Question 1

Collectivism

Accepted Answer

a preference for a tightly knit social framework in which individuals look after one another and organizations protect their members

Question 2

find out

Accepted Answer

the use of influence to motivate employees to achieve the organization\'s goals

Question 3

parts of an organization\'s internal environment

Accepted Answer

current employees, management, and especially corporate culture

Question 4

business has become...

Accepted Answer

a unified, global field as trade barriers fall, communication becomes faster and cheaper, and consumer tastes converge

Question 5

Corporate culture plays a key role in...

Accepted Answer

creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Question 6

Social responsibility is

Accepted Answer

management\'s obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization

Question 7

Utilitarian ethic

Accepted Answer

the basis for the recent trend among companies to police employees personal habits such as alcohol and tobacco use on the job

Question 8

McDonalds, Burger Kind, and Checkers are all ______ since they all three sell fast food to individuals

Accepted Answer

competitors

Question 9

In today\'s turbulent and hyper-competitive global environment,

Accepted Answer

managers must help their companies innovate more than ever

Question 10

A stakeholder is

Accepted Answer

any group within or outside the organization that has a stake in the organization\'s performance

Question 11

Ethnocentrism refers to

Accepted Answer

a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values

Question 12

FALSE

Accepted Answer

because of cheap labor, most international business firms are headquartered in the less developed countries of Asia and South America

Question 13

FALSE

Accepted Answer

Most ethical dilemmas in business involve a conflict between stakeholders and shareholders

Question 14

In the new workplace, the valued worker in one who...

Accepted Answer

learns quickly, shares knowledge, and is comfortable with risk, change, and ambiguity

Question 15

Over the last four years, the weakened U.S. economy

Accepted Answer

has had a devastating impact on small business

Question 16

Becoming a successful manager means

Accepted Answer

thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

Question 17

Human beings have fundamental rights and liberties that cannot be taken away by another individual\'s decision. This ethical decision making approach is known as the

Accepted Answer

moral-rights approach

Question 18

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

Accepted Answer

effectiveness

Question 19

______ is a part of an organization\'s internal environment.

Accepted Answer

Its salespeople

Question 20

Ally\'s applesauce is in the process of hiring sixty new workers/ The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Accepted Answer

Labor Market

Question 21

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by land sharks. The Nay pilot was operating from the ____ level of moral development.

Accepted Answer

postconventional

Question 22

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a

Accepted Answer

Liaison

Question 23

Culture can be defined as

Accepted Answer

the set of key values, beliefs, understandings, and norms shared by members of an organization

Question 24

An organization\'s decision to produce a new product is in the

Accepted Answer

domain of free choice

Question 25

____ is considered the \"father of scientific management\"

Accepted Answer

Frederick W. Taylor

Question 26

Symbols, stories, and heroes are important because they

Accepted Answer

communicate the significant values of an organization

Question 27

____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.

Accepted Answer

Ethical leadership

Question 28

Countries that use several languages

Accepted Answer

have linguistic pluralism

Question 29

_____ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations

Accepted Answer

Sustainability

Question 30

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of

Accepted Answer

outsourcing

Question 31

As a first step into international business, which two countries are most companies going to today?

Accepted Answer

China and India

Question 32

Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as

Accepted Answer

a moral agent

Question 33

A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in _____.

Accepted Answer

Humane orientation

Question 34

The process of globalization typically passes through all of the following stages except

Accepted Answer

inter-domestic stage

Question 35

The great majority of managers operate at the

Accepted Answer

conventional level

Question 36

A cultural attitude marked by the tendency to regard one\'s own culture as superior to others is called

Accepted Answer

ethnocentrism

Question 37

Which of these refers to procedural justice?

Accepted Answer

The concept that rules should be clearly stated and consistently and impartially enforced.

Question 38

Of the following, which may whistle-blowers suffer?

Accepted Answer

(all of the above) Job loss, Ostracism by coworkers, Hostile work environment, and transfer to lower-level position

Question 39

Critical management missteps include:

Accepted Answer

(all of the these) failure to adapt, inability to build a team, poor communication skills, and reactionary behavior.

Question 40

Since not-for-profit organizations do not have a conventional ____, managers may struggle with the question of what constitutes results and effectiveness.

Accepted Answer

bottom line

Question 41

The relationship between social responsibility and financial performance has been shown to be ____.

Accepted Answer

positive

Question 42

Research indicates that the one factor that increases a company\'s value the most is:

Accepted Answer

People and how they are treated

Question 43

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):

Accepted Answer

Pressure group

Question 44

A company\'s risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as

Accepted Answer

political risk

Question 45

When senior managers at GAP, Inc. decided to become the number one service-quality clothing company in the world, the were engaging in the management function of

Accepted Answer

planning

Question 46

If you built a computer company in Africa and then found that your product was having difficulty being distributed to customers because of the road system, your problem would be related to

Accepted Answer

an inadequate infrastructure

Question 47

____ refers to the degree to which people accept inequality in power among institutions, organizations, and people.

Accepted Answer

Power distance

Question 48

Robbie\'s Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the

Accepted Answer

utilitarian approach

Question 49

Which of the following refers to the amount of resources used to achieve an organization\'s goal?

Accepted Answer

Efficiency

Question 50

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

Accepted Answer

economic dimension

Question 51

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of

Accepted Answer

leading

Question 52

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

Accepted Answer

Sociocultural

Question 53

Culture tends to differ between ____, but appears similar within _____.

Accepted Answer

organizations, industries

Question 54

The benefits of using interim managers include:

Accepted Answer

(all of the above) the manager has some flexibility, the manager faces new and interesting challenges, an organization\'s use of specialist skills, no long-term commitment for the organization

Question 55

Which of the following includes the manager identity?

Accepted Answer

A network builder

Question 56

The environment in which business operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environment shifts.

Accepted Answer

dynamic

Question 57

____ refers to a value characterized by people\'s intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.

Accepted Answer

Uncertainty avoidance

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