The Foundation Principles of Kanban – Change Management & Service Delivery – Flashcards
Unlock all answers in this set
Unlock answersquestion
Change Management Principle #1
answer
Start with what you do NOW
question
Change Management Principle #2
answer
Agree to pursue improvement through EVOLUTIONARY CHANGE
question
Change Management Principle #3
answer
Encourage acts of LEADERSHIP at every level
question
Where should you start?
answer
With what you do now
question
How should you pursue improvement
answer
Through EVOLUTIONARY CHANGE
question
What should be encouraged at every level
answer
Acts of LEADERSHIP
question
Service Delivery Principle #1
answer
Understand and focus on CUSTOMER needs and expectations
question
Service Delivery Principle #2
answer
Manage the WORK, let people self-organise around it
question
Service Delivery Principle #3
answer
Evolve POLICIES to improve outcomes
question
What needs to be understood and focused upon?
answer
CUSTOMER needs and expectations
question
How should people be managed
answer
Let them self-organise around the WORK
question
How can outcomes be improved
answer
Through evolving POLICIES
question
NOW
answer
Start with what you do
question
EVOLUTIONARY CHANGE
answer
Agree to pursue
question
LEADERSHIP
answer
Encourage acts of
question
CUSTOMER
answer
Focus on their needs and expectations
question
WORK
answer
Let people self-organise around this
question
POLICIES
answer
Evolve these to improve outcomes
