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Revenue Management Quiz 1 – Flashcards 64 terms
Shelby Arnold avatar
Shelby Arnold
64 terms
Business Business Management Fast Food Restaurants Planning For The Future Small Business Owner
Small Business Management (Midterm) – Flashcards 252 terms
Briley Leonard avatar
Briley Leonard
252 terms
Which of the following excerpts from Fast Food Nation best provides evidence that fast food restaurants are designed for using unskilled labor?
The ovens at Pizza Hut and at Domino’s also use conveyer belts to ensure standardized cooking times.
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Which excerpt from Fast Food Nation best states a reason supporting the author’s claim that fast food restaurants follow the assembly line model?
At Burger King restaurants, frozen hamburger patties are placed on a conveyer belt and emerge from a broiler ninety seconds later fully cooked.
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When McDonald’s opened its fast food restaurants in European locations, it had to modify its product offering primarily due to differences in
country culture.
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Which economic utility increased when fast food restaurants began excepting credit cards?
Possession utility
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According to Robin Leidner in Fast Food, Fast Talk, what have fast food restaurants done in order to rationalize the process of providing food to customers? a. asked employees to customize their attire b. developed standardized scripts for employees to use when dealing with customers c. focused on giving each customer a unique eating experience d. asked employees to always use customers’ first names e. tailored each work station to an employee’s unique personal qualities
b. developed standardized scripts for employees to use when dealing with customers
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Read the excerpt from Fast Food Nation. Up and down Academy Boulevard, along South Nevada, Circle Drive, and Woodman Road, teenagers like Elisa run the fast food restaurants of Colorado Springs. Fast food kitchens often seem like a scene from Bugsy Malone, a film in which all the actors are children pretending to be adults. No other industry in the United States has a workforce so dominated by adolescents. How does Schlosser effectively build his argument in this excerpt?
He uses analogical evidence to help the reader visualize his point about the workers.
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Which of the following types of data would be the best choice for Wendy’s fast food restaurants if the headquarters office wants to know how many hamburgers versus chicken sandwiches it has sold in past years?
internal secondary data
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Read the excerpt from Fast Food Nation. The strict regimentation at fast food restaurants creates standardized products. It increases the throughput. And it gives fast food companies an enormous amount of power over their employees. “When management determines exactly how every task is to be done . . . and can impose its own rules about pace, output, quality, and technique,” the sociologist Robin Leidner has noted, “[it] makes workers increasingly interchangeable.” Which type of evidence is Schlosser using in this excerpt?
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