Seimens Medical Solutions: Training and Development Essay Example
Seimens Medical Solutions: Training and Development Essay Example

Seimens Medical Solutions: Training and Development Essay Example

Available Only on StudyHippo
  • Pages: 2 (446 words)
  • Published: April 27, 2017
  • Type: Case Study
View Entire Sample
Text preview

Siemens Medical Solutions incorporates all the elements from the checklists emphasized in the Ultimate Business Resource (2002), comprising both the "Communicate and Seek Feedback" and the "Measure, Adapt and Review" techniques. Their approach to customer service revolves around live chat, rendering performance management convenient for workers as well as other involved parties.

Siemens is dedicated to providing specialized training for its employees and customer base. They have taken on responsibility for all software, hardware, network infrastructure, and help desk support at nine Baptist Health System locations, resulting in 100 BHS IT employees becoming part of the Siemens team. Their focus is on providing live and on-demand web trainings to ensure the proper distribution of useful information. In addition, Siemens offers Molecular Imaging University as part of their customer care initiative MI LifeNet, which provides valuable training re

...

sources for their molecular imaging customers. In order to make training easily accessible, the company offers free online resources.

During a recent webcast, one particular topic that caught my attention was Healthcare Process Management on Demand. This training provides valuable information on how to define the four elements of healthcare process management and demonstrates the benefits they offer. Additionally, the course teaches methods for identifying and prioritizing areas where improvements can be made, as well as communicating the value of healthcare process management to key stakeholders within the organization. According to Seybold (2001), thriving businesses in the future will use customer lifetime value as a strategic management tool. It's evident that this company places a high value on its internal and external customers, creating a culture focused on contentment.

On the [1] web page, it was reported that President Bush announced

View entire sample
Join StudyHippo to see entire essay

10-year plan to provide electronic health records for most Americans. Siemens has been involved in this initiative, demonstrating its active role in national development programs. One example is the availability of a registration form for Professional Development courses held at Siemens Medical Solutions Training Center. The company utilizes an integrated learning approach to employee development, supported by a well-equipped research center with professional teams. This approach is aligned with Siemens' information-rich work culture.

Siemens Medical Solutions responded to the demand for high quality information in global markets by seeking assistance to streamline its product documentation and customer service operations. In a case study titled "Siemens Medical Solutions Streamlines Product Information for Customer Service," the company revealed that it publishes over 2,200 technical documents and distributes this information via print and thousands of CDs, producing over 190,000 individual product manuals annually. The company's main goal was to ensure customers could effectively use their products and facilitate fast equipment repair by delivering high-quality information in a more timely manner to global customers and CSEs.

Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New