Skills For Success Test Questions – Flashcards
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Micromanagement stifles creativity and growth.
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t
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A leader is responsible for __________. A. designating team members to do specific tasks B. doing all the work on a project alone C. making sure that all the work on a project gets done D. none of the above
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c
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A commitment to being ethical is important for good leadership.
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t
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Flexibility is a key characteristic for all leadership styles.
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t
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Which type of leadership style is most helpful in emergency situations? A. authoritarian B. coaching C. delegative D. democratic
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a
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All of the following are characteristics of good leaders EXCEPT: A. having vision B. helping others achieve their goals C. finding opportunities for themselves D. seeking out the greater good
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c
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In the authoritarian leadership style, the leader is most likely to __________. A. defer to the opinions of others B. allow for debate about possible options C. teach team members essential skills D. give detailed instructions to team members
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d
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Leadership is a skill that can be learned.
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t
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Only a select few people can be real leaders.
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f
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A delegative style of leadership is useful when all team members __________. A. are unskilled B. need to be trained C. are highly motivated D. need to feel involved
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c
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Which of the following is NOT considered a conflict? A. an unhappy employee quitting his job B. a debate between rival political opponents C. two friends disagreeing about who the better athlete is D. an intense fight during a hockey game
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a
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A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.
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f
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Conflict resolution includes all of the following EXCEPT: A. negotiation and diplomacy between parties B. continued aggression between parties C. involvement and engagement of each party D. nonviolently reaching a solution
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b
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A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.
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f
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Which of the following scenarios does NOT involve feelings leading to conflict? A. Sally ignores Betty's opinion. B. Sally feels Betty is wrong. C. Sally shares Betty's concerns. D. Sally tells Betty what to think.
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c
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Conflict resolution is a violent method or process of finding a solution to a conflict.
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f
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While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.
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f
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A conflict can arise when a child is deprived of basic needs.
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t
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A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.
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f
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Which of the following statements is considered a neutral argument? A. "You need to be a professional about this." B. "I feel we can improve our communication." C. "I hope you can work on this issue." D. "It would be best if you try a little harder."
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b
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Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages.
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f
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An assertive communicator uses "YOU" messages, which often lead to fights.
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f
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In certain situations, simple images can be more effective communication tools than written or verbal instructions
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t
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Which of the following is a barrier to effective communication? A. using excessive amounts of jargon B. communicating while physical distractions are present C. using an incorrect communication channel D. all of the above
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d
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It is best to be an aggressive communicator because then you will always get what you desire.
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f
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One should always use a low voice when speaking.
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f
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Speaking skills to work on for effective communication include __________. A. reading body language and active listening B. voice volume, tone, and pitch C. reading body language and voice volume D. tone, pitch, and active listening
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b
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Identify the statement that does NOT demonstrate active listening. A. "So what I heard you say was __________." B. "What did you mean by __________?" C. "Sorry, I was distracted. Could you repeat __________?" D. "I guess you must have felt __________."
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c
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Which of the following is NOT a benefit of being an assertive communicator? A. gaining self-confidence B. earning respect from others C. creating dishonest relationships D. improving decision-making skills
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c
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An active listener is someone who interrupts the speaker to ask questions.
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f
