question

___enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.

answer

Crisis planning

question

The planning process begins with which of these?

answer

The development of a mission statement

question

Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

answer

operational goals

question

One major limitation of goals and plans is:

answer

goals and plans may cause rigidity in a turbulent environment.

question

Which of these is(are) primarily concerned with tactical goals/plans?

answer

Middle management

question

A company's ___ competence is something that the organization does especially well in comparison to its ___.

answer

core, competitors

question

Which of these are described by mission statements?

answer

All of these

question

The official goals of the organization are best represented by the _____.

answer

strategic goals

question

Michael Porter's competitive strategies model suggests that a company can adopt one of three strategies:

answer

differentiation, cost leadership, or focus

question

One of the elements of competitive advantage is:

answer

Target customers

question

Of the management functions, which is considered the most fundamental?

answer

Planning

question

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

answer

Management by objectives

question

is primarily responsible for strategic goals/plans.

answer

Top management

question

The BGC matrix organizes businesses along two dimensions:

answer

business growth rate and market share

question

Which type of plan helps managers implement the overall strategic plan?

answer

Tactical

question

_____ is the act of determining the organization's goals and the means for achieving them.

answer

Planning

question

_____ refers to a desired future state that an organization attempts to realize.

answer

Goal

question

The organization's reason for existence is known as the organization's _____.

answer

mission

question

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's _____.

answer

mission

question

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) _____.

answer

plan

question

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.

answer

tactical

question

A statement that identifies distinguishing characteristics of an organization is known as a(n):

answer

mission statement.

question

A long-term time frame is most closely associated with:

answer

strategic plans.

question

Which of the following is a commonly-cited limitation of planning?

answer

Plans can create a false sense of security.

question

_____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.

answer

Scenario building

question

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.

answer

mission

question

Which of these are true about contingency plans?

answer

They define company responses to specific situations, such as emergencies or setbacks.

question

SWOT analysis stands for:

answer

strengths, weaknesses, opportunities, and threats

question

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

answer

Management by objectives

question

Which of the following is not a step in the organizational planning process?

answer

Plan marketing tactics

question

_____ is the final step in the MBO process.

answer

Appraise overall performance

question

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:

answer

tactical goals.

question

In using MBO, objectives should be set by the:

answer

supervisor and the employee jointly.

question

____ refers to what sets the organization apart from others and provides it with a distinct edge.

answer

Competitive advantage

question

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

answer

Covers key result areas

question

_____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

answer

Mission statement

question

_____ is the first step in the MBO process.

answer

Setting goals

question

_____ are the broad statements of where the organization wants to be in the future.

answer

Strategic goals

question

Which of the following refer to specific results expected from individuals?

answer

Operational goals

question

Michael Porter's competitive strategies model suggests that a company can adopt one of three strategies:

answer

differentiation, cost leadership, or focus

question

The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take.

answer

political

question

Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?

answer

Ambiguity

question

_____ is the last step in the decision making process.

answer

Evaluation and feedback

question

All of the following are characteristics of the classical decision making model except:

answer

limited information about alternatives and their outcomes

question

Nordstrom Department store's "No questions asked - Return's Policy" is an example of a(n):

answer

programmed decision.

question

Which approach defines how a decision-maker should make decisions?

answer

Normative

question

When managers know which goals they wish to achieve, but information about alternatives and future events is incomplete, the condition of _____ exists.

answer

uncertainty

question

_____ is by far the most difficult situation for a decision-maker.

answer

Ambiguity

question

The _____ model of decision making is most valuable when applied to _____.

answer

classical; programmed decisions

question

All of the following are characteristics of the administrative decision making model except:

answer

conditions of certainty.

question

When managers base decisions on what has worked in the past and fail to explore new options, they are:

answer

perpetuating the status quo.

question

At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?

answer

Programmed

question

Which of the following is the first step in the managerial decision making process?

answer

Recognition of decision requirement

question

_____ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.

answer

Uncertainty

question

Which of the following is the process of forming alliances among managers during the decision making process?

answer

Coalition building

question

Managers are often referred to as:

answer

decision makers.

question

_____ refers to the tendency of people in groups to suppress contrary opinions.

answer

Groupthink

question

People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

answer

behavioral

question

Most managers settle for a _____ rather than a _____ solution.

answer

satisficing; maximizing

question

The _____ is the individual who is assigned the role of challenging assumptions made by the group.

answer

devil's advocate

question

Which of the following is a decision-making technique in which people are assigned to express competing points of view?

answer

Point-counterpoint

question

Personal _____ style refers to differences among people with respect to how they perceives problems and make decisions.

answer

decision

question

_____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.

answer

Good decision making

question

Which of these styles is adopted by managers who have a deep concern for others as individuals?

answer

Behavioral

question

Which of the following is a choice made from available alternatives?

answer

Decision

question

Managers are considered to have a(n) _____ style when they prefer to consider complex solutions based on as much data as they can gather.

answer

analytical

question

_____ approach describes how managers actually make decisions, where as _____ approach defines how a decision-maker should make decisions.

answer

Descriptive; normative

question

"When did it occur" and "how did it occur" are questions associated with which step of the decision making process?

answer

Diagnosis and analysis of causes

question

Associated with the condition of _____ is the lowest possibility of failure.

answer

certainty

question

The decision-maker must _____ once the problem has been recognized and analyzed.

answer

generate alternatives

question

The matrix structure violates which of the following principles of management?

answer

Unity of command

question

Which of the following organizations have a flat structure compared to others?

answer

Organization B with three hierarchical levels

question

All of the following are the major disadvantages of the matrix structure EXCEPT:

answer

enlarged tasks for employees.

question

Relative to the functional structure, the divisional structure:

answer

encourages decentralization.

question

When departments are grouped together on the basis of organizational outputs, the organization is using a:

answer

divisional structure.

question

All of the following are advantages of a functional structure EXCEPT:

answer

excellent coordination between functions.

question

Salta Communications is a global telecommunications company that has operations on four continents. The CEO's direct supervisors include VPs for the North American South American, European, and the Asian divisions. Salta can best be described as using what organizational structure?

answer

Geographic

question

_____ refers to a clearly defined line of authority in the organization that includes all employees.

answer

Scalar principle

question

All functions in a specific country or region report to the same division manager in _____ divisions.

answer

geographic-based

question

Global companies often use a _____ structure to achieve simultaneous coordination of products across countries.

answer

matrix

question

Typically, project managers have authority over _____ but not over _____ assigned to it.

answer

the project; people

question

_____ means that each employee is held accountable to only one supervisor.

answer

Unity of command

question

Which of the following refers to the deployment of organizational resources to achieve strategic goals?

answer

Organizing

question

A pure functional structure is most appropriate for achieving:

answer

internal efficiency goals.

question

Which department performs tasks that reflect the organization's primary goals and mission?

answer

Line

question

When work specialization is extensive:

answer

employees perform a single task.

question

Change and uncertainty in the environment are usually associated with _____.

answer

decentralization

question

The _____ is an organization structure that divides the major functions of the organization into separate companies.

answer

virtual network approach

question

_____ means that decision authority is located near the _____ of the organization.

answer

Centralization; top

question

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:

answer

delegation.

question

Strategy defines _____ to do (it) while organizing defines _____ to do (it).

answer

what; how

question

Which of the following refers to the number of employees reporting to a supervisor?

answer

The span of management

question

A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.

answer

matrix

question

Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

answer

Work specialization

question

Which of the following structures is most consistent with a strategy of stability?

answer

Functional structure

question

Which of the following is a change in the manner in which an organization does its work?

answer

Technology

question

The final step to be managed in the change process is:

answer

implementation

question

The adoption of a new idea or behavior by an organization is known as organizational _____.

answer

change.

question

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

answer

An idea champion

question

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

answer

innovation roles

question

Which approach to change implementation should be used when a crisis exists?

answer

Coercion

question

Which of the following is a person who sees the need for and fights for productive change in an organization?

answer

An idea champion

question

When trying to overcome the resistance for change, which approach is best suited when change is technical?

answer

Communication

question

_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

answer

Disruptive innovation

question

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called _____.

answer

creativity

question

The _____ approach to change implementation should be used when users have power to resist.

answer

participation

question

A _____ change is related to the organization production process.

answer

technological

question

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.

answer

ambidextrous

question

Communication and education tactic to change implementation should be used when:

answer

change is technical.

question

_____ change is a change in the organization's product or service outputs.

answer

Product

question

Which of the following is tied to the goal of managing talent in organizations?

answer

Training and development

question

Conolly Company uses internal recruiting whenever possible. This practice:

answer

generates increased employee commitment.

question

The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as:

answer

performance appraisal.

question

Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of:

answer

affirmative action.

question

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

answer

Human capital

question

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

answer

An application form

question

_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

answer

Human resource management

question

_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

answer

Recruiting

question

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource _____.

answer

planning

question

Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?

answer

Selection

question

_____ is a clear and concise summary of the specific tasks, duties and responsibilities for a particular job.

answer

A job description

question

Recruiting and selecting employees involves which human resource management goal?

answer

Finding the right people

question

The most common form of formal corporate training is:

answer

classroom training.

question

Which of the following created the Equal Employment Opportunity Commission?

answer

Civil Rights Act

question

_____ is the first step in attracting an effective work force.

answer

Human resource planning

question

Which of the following is the systematic process through which managers regulate organizational activities?

answer

Organizational control

question

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as _____ control.

answer

organizational

question

Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

answer

Measuring actual performance

question

All of the following are key steps of setting up feedback control systems EXCEPT:

answer

getting employee opinions.

question

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

answer

Balanced scorecard

question

All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.

answer

competitors

question

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

answer

feedback

question

What is the first step in the feedback control system?

answer

Establishing standards of performance

question

Which of the following includes anticipated and actual expenses for a responsibility center?

answer

Expense budget

question

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

answer

Cash budget

question

The _____ plans future investments in major assets to be depreciated over several years.

answer

capital budget

question

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?

answer

Expense budget

question

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:

answer

balance sheet.

question

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

answer

Total quality management

question

A quality circle is a group of _____ volunteer employees.

answer

6 to 12

question

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a _____.

answer

quality circle

question

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of:

answer

a quality circle.

question

Quality circles are based on the assumption(s) that:

answer

the people who do the job know it better than anyone else.

question

Which of the following is the process of measuring your organizational process against the best in the industry?

answer

Benchmarking

question

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

answer

Six Sigma

question

Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?

answer

Six Sigma

question

_____ standards represent an international standard for quality management.

answer

ISO 9000

question

Which of these is based on a set of international standards for quality?

answer

ISO certification

question

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

answer

Corporate governance

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