Therapeutic Use of Self, Interviewing, Active Listening – Flashcards
11 test answers
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1) Focus on BEING INTERESTED, not being interesting 2) Ask QUESTIONS 3) Look for COMMONALITIES 4) Tune in with all your ATTENTION 5) Communicate you are listening with NOD/SOUND 6) PARAPHRASE what has been said 7) VALIDATE speaker's emotions 8) Maintain EYE CONTACT 9) LET GO of you own AGENDA 10) Turn off the TV
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10 Skills for active listening
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-distracting physical environment -mind wandering -desire to relate ("highjack convo") -feeling disconnected -different communication styles -deadlines
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Common obstacles to listening
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-reflect speaker's THOUGHTS AND FEELINGS -RESPOND rather than lead convo -RESPOND to FEELINGS rather than content
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What is reflective response
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-when want to UNDERSTAND person's FEELINGS -sense person has NOT REVEALED thoughts/feelings -sense person is NOT SURE thoughts/feelings
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When s reflective response used?
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What, how, where, who, when, which, why
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Powerful questions (7)
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WHAT - discovery HOW - strategic WHERE - location/direction WHO - Resources WHEN - timeline/accountability Which - choice Why - Rationalization/justification
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What, how, where, who, when, which, why
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REFLECTIVE -useful during FIRST STAGE OF INTERACTION -may not always be appropriate --> might need to switch to directive
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When to use reflective response vs directive response
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