question

True or False: Studies show that one of the most sought-after skills in employees is how well you are organized.

answer

False (they want good oral communication skills)

question

True or False: Your primary goal when planning you speech is to think about how enthusiastic you are about the topic, rather than how appropriate the topic is for your audience.

answer

False

question

True or False: Intrapersonal communication is communication between two people who have a relationship.

answer

False (interpersonal)

question

True or False: The cultural setting of the speaking context includes the values, beliefs, and heritage.

answer

True

question

True or False: The Three most important parts of an effective speech is the delivery, organization, and content.

answer

True

question

What is critical to achieving your speech goal?

answer

The audience

question

Name three rhetorical devices

answer

Alliteration, onomatopoeia, personification

question

What is communication with yourself when thinking about choices, strategies, and what the outcome of your actions might be?

answer

Intrapersonal

question

What are diverse characteristics you learn about your audience to which you focus your speech around?

answer

Audience Analysis

question

When you are empowered through oral communication you have what four things?

answer

Confidence, authority, assertiveness, and influence through attitudes and behaviors

question

As a speaker you need to ____________, which means to speak each word clearly.

answer

enunciate

question

What are 5 standards of ethical behavior?

answer

Honest, integrity, fairness, respect, and responsibility (Hannah Is Farting Really Rapidly)

question

Name the 4 parts of the structure of a speech.

answer

Intro, body, transitions, conclusion

question

What is stealing and passing off ideas, words, or created works of someone else as your own?

answer

Plagiarism

question

Which communication setting is someone's credibility, and history of the speaker?

answer

Historical Setting

question

List the 5 different forms of communication AND give a specific example of each?

answer

Intrapersonal- thinking about your day before you go to bed Impersonal- saying hey as you pass by someone in the hall Interpersonal- talking to your best friend over dinner Small Group- talking to three or four of your friends at a sleepover Public Speaking- Giving a speech to PND about a club you're in

question

Morals, difference between right & wrong

answer

Ethics

question

How loudly or softly you speak

answer

Volume

question

Analyzing the audience and directing your speeches to them based on the reactions they're showing

answer

Audience feedback

question

Room, seating arrangement, lighting, temperature

answer

Physical setting

question

Communication between two people who have a relationship

answer

Interpersonal communication

question

True or False: An introvert is a person that likes to be the center of the in-crowd, and surround themselves with many people.

answer

False (extrovert)

question

True or False: The audience members will like you better if you display anxiety while delivering a speech because they are anxious when they deliver speeches

answer

False (they want you to stay calm and succeed)

question

True or False: The first speech-planning step is to identify the goal of the speech

answer

True

question

True or False: When preparing a speech on steps to do something, the best and only organization is topical order.

answer

False (or chronological order)

question

True or False: Negative thought can cause speech anxiety

answer

True

question

What are causes of speech anxiety?

answer

Negative thoughts: Sources of negative thoughts= temperament, previous experience, level of skill

question

What refers to a strategy for achieving your speech goals?

answer

Speech Plan

question

What could you use to add drama to a narrative speech?

answer

Dialogue

question

Name signs or symptoms of speech anxiety.

answer

Headache, upset stomach, dry mouth, sweaty palms, squeaky voice, dizziness, fast heartbeat, urge to hide, need to use bathroom, shortness of breath, hot face, wobbly legs

question

What refers to the purpose of a narrative speech?

answer

To tell a story and entertain the audience

question

When referring to people having different temperaments, public speaking is easier for _________ than it is for ________.

answer

Extroverts, introverts

question

What is the statement of what you want your audience to know, believe, or do?

answer

Purpose statement/Goal of your speech

question

What includes information on your audience, such as the range of ages, education level, occupations, and cultural groups?

answer

Demographics

question

It is most important to think about what two things while delivering a speech?

answer

Your message and your audience

question

Name 5 general methods to managing speech anxiety.

answer

Motivation, visualization, relaxation, positive self-talk, training

question

How does thinking about your audience instead of thinking about yourself when delivering a speech help you with speech anxiety?

answer

The less you think about yourself and the less you do, the less nervous you will be (audience wants you to succeed)

question

Explain what a rational fear and irrational fear/phobia is, and then explain if public speaking is a rational or irrational fear.

answer

Irrational fear- fear with no logic or reasoning behind it (you have this fear for no reason) Rational fear- fear with logic and reasoning behind it (bad experiences from your past)

question

Fear or anxiety you have when speaking to an audience, or even when planning to speak.

answer

Speech anxiety

question

Organizes speech according to a time sequence

answer

Chronological order

question

Seeing yourself giving the speech, mental rehearsal

answer

Visualization

question

Being an expert on your topic and the info you're sharing, but not needing to know everything

answer

Know your topic

question

What are the speech-planning steps?

answer

1. Identify the goal of the speech 2. Consider the audience and adapt your material 3. Gather and evaluate information to use in the speech 4. Organize and develop ideas into a speech outline 5. Choose appropriate visual and other aids 6. Practice the speech wording and delivery

question

True or False: Sometimes, passive listening is okay.

answer

False (never okay)

question

True or False: Good listeners do not have a responsibility to provide feedback, or respond to the speaker.

answer

False

question

True or False: Silence is always negative in communication.

answer

False

question

True or False: Although we can only speak at 125 words per minute, we can only listen to about 100 words per minute.

answer

False (we can listen to 400 words per minute)

question

True or False: We prefer speaking to listening.

answer

True

question

What are some qualities of a passive listener?

answer

Lazy listener, tolerates distractions, pays attention more to how a person looks or talks rather than what is said, foes not ask the talker questions and does not remember what was said

question

Who holds the responsibility for successful communication?-- the speaker or the listener?

answer

Both the speaker and the listener are responsible.

question

In one given day, how much time does the average person spend listening? AND How much does a student in school spend time listening on an average day? (in percentages)

answer

Average person- 45% Student- 60%

question

What are some difficulties while listening?

answer

Thinking about what to say next, we prefer speaking to listening, we have short attention spans, we often try to guess ahead

question

What skill is the top management skill needed for success in business?

answer

Listening

question

What are factors that can affect listening negatively?

answer

Physical and mental state (cold/hot room, have something going on in your life that you're thinking of), the speaker, your prejudices, your environment

question

Listening is good because it develops your __________ communication skills.

answer

Interpersonal

question

Which is the most active of all listening positions?

answer

Comprehensive

question

What are the 5 contributions listeners make?

answer

Provide encouragement Ask for explanations Paraphrase the message- "What I hear you saying is..." Summarize the message- when relaying a message Take notes- improves our attentiveness

question

If we're in a crowded room with a lot of people talking and someone says, "pay attention", and we then sit up, this is called what?

answer

Pattern recognition

question

What is the difference between hearing and listening?

answer

Hearing is an automatic reaction of the senses and nervous system. Hearing is just what we physically hear. Listening is when you make a conscious effort to hear. It is the process of understanding what is said and then interpreting it.

question

Give an example of a scenario for each of the 5 Ways of Listening/Listening Positions.

answer

Appreciative: Listening to one of your best friends talk about something they love Discriminative: Trying to listen to a song in a crowded and noisy room Comprehensive: Listening to understand a new concept in class Therapeutic: Listening to a friend talk about their problems Critical: Listening to a speaker talking about a controversial topic and forming an opinion on what they said

question

True or False: People in England use a lot of touching customs with one another.

answer

False

question

True or False: Talking/using words is the most important way we communicate.

answer

False (nonverbal communication is the most important way)

question

True or False: We are mistaken if we think talking is the most important form of communication.

answer

True

question

True or False: Words are hard to control and nonverbal messages can be easily controlled.

answer

False (Nonverbal communication is hard to control while words are easy to control)

question

True or False: Our distance from people says something about our relationship to them.

answer

True

question

What are the three main branches, or components of nonverbal communication?

answer

Tone, body language, and facial expressions

question

What are nonverbal messages?

answer

The most important way we communicate- the way we sit or stand, how we tilt our heads, facial expressions, gestures (hand or body), tone of voice

question

Difficult cultures attach __________ meanings to the _________ gestures.

answer

different, same

question

Body language is also known as what?

answer

The "silent language"

question

What are some actions of positive body language?

answer

Relaxed posture, arms relaxed, good eye contact, nod agreement, smile at humor, lean closer, use gestures (talking with hands, etc.)

question

In the tone of voice, what does saying things in a fast pace about our emotional condition?

answer

Excited, mad, nervous, anxious

question

Which type of proximity space describes people who we encounter with in comfortable distances for conversation between friends?

answer

Personal distance

question

The importance of body language influences what two things?

answer

Believability, what people remember about what you told them

question

We believe body language more than what?

answer

Words spoken

question

What is our "second signature"?

answer

Our walk

question

Body language is _________, unspoken communication.

answer

Constant

question

What are behaviors that are often evident when someone is lying?

answer

Decreased hand activity, increased face touching, stiff and rigid posture, increased body shifting

question

What facial expression expresses our happiness in something?

answer

Smile- cheeks/mouth

question

What does "messaging the message" mean?

answer

Pretending to act a certain way when you don't feel that way

question

Which type of proximity space are you in if you are conversing with a person you work with?

answer

Social distance

question

Why is body language hard to interpret and why can it be contradicting?

answer

Double messages: -Resting face -Holding in emotions to spare feelings (not laughing or acting calm) -"Messaging the message"- pretending to act a certain way when you don't

question

It is most important to think about what two things while delivering a speech?

answer

Your message and your audience

question

Pitch of someone's voice

answer

Tone

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