question

\"Families of goods or services having similar characteristics or methods of creation are called? A)Core competencies B)corporate strategy C)strategic business units D)functional strategy\"

answer

C)strategic business units

question

\"The dpmo or epmo for the three-sigma quality level A)66,807 B)6210 C)233 D)3.4 \"

answer

A)66,807

question

\"Which of the following describes the quality definition of fitness for use? A)perfection and consistency in goods and service quality B)doing it right the first time C)conforming to design specifications D)the ability of a good or service to meet customer needs\"

answer

D)the ability of a good or service to meet customer needs

question

\"The work activity that effectively limits throughput of a process is called a ____. A)process boundary B)make-to-order C)bottleneck D)throughput\"

answer

C)bottleneck

question

\"In order to redesign their North American supply chain in the 1990s, Proctor and Gamble organized.. A)one sourcing planning team and thirty distribution planning teams B)thirty sourcing planning team and thirty distribution planning teams C)thirty sourcing planning teams and one distribution planning teams D)one sourcing planning team and one distribution planning teams \"

answer

C)thirty sourcing planning teams and one distribution planning teams

question

\"During which phase of a products life cycle does cost (in the sense of a low unit cost) become a top competitive priority? A)introduction B)growth C)maturtiy D)decline\"

answer

C)maturtiy

question

\"Which of the following is not one of the W. Edwards Demings 14 points? A)create a vision and demonstrate commitment B)stop making decisions purely on the basis of cost C)eliminate exhortation D)the only performance standard is zero defects\"

answer

D)the only performance standard is zero defects

question

\"Dell computers and Subway sandwiches are examples of ____ goods. A)Custom B)option C)standard D)job shop\"

answer

B)option

question

\"Which of the following is not a basic function of the supply chain operations reference (SCOR) model? A)source B)make C)deliver D)control\"

answer

D)control

question

\"Which is true regarding a responsive supply chain? A)demand is stable and predictable B)product life cycles are short and change often because of innovation C)customers require standardization D)contribution margins are low\"

answer

B)product life cycles are short and change often because of innovation

question

\"A customer benefit package (CBP) includes A)only core offerings B)only peripheral offerings C)either core or peripheral offerings but not both D)both core offerings as well as peripheral offerings\"

answer

D)both core offerings as well as peripheral offerings

question

\"WHich of the following is a primary goal of Statistical Process Control A)removing common causes of variation B)removing special causes of variation C)removing all causes of variation D)computing process capability\"

answer

B)removing special causes of variation

question

\"What type of process would a paper mill most likely use? A)project B)job shop C)flow shop process D)continuous flow process\"

answer

D)continuous flow process

question

\"____ attributes are most likely to be experiences by the customer when using estate planning services. A)search attributes B)experience attributes C)credence attributes D)order winners\"

answer

C)credence attributes

question

\"Consider a fixed period inventory system with a lead time of two weeks and a review period of seven weeks. If the standard deviation of weekly demand is 200 and the desired cycle-service level is 86%, what should be the safety stock equal? A)305 B)516 C)600 D)648 E)1944\"

answer

D)648

question

\"A company is able to process 300 customer statements (bills) per day. The average processing time is six days. What is the average number of statements (bills) the company has in process at any time? A)50 B)300 C)1800 D)6\"

answer

C)1800

question

\"Suppose that the annual cost of goods sold is $4,000,000 and average inventory in dollars equals $2,000,000. If there are 50 working weeks per year, how many weeks of supply are there on average? A)0 B)1 C)2 D)25 E)26\"

answer

D)25

question

\"The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category? A)financial B)customer and market C)innovation and learning D)productivity\"

answer

C)innovation and learning

question

\"The chief disadvantage of the shortest processing time (SPT) rule is A)average job flow times are excessive B)average number of jobs in the system is excessive C)long-duration jobs may have excessive flow times, especially when the set of jobs is changing D)average job lateness is excessive E)the makespan is too short\"

answer

C)long-duration jobs may have excessive flow times, especially when the set of jobs is changing

question

\"The deming phiosophy focuses on bringing about improvements in product and service quality by reducing uncertainty and variability in goods and services design and associated processes. A)True B)False\"

answer

A)True

question

\"ISO 9000 definition of quality system standards is based on the premise that certain generic characteristics of management practive can be standardized and that a well-designed, well-implemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements A)True B)False\"

answer

A)True

question

\"The terms, \"\"general purpose equipment,\"\" \"\"flexible and capable of customized work\"\" and \"\"wide variety of goods or services produced in small batches (which can be larger than one peice)\"\" best relate to A)projects B)job shops C)flow shop processes D)continuous flow processes\"

answer

B)job shops

question

\"WHich of the following would not constitute an element of operations infrastructure? A)market segmentation B)workforce C)quality control D)learning and innovation systems\"

answer

A)market segmentation

question

\"The bullwhip effect can be mitigated (counteracted) by A)sharing point of sale (POS) information throughout the supply chain B)purchasing only high quality leather and using a low cost producer whenever possible C)frequent use of sales and promotion D)mofifying the suply chain during the product life cycle E) both c and d are correct\"

answer

A)sharing point of sale (POS) information throughout the supply chain

question

\"Using color-coded wires to reduce mistakes associated with assembling complex electronic products is an example of poka-yoke A)True B)False\"

answer

A)True

question

\"An automobie company that installs satelite radio at the dealership instead of the factory is applying a postponement strategy A)True B)False\"

answer

A)True

question

\"A(n)____ produces goods in advance of customer demand using a forecast of sales and moves them to points of sale where they are stored as finished goods inventory A)responsive supply chain B)efficient supply chain C)push system D)pull system\"

answer

C)push system

question

\"WHich of the follwoing bes describes crossdocking? A)it eliminates the storage and order picking functions of a distribution warehouse while still performing its receiving and shipping functions B)it elimates the receiving and storeage functions of a distribution warehouse while still performing its shipping and order picking functions C)it eliminates the storage and shipping functions of a distribution warehouse while still performing its order picking and receiving functions\"

answer

A)it eliminates the storage and order picking functions of a distribution warehouse while still performing its receiving and shipping functions

question

\"Over-adjusting a process that is in control will usually increase the variation in the output A)True B)False\"

answer

A)True

question

\"p-charts A)are used for the fraction of non-conforming items B)count the number of nonconformance's per unit C)use continuous metrics D)can have negative lower limits\"

answer

A)are used for the fraction of non-conforming items

question

\"Evaluating the trade-offs between the cost of detecting and replacing a defective part or allowing it to continue on through the production process is related to A)supplier certification and management B)in process control C)finished goods control D)statistical process control\"

answer

B)in process control

question

\"As long as no points are outside of the contorl limits in a control chart, the process would be considered to be in control. A)True B)False\"

answer

B)False

question

\"A 4th of july celebration t shirt for this year will cost festival organizers $12 each and will sell for $25 before and on july 4th. Any unsold t shirts can usually be disposed of at a discount after the festival for $5 each. If demand is normal distributed with a mean of 1800 t shirts and a standard deviation of 75, how many t shirts should be ordered, to the next unit? A)1829 B)1170 C)1875 D)1800 E).29\"

answer

A)1829

question

\"A tire retailer uses a fixed inventory system with safety stock. The weekly demand is 48 tires per week with a standard deviation of 8 per week. Lead time is 2 weeks. For a cycel-service level of 99%, what would be the required safety stock, rounded up to the next whole number? A)5 B)27 C)12 D)47 E)204\"

answer

B)27

question

\"A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability? A).97 B).935 C).763 D).74\"

answer

C).763

question

\"Scheduling refers to specifying A)the sequence that jobs must be completed B)the due date of each job C)the start and completion times of jobs D)the makespan of each job\"

answer

C)the start and completion times of jobs

question

\"The EDD rule minimizes the maximum of jobs past due but doesnt perform well on average flow time, WIP inventory or resource utilization A)True B)False\"

answer

A)True

question

\"When Bill Gates stated that \"\"Microsoft is always two years away from failure\"\" he was emphasizing the importance of A)innovation and learning B)productivity C)design flexibility D)speed\"

answer

A)innovation and learning

question

\"With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as A)search attributes B)experience attributes C)credence attributes D)reflect attributes\"

answer

A)search attributes

question

\"A pull system A)requires high levels of finished goods inventory B)relies heavily on accurate sales forecasts C)waits for customer orders D)necessitates standardized products\"

answer

C)waits for customer orders

question

\"If one were monitoring the average time to load a web pages, the chart to use would be the A)x bar chart B)r chart C)p chart D)c chart\"

answer

A)x bar chart

question

\"In six sigma terminology, a defect is any mistake or error that is passed on to the customer A)True B)False\"

answer

A)True

question

\"At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of____? A)Kaizen blitz B)dpmo C)poka-yoke D)external failure\"

answer

C)poka-yoke

question

\"Honda wants to monitor the number of blemishes(scrathes, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of spc chart is A)x bar B)r bar chart C)cpk chart D)c chart\"

answer

D)c chart

question

\"Requirements that are expected in a good or service are called A)order qualifiers B)order satisfiers C)order exciters D)order winners\"

answer

A)order qualifiers

question

\"Machine down time and downgrading cost are examples of which type of quality cost? A)Prevention B)appraisal C)internal failure D)external failure\"

answer

C)internal failure

question

\"Larger sample sizes allow smaller changes in process characteristic to be detected with higher probability A)True B)False\"

answer

A)True

question

\"If no special causes affect the output of a process, we say that the process is ___

answer

...

question

when special causes are present, the process is said to be____. A)qualified

answer

...

question

not qualified B)in control

answer

...

question

out of control C)capable

answer

...

question

not capable D)certified

answer

...

question

not certified\"

answer

B)in control

question

out of control

answer

...

question

\"Which decision must be made by an inventory manager prior to implementing the periodic review system? A)specify the time between orders B)specify on hand inventory C)specify the target inventory level D)specify the order quanitity E)specify the lead time\"

answer

A)specify the time between orders

question

\"The balanced scorecard is deisnged to be linked to an organizations strategy A)True B)False\"

answer

A)True

question

\"Tardiness measure the amount of time by which the completion time exceeds the due date A)True B)False\"

answer

A)True

question

\"An R^2 of .80 means A)80% of the variability in the independent varibale is explained by the dependent variable B)80% of the variability in the dependent varibale is explained by the independent variable C)80% of the variability in the dependent varibale is NOT explained by the independent variable D)Multiple regression was used\"

answer

B)80% of the variability in the dependent varibale is explained by the independent variable

question

\"The goal of statistical process control (SPC) is to help identify and eliminate unwanted causes of variation A)True B)False\"

answer

A)True

question

\"Regarding the minimization of makespan, job shops are relatively easier to schedule than are flow shops. A)True B)False\"

answer

B)False

question

\"Design flexibility is the ability to respond quickly to changes in the volume and type of demand. A)True B)False\"

answer

B)False

question

\"A(n)___ produces only what is needed at upstream stages in the supply chain in response to customer demand signals. A)responsive supply chain B)efficient supply chain C)push system D)Pull system\"

answer

D)Pull system

question

\"Automobile factories and hospital laboratory work are examples of A)projects B)job shop C)flow shop processes D)continuous flow processes\"

answer

C)flow shop processes

question

\"A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of A)simplifications B)redundancy C)deployment D)sustainability\"

answer

B)redundancy

A Customer Benefit Package (CBP)

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