UPS frontline supervisor training – Flashcards
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How much money did Jim Casey start the company with
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$100
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How many calendar days is a needed to do discipline
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10 days
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What does FSTS stand for
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Frontline supervisor training school
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What are the two types of feedback
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Appreciative and constructive
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How long do you have to give an option week or vacation week in advance
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Three weeks
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How long does a three hour employee need a break
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10 minutes
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How many aircraft does UPS own
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136
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When is founders day celebrated
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August 28
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What are the two most strongest motivators
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Recognition and achievement
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What does the C.A.R.E acronym stand for when it comes to package claims
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Claims awareness is the responsibility for everyone
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Who is the current air district manager
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Joe Boyle
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What does CHSP stand for
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Comprehensive health and safety process
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What does E a P stand for
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Employee assistance program
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What are the two ways people are motivated
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Internally and externally
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When are verbal warnings given
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On the fifth occurrence
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How long does it take for an occurrence to go away after a written warning
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Nine months
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What punishment is after someone has a verbal but they call in
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2 written warnings: 1 for no call and 1 for attendance
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What city was the company founded
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Seattle Washington
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What is the helpline number
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247 help
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What is the current UPS Slogan
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United problem solvers
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What are the three components of trust
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Competence credibility and caring
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What are the three views for 5x3 approach
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Employee supervisor company
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What does DECR stand for
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Daily equipment condition report
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What does OCRT stand for
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Operations contingency response team
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What does BRG stand for
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Business resource group
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What does GOC stand for
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Global operations center
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What does DART stand for
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Days away restricted or transfer
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What does LTi stand for
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Lost time injury
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What does T AW stand for
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Temporary alternate work
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Who is the current air district operations manager
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Jason foote
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What year was the company founded
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1907
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Who is the current UPS CEO
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David Abney
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When was the UPS airline created
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1988
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What does RCC stand for
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Ramp communications center
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What was the company called in 1907
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American messenger company
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How long should a PCM last
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Three minutes
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What are the four records that are least severe to most
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Non-recordable, OSHA recordable, DART, LTI
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What does OPC stand for
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Operations planing control
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What is considered on the job injury
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Worker's Compensation
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Five being habits
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Sleep stress management hydration and nutrition fitness
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Can you break up an option week
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No
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You should manage ______and lead_____
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Things and people
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What are the five aircraft fleet types
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747 757 767 airbus MD-11
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What are the four parts to the two minute drill
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Safety service cost personal
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What does WWFF stand for
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WorldPort freight facility
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What does CMC stand for
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Capacity management center
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What does NOMW stand for
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Not on my watch
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Name the four founding fathers
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Jim Casey George Casey Everett McGabe and Charlie SoderStrom
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What are the six safe work methods
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Job set up lifting and lowering power equipment push pool slips and falls plan for the unexpected
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What are the seven steps of training
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Trainer prepares trainer explains trainer demonstrates trainee explains trainee demonstrates trainer reviews and follow up
