Policy And Procedures Flashcards, test questions and answers

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What is Policy And Procedures?

Policies and procedures are an important part of any organization. They define the expectations and requirements that employees, customers, and other stakeholders must abide by in order to ensure a safe, productive, and effective work environment. By providing guidelines for acceptable behavior and outlining the processes used to address issues or problems that may arise within the organization, policies and procedures help create a consistent standard of operation across all departments.At its core, policy is a set of rules or guidelines that inform the decision-making process in an organization. Policies are written with the intent to shape behavior in an effort to protect the interests of everyone involved, including employees, customers, shareholders, suppliers, etc. Common examples include workplace safety policies that outline safety protocols for staff or customer service policies designed to ensure customers receive consistent service from all staff members. Procedures on the other hand are more specific steps taken to implement policy; they provide further detail on how certain tasks should be completed in order to achieve a desired outcome or result. Procedures are often documented as instruction manuals or detailed process maps so that everyone involved knows exactly what should be done at every step in order to successfully complete a task while following all policies.The implementation of policies and procedures can have far reaching effects on organizational performance by helping organizations become more efficient and effective at achieving their goals. For example well-defined policies can help reduce errors throughout operations by providing clear guidance on how certain tasks should be completed while also making it easier for managers to enforce expectations consistently across all departments within their organization; this reduces misunderstandings about expectations which can lead to improved employee morale and overall satisfaction with their job roles in addition to increasing productivity levels due higher quality output from staff members who know exactly what needs done when given assignments from management.