist mostly of ________.
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C) business and systems analysts
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33) In the system definition phase of the SDLC, the first major task for an assembled project team is to ________.
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C) plan the project
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34) Which of the following phases of the SDLC include identifying what is to be produced, how frequently, and how fast it is to be produced?
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A) requirements analysis
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35) The ________ phase of the SDLC involves determining hardware and program specifications, designing the database and procedures, and creating job definitions.
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C) component design
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36) Tasks in the ________ phase of the SDLC include building and testing system components and converting users to the new system.
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D) system implementation
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37) A(n) ________ is a formal description of a system's response to use and misuse scenarios.
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C) test plan
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38) During the system implementation phase of the SDLC, once a system has passed testing, the organization installs the new system. Which of the following terms is used to refer to this activity?
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B) system conversion
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39) In the system implementation phase of the SDLC, with ________ installation, the organization implements the entire new system/business processes on a limited portion of the business.
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C) pilot
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40) In the system implementation phase of the SDLC, with ________ installation, the new system runs alongside the old one until it has been tested and is fully operational.
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C) parallel
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41) In the context of system implementation phase of the SDLC, a ________ installation is the riskiest because the old system is shut down and the new system is introduced.
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D) plunge
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42) In the system implementation phase of the SDLC, with the ________ installation, the organization installs the next piece of the system only after the previous piece works.
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A) phased
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43) Fixing a system so that it works correctly, or adapting it to changes in requirements, occurs during the ________ phase of the SDLC.
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B) maintenance
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44) In systems development, documents, designs, prototypes, data models, database designs, and working data entry screens are examples of ________.
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D) deliverables
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45) Project teams create a ________, which is a hierarchy of the tasks required to complete a project.
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B) work breakdown structure
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46) A ________ shows the tasks, dates, and dependencies for the tasks of a project.
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B) Gantt chart
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47) A ________ is a sequence of activities that determine the earliest date by which a project can be completed.
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C) critical path
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48) A ________ involves balancing three critical factors: requirements, cost, and time.
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B) trade-off
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49) According to Brooks' Law, adding more people to a late project will ________.
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C) create diseconomies of scale
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50) The situation where addition of resources creates inefficiencies is known as ________.
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A) diseconomies of scale
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51) The final work breakdown structure (WBS) plan shows planned tasks, dependencies, durations, and resource assignments. It is denoted as ________ WBS.
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B) baseline
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52) The term ________ refers to a set of management policies, practices, and tools that developers use to maintain control over the SDLC project's resources.
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D) configuration control
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53) The SDLC process follows a linear sequence from requirements to design to implementation. Therefore, the SDLC process is also known as the ________.
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A) waterfall method
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54) Rapid application development, the unified process, extreme programming, and scrum have led to ________.
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C) agile development
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55) Which of the following is true of paired programming?
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D) two team members share the same computer to write a computer program together
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56) According to the scrum process, once the tasks are known for a given set of requirements, the next step is to assign each task a difficulty score, called ________.
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B) points
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57) The total number of points of work a team can accomplish in each scrum period is called ________.
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C) velocity
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1) Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.
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B) information systems
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2) Which of the following statements is true of an IS department?
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C) The operations group monitors user experience and responds to user problems.
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3) If an organization runs an information system that provides little support to accounting, it's chief information officer will most likely report to the ________.
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B) chief executive officer
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4) Which of the following is a responsibility of a CIO?
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A) reporting to the chief executive officer
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5) Which of the following is a function of the technology office in an organization's IS department?
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C) investigating new information systems
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6) In an IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
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A) operations
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7) Which of the following statements is true of the operations group in an organization's IS department?
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B) It monitors the user experience and responds to their problems.
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8) Which of the following statements is true about the "maintenance" of information systems?
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C) It involves adapting existing systems to support new features.
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9) In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
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C) development
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10) If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
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C) business and systems analysts
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11) The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.
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A) data administration
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12) A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.
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A) system analyst
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13) A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.
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D) technical writer
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14) The responsibilities of a computer technician include ________.
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A) installing software and repairing networks
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15) The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.
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D) chief technology officer
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16) Which of the following statements is true about data administration?
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B) It establishes standards to protect information assets.
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17) Which of the following is a limitation of aligning information systems with organizational strategy?
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A) Adapting the IS to new versions of business processes is complex and time-consuming.
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18) The ________ is the representative for IS and IT issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.
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C) chief information officer
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19) A(n) ________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.
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A) steering committee
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20) Which of the following is a function of the steering committee for an IS department?
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D) setting IS priorities
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21) Which of the following statements is true about the steering committee of an IS department?
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D) The steering committee's meetings are conducted by the IS department.
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22) Which of the following statements is true about IS planning functions?
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D) The CEO and other executive staff decide the membership of the steering committee.
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23) ________ is the process of hiring another organization to perform a service.
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B) Outsourcing
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24) One of the reasons outsourcing is undertaken is to ________.
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C) cap an organization's financial exposure
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25) Which of the following statements is true about outsourcing?
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B) It saves both direct and indirect management time.
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26) An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?
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D) loss of control
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27) Which of the following statements is a characteristic of outsourcing?
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C) To achieve quality, it is easier to hire another vendor than it is to rehire internal staff.
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28) ________ is a form of outsourcing.
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C) Acquiring licensed software
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29) Which of the following is a form of outsourcing hardware infrastructure exclusively?
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B) IaaS cloud hosting
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30) Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?
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C) Software as a Service (SaaS)
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31) Which of the following is an example of outsourcing an entire business function?
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C) outsourcing the function of arranging employee travel
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32) In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.
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C) business function
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33) When a company outsources a system, control over prioritizing fixes for software failures and problems belongs to the ________.
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B) quality vendor
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34) Which of the following is a risk of outsourcing IS/IT functions?
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C) It involves the potential loss of intellectual capital.
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35) Every IS user has a right to a secure computing environment. This means that ________.
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A) the organization should protect his/her computer and its files
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36) Which of the following is a right of users of information systems?
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C) receiving effective training
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37) Which of the following is generally a responsibility of users of information systems?
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D) following security and backup procedures
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38) Which of the following statements is true about users of information systems?
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C) They should learn standard techniques and procedures for the applications they use.
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39) Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ________.
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A) learning basic computer skills
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40) Which of the following statements is true about the changes and developments foreseen by the year 2024?
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B) Most organizations will move their internal hardware infrastructure into the cloud.
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1) A ________ is a person or an organization that seeks to obtain or alter data or other IS assets illegally, without the owner's permission and often without the owner's knowledge.
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C) threat
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2) Which of the following is considered a threat caused by human error?
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A) an employee inadvertently installs an old database on top of the current one
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3) Which of the following is considered a computer crime?
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D) hacking of information systems
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4) ________ occurs when someone deceives by pretending to be someone else.
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D) Pretexting
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5) When referring to security threats, pretexting, sniffing, spoofing, and phishing are all examples of ________.
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A) unauthorized data disclosure
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6) A ________ pretends to be a legitimate company and sends an email requesting confidential data, such as account numbers, Social Security numbers, account passwords, and so forth.
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B) phisher
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7) Email spoofing is a synonym for ________.
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B) phishing
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8) ________ is a technique for intercepting computer communications, either through a physical connection to a network or without a physical connection in the case of wireless networks.
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C) Sniffing
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9) ________ take computers with wireless connections through an area and search for unprotected wireless networks and then monitor and intercept wireless traffic at will.
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C) Drive-by sniffers
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10) Which of the following is an example of a sniffing technique?
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D) adware
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11) ________ occurs when a person breaks into a network to steal data such as customer lists, product inventory data, employee data, and other proprietary and confidential data.
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C) Hacking
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12) Which of the following is most likely to be a result of hacking?
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C) an unauthorized transaction from a user's credit card
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13) ________ occurs through human error when employees do not follow proper procedures or when procedures have not been well designed.
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B) Incorrect data modification
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14) ________ is the type of security loss that involves computer criminals invading a computer system and replacing legitimate programs with their own unauthorized ones that shut down legitimate applications and substitute their own processing to spy, steal, and manipulate data.
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D) Usurpation
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15) Which of the following usually happens in a malicious denial-of-service attack?
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B) a hacker floods a Web server with millions of bogus service requests
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16) ________ present the largest risk for an organization's infrastructure loss.
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B) Natural disasters
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17) Which of the following statements is true about losses due to computer security threats?
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B) Some organizations don't report all their computer crime losses, and some won't report such losses at all.
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18) A(n) ________ is a computer program that senses when another computer is attempting to scan the disk or otherwise access a computer.
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A) intrusion detection system
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19) Nonword passwords are vulnerable to a ________ attack, in which the password cracker tries every possible combination of characters.
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C) brute force
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20) ________ are small files that the browser stores on the user's computer when he/she visits Web sites and enables him/her to access Web sites without having to sign in every time.
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A) Cookies
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21) Removing and disabling ________, which may contain sensitive security data, presents an excellent example of the trade-off between improved security and cost.
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C) cookies
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22) Which of the following is a critical security function that the senior management should address in an organization?
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C) establishing the security policy
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23) In information security, which of the following is true of managing risk?
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B) Organizations should implement safeguards that balance the trade-off between risk and cost.
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24) Which of the following was passed to give individuals the right to access their own health data created by doctors and other healthcare providers?
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C) the HIPAA of 1996
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25) Which of the following is classified as a technical safeguard?
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B) firewalls
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26) A(n) ________ has a microchip in it to hold data.
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B) smart card
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27) Users of smart cards are required to enter a ________ to be authenticated.
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C) personal identification number
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28) Which of the following is used for biometric authentication?
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B) facial features
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29) Which of the following statements is true of biometric identification?
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D) It often faces resistance from users for its invasive nature.
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30) A ________ is a number used to encrypt data.
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A) key
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31) In asymmetric encryption, each site has a ________ for encoding messages.
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C) public key
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32) With ________, the sender and receiver transmit a message using different keys.
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A) asymmetric encryption
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33) Secure Socket Layer is also known as ________.
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B) transport layer security
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34) Which of the following statements is true of the Secure Socket Layer (SSL)?
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B) It is used to send sensitive data such as credit card numbers.
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35) Mark is transferring funds online through the Web site of a reputed bank. Which of the following will be displayed in the address bar of his browser that will let him know that the bank is using the SSL protocol?
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C) https
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36) A ________ examines each part of a message and determines whether to let that part pass.
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A) packet-filtering firewall
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37) Packet-filtering firewalls ________.
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A) can filter both inbound and outbound traffic
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38) ________ is the term used to denote viruses, worms, and Trojan horses.
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A) Malware
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39) A virus is a computer program that replicates itself. The program code that causes unwanted activity is called the ________.
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A) payload
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40) ________ are viruses that masquerade as useful programs or files.
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C) Trojan horses
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41) A ________ is a type of virus that propagates using the Internet or other computer networks.
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A) worm
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42) ________ is similar to spyware but it watches user activity and produces pop-ups.
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B) Adware
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43) Which of the following is likely to be accepted by a poorly designed application, leading to improper disclosure of data?
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D) SQL injection
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44) ________ refers to an organization-wide function that is in charge of developing data policies and enforcing data standards.
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A) Data administration
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45) ________ is a function pertaining to a particular database that develops procedures and practices to control and protect the database.
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B) Database administration
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46) Which of the following statements is true of data administration?
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D) It is involved in establishing data safeguards.
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47) Key escrow is a(n) ________.
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B) safety procedure that allows a trusted party to have a copy of the encryption key
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48) ________ protect databases and other organizational data.
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C) Data safeguards
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49) The computers that run the DBMS and all devices that store database data should reside in locked, controlled-access facilities. This is done to ________.
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D) provide physical security
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50) Which of the following statements is true with regard to human safeguards?
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C) Documenting position sensitivity enables security personnel to prioritize their activities based on possible risk.
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51) ________ involve the people and procedure components of information systems.
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C) Human safeguards
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52) Which of the following statements is true about human safeguards for employees?
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B) User accounts should be defined to give users the least possible privilege necessary to perform their jobs.
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53) When an employee is terminated, IS administrators should receive advance notice so that they can ________.
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D) remove the user account and password
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54) ________ a Web site means to take extraordinary measures to reduce a system's vulnerability, using special versions of the operating system.
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B) Hardening
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55) The process of hardening a Web site is a ________ safeguard.
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C) technical
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56) ________ are the primary means of authentication and are important not just for access to a user's computer, but also for authentication to other networks and servers to which the user may have access.
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C) Passwords
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57) Which of the following systems procedures is specifically the responsibility of operations personnel?
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C) creating back up of system databases
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58) ________ involves accomplishing job tasks during failure.
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D) Recovery
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59) Firewalls produce ________ which include lists of all dropped packets, infiltration attempts, and unauthorized access attempts from within the firewall.
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C) activity logs
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60) ________ are false targets for computer criminals to attack.
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Honeypots
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1. Which of the following principles of competitive advantage is associated with product implementations?
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B) differentiating service offerings
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1. According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the meaningful and satisfying experience criterion?
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B) rewarding accomplishment
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1. Which of the following statements is true of business process designs?
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A) Most process designs require people to work in new ways.
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1. Which of the following is considered information rather than mere data?
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B) the return on investment of an advertising campaign
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1. Identify the activity in the value chain that involves receiving and handling of raw materials and other inputs to the product.
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A) inbound logistics
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1. ________ decisions are decisions that support day-to-day activities.
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A) Operational
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1. Which of the following is a component of an information system, but not of information technology?
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C) people
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1. ________ refers to making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has.
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D) Experimentation
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1. ________ is the activity of two or more people working together to achieve a common goal, result, or work product.
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C) Collaboration
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1. According to Porter's five forces model, a group of grain farmers in a surplus year will have reduced ________.
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A) bargaining power
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1. Which of the following is a critical characteristic of good information?
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B) accuracy
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1. The ________ component of the five-component framework of an information system includes individuals who maintain the data and support the networks of computers.
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B) people
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1. One of the procedures of a collaboration project is documenting and reporting progress. This is performed in the ________ phase of the project.
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C) doing
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1. Lynn, the manager of a transportation company, is goes through the week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?
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D) outbound logistics
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1. The directors of a company meet to decide if they should start a new product line or not. This is an example of a(n) ________ decision.
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B) strategic
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1. ________ is the ability to model the components of a system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
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B) Systems thinking
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1. A project manager defines the tasks that her team members have to perform and determines the schedule for carrying out each of the tasks. This project is in the ________ phase of project management.
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A) planning
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1. Abstract reasoning is the ability to ________.
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B) make and manipulate models
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1. Which of the following statements is true of managing tasks?
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B) No benefit will come from the task list unless every task has a date by which it is to be completed.
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1. ________ decisions are those that support broad-scope, organizational issues.
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B) Strategic
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1. Who among the following are most likely to use asynchronous communication?
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A) members of a team who work in different time zones
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1. The difference between the total value added and the total costs incurred is called the ________ of the value chain.
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B) total margin
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1. Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned search boat. By doing this, Streamtech has ________.
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B) inbound logistics
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1. A(n) ________ is a network of activities that generate value by transforming inputs into outputs.
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A) business process
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1. Jeff is the IT manager of his organization. He needs to use his coworker's account to access some information. In keeping with password etiquette, how should he go about getting his coworker's password?
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A) He should request the coworker to type in the password on the system without Jeff looking at it.
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Identify the open source DBMS product among the following.
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A) MySQL
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The rows in a database are called ________.
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A) records
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Which of the following features distinguishes a LAN from a WAN?
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A) LAN connects computers in a single location.
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A computer ________ is a collection of computers that communicate with one another over transmission lines or wirelessly.
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C) network
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The connection between a VPN client and a VPN server is called a(n) ________.
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C) tunnel
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________ in an E-R diagram refer to the least number of entities required in a relationship.
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D) Minimum cardinalities
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Which of the following terms refers to a collection of servers?
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B) server farm
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A primary key used in a database is a ________.
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B) column or group of columns that identifies a unique row in a table
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Compared to in-house hosting, cloud-based hosting ________.
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B) minimizes the risk of investing in technology that will soon become obsolete
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Which of the following is an international standard language for processing a database?
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C) SQL
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Which of the following characteristics is a disadvantage of cloud-based hosting?
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A) It involves high dependency on vendor.
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Which of the following is a computer architecture and instruction set that is designed for portable devices such as phones and tablets?
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C) ARM
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________ is used to install and update software, back up and restore mobile devices, wipe employer software and data from devices, report usage, and provide other mobile device management data.
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A) MDM software
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Which of the following is a function of an ISP?
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B) It serves as a gateway to the Internet.
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________ is the process of converting a poorly-structured table into two or more well-structured tables.
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B) Normalization
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Which of the following is an example of an application program?
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A) Microsoft Word
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Which of the following is an example of storage hardware in computers?
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B) magnetic disk
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A ________ is a collection of forms, reports, queries, and programs that serves as an intermediary between users and database data.
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A) database application
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A ________ is a set of rules that programs on two communicating devices follow.
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D) protocol
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________ is the term used to describe data collections that are characterized by huge volume, rapid velocity, and great variety.
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A) BigData
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A(n) ________ is a request for data from a database.
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C) query
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Which of the following memory devices is volatile in nature?
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B) cache
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In a data model, a(n) ________ is something that a user wants to track.
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C) entity
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The ________ is sometimes called "the brain" of the computer.
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D) central processing unit
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A(n) ________ is a number that identifies a particular device.
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B) IP address
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Which of the following principles of competitive advantage is associated with product implementations?
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B) differentiating service offerings
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According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the meaningful and satisfying experience criterion?
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B) rewarding accomplishment
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Which of the following statements is true of business process designs?
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A) Most process designs require people to work in new ways.
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Which of the following is considered information rather than mere data?
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B) the return on investment of an advertising campaign
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Identify the activity in the value chain that involves receiving and handling of raw materials and other inputs to the product.
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A) inbound logistics
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________ decisions are decisions that support day-to-day activities.
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A) Operational
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Which of the following is a component of an information system, but not of information technology?
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C) people
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________ refers to making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has.
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D) Experimentation
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________ is the activity of two or more people working together to achieve a common goal, result, or work product.
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C) Collaboration
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According to Porter's five forces model, a group of grain farmers in a surplus year will have reduced ________.
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A) bargaining power
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Which of the following is a critical characteristic of good information?
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B) accuracy
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The ________ component of the five-component framework of an information system includes individuals who maintain the data and support the networks of computers.
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B) people
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One of the procedures of a collaboration project is documenting and reporting progress. This is performed in the ________ phase of the project.
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C) doing
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Lynn, the manager of a transportation company, is goes through the week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?
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D) outbound logistics
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The directors of a company meet to decide if they should start a new product line or not. This is an example of a(n) ________ decision.
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B) strategic
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________ is the ability to model the components of a system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
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B) Systems thinking
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A project manager defines the tasks that her team members have to perform and determines the schedule for carrying out each of the tasks. This project is in the ________ phase of project management.
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A) planning
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Abstract reasoning is the ability to ________.
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B) make and manipulate models
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Which of the following statements is true of managing tasks?
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B) No benefit will come from the task list unless every task has a date by which it is to be completed.
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________ decisions are those that support broad-scope, organizational issues.
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B) Strategic
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Who among the following are most likely to use asynchronous communication?
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A) members of a team who work in different time zones
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The difference between the total value added and the total costs incurred is called the ________ of the value chain.
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B) total margin
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Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned search boat. By doing this, Streamtech has ________.
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A) created an entry barrier
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A(n) ________ is a network of activities that generate value by transforming inputs into outputs.
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A) business process
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Jeff is the IT manager of his organization. He needs to use his coworker's account to access some information. In keeping with password etiquette, how should he go about getting his coworker's password?
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A) He should request the coworker to type in the password on the system without Jeff looking at it.
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