question

Your support SLA requires that the associated contact automatically receives an email when a case escalates. How would you achieve this?

answer

A combination of workflow and escalation rules. Configure an escalation rule to determine when and under what circumstances a case escalates. When escalation occurs, use workflow to send email to a designated contact email address.

question

Your recycle bin record limit is _____times the MBs in your general storage.

answer

250

question

You want to setup a Case Management system so that cases with Tier 1 support in the Americas have the following statuses New, Working, Hold and Closed while their APAC counterparts have New, In Process, Verification and Closed. What will you need to have?

answer

At least two case Record Types. Two Support Processes

question

You need which permission to specify a running user other than yourself.

answer

View All Data

question

You must create the business process before creating record types for each of these objects except

answer

Campaign

question

You create a lookup field from a custom object to the Contact object. When a user looks at the custom object's related list on a contact record, the user sees only one column. How would you allow users to see more columns?

answer

Modify the related list for the custom object on the Contact page layout.

question

You can set up SFDC to automatically send email alerts, assign tasks, or update field values based on your organization's workflow. True or False

answer

True

question

You can then associate each business process with one or more record types and make it available to users based on their.

answer

Profile

question

You can use conditional highlighting on which type of reports?

answer

Summary and Matrix

question

You can use inline editing to maintain all detail pages in the application except for....?

answer

Documents and Forecasts

question

Your Organization Is A Us-Based Company With A Default Currency Of Us Dollars. As A Sales Rep, Your Personal Currency Is Set To British Pounds. You Create An Opportunity With A Currency In British Pounds. The Administrator Updates The Currency Conversion Rates. What Happens To The Amount Of Your British-Pound-Based Opportunity?

answer

The Overall Opportunity Amount Does Not Change But The Converted Amount In A Report Does.

question

Your Customer Is Using Professional Edition. They Want The Ability To Trigger An Email Every Time An Opportunity Reaches 90% And The Amount Of The Opportunity Is One Million Dollars. What Is The Best Way To Accomplish This?

answer

Big Deal Alert

question

You Must Run The Report Before You Can Print Or Export It Because The Printable View And Export Details Buttons Are Not Available In The Report Builder. True or False

answer

True

question

You Must Be A User Of Salesforce.Com In Order To Receive An Email Notification In The Case Escalation Process. True or False

answer

False

question

You Have Successfully Implemented Salesforce Crm Ideas. As More And More People Use This Initiative, You Get More And More Feedback About The Popular Ideas Sub-Tab Not Being Updated. Which Of The Following Actions Shall You Take?

answer

Decrease The Half-Life Of Ideas.

question

You Cannot Use The Browser'S Print Function To Print Reports. True or False

answer

False

question

You Cannot Deleted A Product That Is Used On An Opportunity? True or False

answer

True

question

You Cannot Delete The Standard Price Book Or A Price Book That Is On An Opportunity? True or False

answer

True

question

You Cannot Delete A Product That Is Used On An Opportunity. True or False

answer

True

question

You Can Use The Import Wizard To Erase Existing Data, True Or False?

answer

False

question

You Can Use Standard Reports When Creating Dashboards. True or False

answer

False

question

You Can Use Conditional Highlighting For Summary And Matrix Report Only. True or False

answer

True

question

You Can Share The Dashboard Components Snapshot With Everyone In The Company With Chatter?

answer

Yes And Everyone Will Be Able To See It Regardless Of Access To Dashboard

question

You Can Set A Tab As A Landing Tab While Creating The Tab For The Object? True or False

answer

False

question

You Can Modify The Contents Of A Folder If The Folder Access Level Is Set To Read/Write. True or False

answer

True

question

You Can Map A Single Column From The Csv File To Multiple Fields In Sfdc. True or False

answer

True

question

You Can Map A Custom Lead Field To Only One At A Single Instance For What Objects?

answer

Account Contacts Opportunities

question

You Can Map A Custom Lead Field To A Case. True or False

answer

True

question

You Can Import Only One Language At A Time Per Csv File . True or False

answer

True

question

You Can Grant Sharing Access To Accounts By Creating What?

answer

Account Team

question

You Can Delete The Std Price Book Or A Price Book That Is On An Oppportunity. True or False

answer

True

question

You Can Deactivate A Workflow Rule At Any Time. If The Rule Has Pending Actions In The Workflow Queue, Editing The Record That Triggered The Rule Removes The Pending Actions From The Queue. If You Don'T Edit The Record, The Pending Actions Are Processed Even Though The Rule Has Been Deactivated. True or False

answer

True

question

You Can Customize The Opportunity Stage History Related List On An Opportunity Page Layout. True or False

answer

False

question

You Can Customize ________To Restrict Users' Ability To Log In To Sfdc

answer

Profile

question

You Can Create Parent.Child Relationships Directly From The Csv Import File. True or False

answer

True

question

You Can Create Custom Summary Formulas Referencing Custom Formula Fields. True or False

answer

True

question

You Are Working With A Professional Edition Organization. They Wish To Install The Expense Tracker, Which Requires The Use Of 4 Custom Tabs, 3 Custom Objects, And One Custom App. If The Company Is Already Using 4 Applications, 36 Custom Objects, And 7 Custom Tabs, What Will Happen When They Try To Install Expense Tracker?

answer

They Will Not Be Able To Complete The Installation Process As They Have Reached The Maximum Number Of Custom Tabs

question

You Are Limited To _________New Picklist Or Multi-Select Picklist Values For Any Field During A Single Import

answer

No Limit

question

You Are Implementing Answers In Your Organization. During Test Deployment, You Realized That Users Tend To Either Disregard Important Field Or Place Unexpected Values To Certain Fields.What Will You Do To Correct This?

answer

Create Question Validation Rules

question

Workflow Rules In Salesforce Crm Automate Which Types Of Actions?

answer

Outbound Messages, Field Updates, Tasks, Email Alerts

question

Workflow Rules Consist Of What

answer

Workflow Task Workflow Outbound Message Workflow Field Updates Workflow Email Alerts

question

Workflow Rules Are Triggered When A Standard Object In A Master-Detail Relationship Is Re-Parented, Even If The Object'S Evaluation Criteria Is Set To When A Record Is Created, Or When A Record Is Edited And Did Not Previously Meet The Rule Criteria. True Or False?

answer

True

question

Workflow Rules

answer

Defines the criteria a record must meet to trigger a workflow rule

question

Workflow Field Updates Specify The Field You Want Updated And The New Value For It. Depending On The Type Of Field, You Can Do The Following Except

answer

Delete The Field

question

Workflow Cannot Be Triggered Upon Import. True or False

answer

False

question

Workflow & Approvals Settings Allows You To Do What?

answer

Choose The Default Workflow User Enable Email Approval Response

question

With Sharing Rules One Can Make Automatic Exceptions To The Organization-Wide Default For Defined Sets Of Users. True or False

answer

True

question

Will Users Have To Use Their Security Token When Logging Into Connect For Outlook If Their Ip Range Has Already Been Added To A Trusted Ip Range?

answer

No

question

Will Two Different Users Get The Same Search Results On Searching For A Common Keyword?

answer

No

question

Will The Recycle Bin Contain Data Of The Deleted Custom Field?

answer

Yes, it will be available for restore for 45 days.

question

Will Profiles Override Your Organization'S Sharing Model?

answer

Profiles never override your org sharing model. For example, the Standard User profile gives a user access to create, edit and delete leads. However a user with this profile cannot edit or delete other user's leads if your org sharing model is set to Read Only for leads.

question

Will Data Be Lost In A Custom Field If Data Type Is Changed To Number From Any Other Data Type?

answer

Yes

question

Will A New Workflow Evaluate Rules Retroactively?

answer

No. Only from that moment forward.

question

Why Would You Use A Big Deal Alert Instead Of Workflow?

answer

Workflow is only available in EE and higher.

question

Why Utilize Account Teams And Sales Teams?

answer

Teams are used for collaboration, sharing, and for reporting purposes.

question

Why Use Record Types? Jump Page When Is It Used?

answer

Jump page is used if user has access to more than one record type and is trying to create a new record. (I.e has access to b2b and b2c record type and is trying to create a new opportunity)

question

Why Might Teams Be Utilized?

answer

For reporting and sharing.

question

Why Is Cloud Computing A Better Model?

answer

Multi-Tenancy Auto upgrades Scalability Pay as you go, etc.

question

Why Do You Create A Web Tab

answer

To display extended web content on SF window

question

Why Do We Use Early Triggers?

answer

To give ourselves 15 minutes extra to resolve a case - or to adhere to SLA.

question

Why Are Sharing Rules Used?

answer

To open up access to records you wouldn't naturally get through organization-wide defaults and role hierarchy. They are the exceptions to the organization-wide defaults.

question

Why Are Folders Used?

answer

Used for organizing email templates, documents, reports and dashboards.

question

What Are The Two Types Of Storage Allocation In Salesforce?

answer

Data storage and File storage

question

Who May Be Assigned A Workflow Task?

answer

A Single User The Record Owner The Record Creator A Sales Team Role An Account Team Role

question

Who Can You Grant Access To Or Remove Access From Your Calendar?

answer

Other Users, Personal And Public Groups,Roles And Subordinates

question

Who Can View Campaigns?

answer

All Users

question

Who Can Submit An Idea To Salesforce.Com Ideaexchange?

answer

Anyone Who Has A Login To Ideaexchange

question

Who Can Select The "Sharing" Button On Account And Opportunity Records?

answer

The Record Owner, A User Above The Record Owner, And The System Administrator

question

Who Can Manually Share Records?

answer

The owner of the record, anyone above the owner in the role hierarchy, and the system administrator profile.

question

Who Can Import Data For All Users?

answer

System Administrator profile and Marketing User Profile (import Leads)

question

Who Can Gain Access To Folders?

answer

Roles Roles & Subordinates Public Groups

question

Who Can Create Workflow Rules?

answer

Users With "Customize Application" Permission.

question

Who Can Create Custom Reports?

answer

Administrators or users with the "Manage Public Reports" permission in their profile.

question

Who Are Contacts?

answer

A Contact is any individual or influencer associated with an account that you want to track in Salesforce.

question

While Scheduling An Email Reports User Specifies All Except

answer

Link to report

question

Which Workflow Evaluation Criteria Cannot Be Used For Time Dependent Workflows?

answer

Every Time A Record Is Created Or Edited

question

Which Validation Formula Ensures That Users Do Not Change The Close Date Of An Opportunity To A Day In The Past?

answer

TODAY() DATE(TODAY)

question

Which Type(S) Of File(S) Is Accessible Through Content?

answer

Salesforce Crm Content Can Include All File Types.

question

Which Type Of Reports Can'T Be Used To Create Groups Of Data Or Charts?

answer

Tabular

question

Which Type Of Records Can Be Added To As Campaign Members?

answer

Leads Contacts Person Accounts

question

Which Type Of File Is Accessible Through Content?

answer

Files Attached To A Chatter Profile Post Files Attached To A Chatter Group Post

question

Which Type Of Field Cannot Be Universally Required?

answer

Lookup

question

Which Tool Should I Use To Prevent Duplicates?

answer

Import Wizard

question

Which Tool Should Be Used To Import More Then 65000 Records In Salesforce.Com?

answer

Data Loader

question

Which Tool Can I Used To Schedule Data Import?

answer

Data Loader

question

Which Tool Can I Use To Load Data Without Triggering Workflow Rules?

answer

Import Wizard

question

Which Takes Precedence: User'S Language Setting Or Company Profile Default Language?

answer

User's language setting.

question

Which Takes Precedence - Field Level Security Or Page Layout?

answer

The most restrictive setting is used. For example - if FLS is readonly and pagelayout is required for a field then the field will be read-only.

question

Which Tabs Are Restricted From Multiple Record Types?

answer

Home, Forecasts, Documents, Reports, Consoles and Web tabs

question

Which Step Is Required When Configuring The New Salesforce For Outlook?

answer

Select Sync Direction And Conflict Behavior. Assign Users And Profiles To A Configuration.

question

Which Salesforce Editions Provide Option For Customizing Profiles?

answer

Unlimited, Developer And Enterprise Editions

question

Which Report Formats Must Be Used To Create Dashboard Components?

answer

Summary or matrix (with at least one level of grouping)

question

Which Report Format Summarizes Data In A Grid Against Horizontal And Vertical Criteria And Provides Totals For Both Rows And Columns?

answer

Matrix

question

Which Relationships Between Objects Are Possible?

answer

Look Up Between A Standard Object And Itself. Look Up Between A Custom Object And Itself. A Master - Detail Relationship Between Two Custom Objects.

question

Which Objects Use Folders?

answer

Documents Dashboards Reports

question

Which Objects May Have Sharing Rules?

answer

All Custom Objects And Some Standard Objects

question

Which Objects Include Default Business Processes?

answer

Leads Opportunities Cases Solutions

question

Which List Views Can Be Available In The Console Tab?

answer

List Views Set By The System Administrator On The Object'S Tab. List Views Created By A Standard User For Himself.

question

Which Graphs Rely On Grand Total For Dashboards?

answer

Metric and gauge

question

Which File Types Can You Use When Exporting Reports?

answer

Comma Delimited (.Csv) Excel (.Xls)

SFDC 401 Flash Cards – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards