Texas Defensive Driving – Flashcards
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How old do you have to be to take DD?
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Any age
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What are other names "Defensive Driving" is known by?
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Driver Safety Course (DSC), Traffic Safety Course
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What is the Defensive Driving course used for?
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Dismiss a ticket, insurance discount, job requirement
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Will insurance companies accept Aceable's Defensive Driving course for an insurance discount?
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We are approved by the state of Texas. It's up to the student to contact their insurance company to see if they can get a discount for taking our course.
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What's the difference between Defensive Driving and Drivers Ed?
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Defensive Driving is taken by someone who needs to dismiss a ticket, get an insurance discount, or needs some kind of driving course for a job requirement Drivers Ed is a course for someone who is trying to get their license.
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What are the 5 steps to DD?
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1. Make sure they're eligible to take DD 2. Get permission from the court 3. Take Aceable, receive mailed certificate 4. Bring your documents to the court 5. Clear your ticket
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What are the eligibility requirements to take DD?
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Possess a valid Texas driver's license or permit Admit guilt to a traffic violation and wish to use defensive driving as an alternative Have not taken a course to dismiss a traffic ticket within the past 12 months Are not a commercial driver (CDL's are not eligible for Texas defensive driving courses)
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What will make you ineligible to take DD?
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You were charged for: Reckless driving Overtaking a school bus loading or unloading Speeding 25 miles or more over the speed limit Failure to exchange information and render aid at the scene of an accident Violations in construction zones when workers are present Failure to maintain financial responsibility (car insurance)
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How can students find out if their court will allow them to take DD?
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Contact their court or review their ticket
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How can students find out what their court is? Why is this important?
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It's on their ticket/traffic citation. This is important for students taking DD to dismiss a ticket because we need to put this info on their Certificate of Completion. They can be turned away by the court if the incorrect court name is on the certificate.
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Can someone with a Texas license who got a ticket in another state take our DD course?
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That depends on the court. The student needs to contact the court in the other state and see if they'll accept a Texas-approved Defensive Driving course.
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Can someone with a non-Texas license who got a ticket in Texas take our DD course?
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That depends on the court. The student needs to contact the court and see if they'll be allowed to take a Texas-approved Defensive Driving course.
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How many times in the last year can a student take DD?
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1 (but they can always ask the court if they can take it more than once in that year)
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What Texas government agency is our DD course approved by?
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The Texas Department of Licensing and Regulation (TDLR)
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What is our DD school number? What is our DD course provider number?
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School #C2876, Course Provider #CP262 (find us on the TDLR website here: https://www.tdlr.texas.gov/driver/driversafetyonline.htm)
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How much is DD?
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$25. This is the lowest that the state of Texas legally allows us to sell the course, and this is pretty standard throughout the state.
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On what platforms is DD available?
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Web, iOS, and Android
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Do DD students using the app use the Aceable Drivers Ed app?
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No, they need to use the Aceable Defensive Driving app.
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What us the icon for the Aceable Defensive Driving app?
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Blue background with a white A with wings
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What does a student need to do if they downloaded the wrong app (Drivers Ed) and they can't access their DD account?
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They need to uninstall the Drivers Ed app and download the Aceable Defensive Driving app.
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Do we issue refunds for DD?
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Yes, if the student hasn't yet completed the course, it's within 30 days of the date of purchase, and we haven't yet sent out their certificate. If they've completed the course and we've sent out their certificate already, or if it's past the 30 days of their purchase date, try to empathize with them but make it clear that it's company policy.
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How long is DD?
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6 hours (including a 1 hour break)
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Do students have to complete the course at one time?
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No. Students can log on and off whenever they want.
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Does this course expire?
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No
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How many levels are in the DD course?
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11 levels
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Are students restricted to doing a certain number of hours per day?
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No. Students can do as much of the course per day as they like.
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Are there timers on each page?
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Yes
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Can students jump around in the course?
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Students can always go back in the course to review previous material. However, they cannot jump ahead. Students will only have access to levels/chapters/pages they're currently on and have already completed.
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Are there any tests in the DD course?
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Yes. We call them "level assessments."
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When will students take the level assessments?
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At the end of each of the levels
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How long are the level assessments?
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4 questions, multiple choice
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What is a passing grade for a level assessment?
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75% (3 out of 4 questions correct)
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What if a student fails a level assessment?
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They have 3 chances to pass a level assessment. If they fail an assessment 3 times, they are required to re-purchase and re-start the course from the beginning. This is a state law we have to follow, and this is pretty standard for DD courses in Texas.
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Is there a final exam?
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No
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What form of verification do we use to make sure the student is the one taking the course and not anyone else?
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Profiled-Based Verification
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What happens if a student fails three identity verification questions?
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They are locked out of their account. They need to contact us so we can unlock them.
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How do we troubleshoot for web courses?
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-Log out and log back in -Force refresh (Press Ctrl + Shift + R if you're on a Windows computer. Press Command + Shift + R if you're on a Mac computer.) -Clear cache http://aceable.com/florida/blog/troubleshooting-for-web-courses
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How do we troubleshoot for the iOS app?
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-Log out and log back in -Force quit (double press home button and swipe up on Aceable screen until it disappears) -Hard reboot ( hold down the power button and the home button at the same time. Wait for the option to "Turn Power Off" and reboot the device. -Uninstall and reinstall the app http://aceable.com/florida/blog/troubleshooting-for-apps
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How do we troubleshoot for the Android app?
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-Log out and log back in -Clear the cache (Settings > Apps/Application Manager > Aceable App > Clear Cache and Clear Data) -Uninstall and reinstall the app http://aceable.com/florida/blog/troubleshooting-for-apps
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How do DD students get their Certificate of Completion from Aceable?
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We mail certificates to students when they finish the course. We are required by the state to mail out hard copies. We are not allowed to fax or email copies, and students are not allowed to come into the office to pick up certificates.
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Can we send certificates to courts?
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No. We are required by the state to mail out hard copies of the certificates to students so they can sign them.
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Do students have to pay to get their Certificate of Completion mailed to them?
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No. The course comes with standard shipping. If they want a faster shipping option, though, they can always order one at the end of the course.
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How long will it take for students to get their certificate if they select Standard Shipping?
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It usually takes 5-12 business days, depending on how far they are from Austin.
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What are the other shipping options students can pay for if they need their certificate faster?
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FedEx Overnight (M-F delivery)- $40 FedEx Overnight (Saturday delivery)- $55 Second Day (USPS)- $25 Third Day (USPS)- $8 Same Day Delivery (Austin only)- $40 http://aceable.com/additional-items
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What services do we use to mail out DD certs?
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USPS and FedEx
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What time can students expect their certificates in the mail?
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USPS- whenever the mail person usually delivers mail during the week (usually by 4-6 PM) FedEx- 10:30 AM (M-F) and 12 PM (Sat)
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What's the difference between FedEx Overnight and FedEx Overnight Saturday Delivery?
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FedEx Overnight arrives during the work week (Monday-Friday) Fedex Overnight Saturday Delivery arrives on Saturday (this option is best for students who need their certificate by Saturday and finish their course before 1pm on Friday)
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How can students track their certificate in the mail?
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We email them a tracking number when we mail out their package if they purchase an expedited shipping option. Standard Shipping does not include a tracking number.
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What is the third-party shipping provider we use to print out mailing labels and verify students' shipping addresses?
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Shipstation
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What is the cut-off time for certificate processing?
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M-F by 1 PM CST, Saturday by 11 AM CST
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Do we mail out certificates on federal holidays?
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With USPS, no. With FedEx, yes if they are also not closed. https://trello.com/c/B9RP24yX/388-usps-holidays https://trello.com/c/CPiVSKYr/421-fedex-holidays
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What if a student insists that their court will accept a digital/emailed copy of their certificate?
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Make it clear to the student that, by law, we are required to mail out hard copies of certificates to students so they can sign them. Digital/emailed copies will not be accepted.
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What do we do if a student is still waiting on their certificate in the mail but needs some kind of proof that they've finished the course (and they're just waiting on the cert) to show to their court or employer?
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We can send students the "DD Completion" macro in which we include the date and time the student completed and when they should receive the certificate
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What do we do if a student contacts us and says they never received their certificate, but their tracking number shows that the package was already shipped?
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Send the certificate again free of charge. Ask if using their selected shipping method is okay. If you're trying to meet a customer's deadline, upgrade to the necessary shipping option for free so they get it on time. Ask for a different address to avoid this happening again.
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What do we do if a student contacts us and says that the information on their certificate is incorrect (i.e. wrong birth date, incorrect spelling of their name)?
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Evaluate if the error was ours or the student's. The student needs to order a new certificate from us for $10 if it was their error and we printed their information as is and made no changes. We will waive the fee if it was our fault.
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How much is it for a student to order an additional certificate (i.e. if they lost the original one they sent us)?
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In instances where it is the student's fault that they need another certificate, we charge them $10 to reprint and resend the certificate (http://aceable.com/additional-items). When this happens, though, don't blame the student. Listen to their issue (i.e., I lost the certificate you sent me and need a new one, I gave you the wrong info, etc.) and tell them we'll gladly send them another certificate, which will only cost $10. Offer to help them purchase over the phone or send them the link above in an email or chat.
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What link do students order additional certificates or expedited shipping from on our website?
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https://www.aceabledriving.com/
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How many certificates does a student taking DD for a traffic citation get?
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2- one for the court and the other for their insurance company
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Can students order their Driving Record through Aceable?
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Yes, for $25
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How can students order their Driving Record through us?
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They can order it at the end of the course. They can also order it at https://www.aceabledriving.com/
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What kind of Driving Record can students get from us?
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Certified Type 3A Driving Record
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How do we purchase a Driving Record for a student?
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We can go to https://www.aceabledriving.com/ and take their payment information over the phone.
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What do we do when we download a student's Driving Record?
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We print a copy to mail to the student. If their certificate has already been mailed out, we will email it. We also save a copy to Google Drive. This is especially important if a student's package is lost by the USPS or FedEx so we don't have to re-purchase the record.
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How do we send out a student's Driving Record?
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We send out the hard copy with their Certificate of Completion. If their certificate has already been mailed out, we will email it.
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Can we also email a student their Driving Record?
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Yes. Sometimes students contact us and want a digital copy of their Driving Record, so we attach the PDF we saved in Google Drive to an email.
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What do students need to do with the Certificate of Completion that we send them?
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They need to sign the certificate and present it to the court, insurance company, or their employer.
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How many certificates does a student taking DD for insurance purposes get?
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1- for their insurance company
