Therapeutic Use of Self, Interviewing, Active Listening – Flashcards

PLANNED use of PERSONAL ATTRIBUTES to enhance therapy

CLIENTS WANT THEIR SERVICE PROVIDERS TO HAVE: -sincere interest -respect -empathy -rapport -acceptance of their frame of reference and individuality -collaboration

-Most consider therapeutic use of self to be most determinant of outcome of therapy -contributes to sense of professional competence and enjoyment

-gain more info -improve understanding of other points of view -work cooperatively together to clarify speakers thoughts and feelings -adopts speakers POV

1) Focus on BEING INTERESTED, not being interesting 2) Ask QUESTIONS 3) Look for COMMONALITIES 4) Tune in with all your ATTENTION 5) Communicate you are listening with NOD/SOUND 6) PARAPHRASE what has been said 7) VALIDATE speaker's emotions 8) Maintain EYE CONTACT 9) LET GO of you own AGENDA 10) Turn off the TV

-distracting physical environment -mind wandering -desire to relate ("highjack convo") -feeling disconnected -different communication styles -deadlines

-reflect speaker's THOUGHTS AND FEELINGS -RESPOND rather than lead convo -RESPOND to FEELINGS rather than content

-when want to UNDERSTAND person's FEELINGS -sense person has NOT REVEALED thoughts/feelings -sense person is NOT SURE thoughts/feelings

What, how, where, who, when, which, why

WHAT - discovery HOW - strategic WHERE - location/direction WHO - Resources WHEN - timeline/accountability Which - choice Why - Rationalization/justification

REFLECTIVE -useful during FIRST STAGE OF INTERACTION -may not always be appropriate --> might need to switch to directive