SPC 205 Chapter 3 – Flashcards
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According to research cited in the text, employees who multitask during businesses meetings may be
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Given extra work
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In most speeches, listeners can process information at about _____words per minute, whereas most speakers talk at 250 to 150 words a minute.
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500
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Reading background material on a speaker's topic is something the listener should do
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Before the speech
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Which of these comments would be helpful for an elevator to make to a speaker?
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"Try to speak in a conversational manner"
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In what country do listeners sometimes close their eyes to show respect for the speaker's ideas?
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Japan
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Taking notes on a laptop computer during a speech is discouraged unless
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the listener gets permission from the speaker beforehand
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Two days after listening to a 10 minute oral presentation, the average person comprehends and retains ____% of the information
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25
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Two groups of students at Cornell University listened to the same lecture, with one group allowed to use laptops to browse the internet and the other group required to keep laptops closed. When tested, the group with internet access remembered
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significantly less information
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Ned is trying hard to pull up his grades in a class. When the instructor lectures, he furiously writes down virtually everything that is said. Which listening mistake is Ned making?
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failing to take notes correctly
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Taking notes while engaged in a one on one discussion with your supervisor
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Is a compliment to the superior
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The text quotes Keith Davis as saying, "Hearing is with the ears; listening is with the ____"
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mind
