Review Quizzes Chap 9 to 15 pls 4 Final Exam

Flashcard maker : Lily Taylor
Which of the following is not an example of the benefits enterprise systems provide to firms?
The cost of information systems falls, making the firm more productive.
Enterprise software is built around thousands of predefined business processes that reflect
best practices
Which of the following is not true about enterprise systems?
Enterprise software is expressly built to allow companies to mimic their unique business practices.
You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
Select the functions of the system you wish to use.
When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with
configuration tables
In order to achieve maximum benefit from an enterprise software package, a business
changes the way it works to match the software’s business processes.
Supply chain complexity and scale increases when firms
produce products and services that coordinate with hundreds or more firms and suppliers.
A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a
supply chain
Components or parts of finished products are referred to as
intermediate products
A company’s suppliers, supplier’s suppliers, and the processes for managing relationships with them is the
upstream portion of the supply chain
Through what channel did e-commerce first evolve?
online advertising sales
Which of the following is not one of the current main areas of growth in mobile e-commerce?
sales of financial services
Which of the following is an example of a geosocial mobile service?
Foursquare
How are the Internet and e-commerce causing severe disruption to the existing advertising business model?
Technology players such as Yahoo! seek to dominate online advertising and expand into offline ad brokerage.
The quality of ubiquity, as it relates to e-commerce, is illustrated by
the availability of the Internet everywhere and anytime.
Which of the following is not one of the unique features of e-commerce technology?
Transparency
Which feature of Internet technology has had the most effect in the Internet’s rapid spread across the globe?
universal standards
The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?
Interactivity
The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce technology?
Richness
The lowered costs of information storage, processing, and communication, along with the improvement of data quality, has resulted in which unique quality of e-commerce?
Information density
A related technology for enhancing visualization, __________ provides a live direct or indirect view of a physical real-world environment whose elements are augmented by virtual computer-generated imagery.
augmented reality (AR)
__________ is a set of specifications for interactive, 3-D modelling on the World Wide Web that can organize multiple media types, including animation, images, and audio to put users in a simulated real-world environment.
Virtual Reality Modeling Language (VRML)
Which of the following statements best describes the relationship between collaboration and knowledge management?
Knowledge is useful only when shared with others.
The flow of events or transactions captured by an organization’s system describes
data
Expertise and experience of organizational members that has not been formally documented best describes
tacit knowledge
Which of the following statements is not an accurate description of the importance of knowledge to a firm?
Knowledge is unconditional
What is meant by the statement “knowledge is sticky”?
Knowledge is hard to move
Which of the following is not one of the main four dimensions of knowledge described in the chapter?
Knowledge has no location
Changing organizational behavior by sensing and responding to new experience and knowledge is called
organizational learning
In order, which are the value-adding steps in the knowledge business value chain?
data and information acquisition, acquire, store, disseminate, apply
Which of the following statements best describes the business value of improved decision making?
Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
When there is no well-understood or agreed-on procedure for making a decision, it is said to be
unstructured
The type of decision that can made by following a definite procedure is called a(n)________ decision.
structured
Which type of decision is deciding whether to introduce a new product line?
unstructured
Which type of decision is calculating gross pay for hourly workers?
structured
The decision to approve a capital budget is an example of a(n) ________ decision.
unstructured
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
semi-structured
Checking store inventory is an example of a(n) ________ decision.
structured
Simon’s description of decision making consists of which four stages?
intelligence, design, choice, and implementation
Which phase of decision making finds or recognizes a problem, need, or opportunity?
intelligence
The four kinds of structural organizational change enabled by IT, in order from least to most risky, are
automation, rationalization, reengineering, and paradigm shift
In automation
employees are enabled to perform their tasks more efficiently.
Business processes are analyzed, simplified, and redesigned in
business process redesign (BPR)
A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of
rationalization of procedures
An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of
paradigm shift
The idea that the achievement of quality control is an end in itself describes a main concept of
TQM
________ provide(s) a methodology and tools for dealing with the organization’s ongoing need to revise and optimize its numerous business processes.
Business process management
Which conversion process introduces the system first to a limited portion of the organization?
the pilot study strategy
In order, what are the first three steps in BPM?
(1) identifying processes for change, (2) analyzing existing processes, (3) designing the new process
What is the greatest barrier to successful business process change?
organizational change
On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent
50%
As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management?
organizational conflict
Which of the following is not one of the five main variables affecting project success?
goals
At the top of the management structure for information systems projects in a large company is
the corporate strategic planning group.
The ________ reviews and approves plans for systems in all divisions.
IS steering committee
The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists.
project team
The ________ is directly responsible for the individual systems project.
project team
A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n)
information systems plan
You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm’s structure and operations?
organizational impact analysis
All of the following are indications of a failed information systems project except
employees require training to properly use the system.
A force in the environment to which businesses must respond and that influences the direction of the business is called a business
driver
The major dimensions of international systems architecture include each of the following except
transborder data flows.
General cultural factors driving global business are
global communication and transportation technologies, a global knowledge base, and global social norms.
Global coordination of all of the major business functions permits the location of business activity according to
comparative advantage
Making judgments and taking action on the basis of narrow or personal characteristics is referred to as
particular-ism
In a multinational business strategy, the ________ business function is decentralized, dispersed to foreign units.
production
All of the following present challenges to developing a global business except
production costs
Which of the following is not a specific challenge to global business system?
language differences
To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms
develop separate systems within each country.
German companies
do not recognize the profit until the project is completely finished and they have been paid.
Which of the following best describes how new information systems result in legal gray areas?
They result in new situations that are not covered by old laws.
The introduction of new information technology has a
ripple effect raising new ethical, social, and political issues.
In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of
property rights and obligations.
In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of
quality of life
All of the following are current key technology trends raising ethical issues except
increased in multimedia quality
The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called
profiling
Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?
Information rights and obligations
Nora is a
data analysis technology that finds hidden connections between data in disparate sources.
Accepting the potential costs, duties, and obligations for the decisions you make is referred to as
responsibility
The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called
Due Process

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