Review Quizzes Chap 9 to 15 pls 4 Final Exam – Flashcards
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When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with
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configuration tables
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In order to achieve maximum benefit from an enterprise software package, a business
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changes the way it works to match the software's business processes.
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Supply chain complexity and scale increases when firms
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produce products and services that coordinate with hundreds or more firms and suppliers.
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A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a
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supply chain
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Components or parts of finished products are referred to as
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intermediate products
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A company's suppliers, supplier's suppliers, and the processes for managing relationships with them is the
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upstream portion of the supply chain
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Through what channel did e-commerce first evolve?
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online advertising sales
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Which of the following is not one of the current main areas of growth in mobile e-commerce?
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sales of financial services
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Which of the following is an example of a geosocial mobile service?
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Foursquare
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How are the Internet and e-commerce causing severe disruption to the existing advertising business model?
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Technology players such as Yahoo! seek to dominate online advertising and expand into offline ad brokerage.
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The quality of ubiquity, as it relates to e-commerce, is illustrated by
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the availability of the Internet everywhere and anytime.
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Which of the following is not one of the unique features of e-commerce technology?
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Transparency
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Which feature of Internet technology has had the most effect in the Internet's rapid spread across the globe?
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universal standards
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The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?
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Interactivity
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The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce technology?
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Richness
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The lowered costs of information storage, processing, and communication, along with the improvement of data quality, has resulted in which unique quality of e-commerce?
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Information density
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A related technology for enhancing visualization, __________ provides a live direct or indirect view of a physical real-world environment whose elements are augmented by virtual computer-generated imagery.
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augmented reality (AR)
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__________ is a set of specifications for interactive, 3-D modelling on the World Wide Web that can organize multiple media types, including animation, images, and audio to put users in a simulated real-world environment.
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Virtual Reality Modeling Language (VRML)
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Which of the following statements best describes the relationship between collaboration and knowledge management?
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Knowledge is useful only when shared with others.
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The flow of events or transactions captured by an organization's system describes
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data
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Expertise and experience of organizational members that has not been formally documented best describes
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tacit knowledge
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Which of the following statements is not an accurate description of the importance of knowledge to a firm?
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Knowledge is unconditional
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What is meant by the statement "knowledge is sticky"?
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Knowledge is hard to move
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Which of the following is not one of the main four dimensions of knowledge described in the chapter?
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Knowledge has no location
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Changing organizational behavior by sensing and responding to new experience and knowledge is called
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organizational learning
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In order, which are the value-adding steps in the knowledge business value chain?
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data and information acquisition, acquire, store, disseminate, apply
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Which of the following statements best describes the business value of improved decision making?
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Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
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When there is no well-understood or agreed-on procedure for making a decision, it is said to be
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unstructured
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The type of decision that can made by following a definite procedure is called a(n)________ decision.
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structured
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Which type of decision is deciding whether to introduce a new product line?
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unstructured
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Which type of decision is calculating gross pay for hourly workers?
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structured
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The decision to approve a capital budget is an example of a(n) ________ decision.
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unstructured
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The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
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semi-structured
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Checking store inventory is an example of a(n) ________ decision.
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structured
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Simon's description of decision making consists of which four stages?
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intelligence, design, choice, and implementation
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Which phase of decision making finds or recognizes a problem, need, or opportunity?
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intelligence
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The four kinds of structural organizational change enabled by IT, in order from least to most risky, are
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automation, rationalization, reengineering, and paradigm shift
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In automation
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employees are enabled to perform their tasks more efficiently.
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Business processes are analyzed, simplified, and redesigned in
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business process redesign (BPR)
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A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of
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rationalization of procedures
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An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of
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paradigm shift
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The idea that the achievement of quality control is an end in itself describes a main concept of
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TQM
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________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes.
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Business process management
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Which conversion process introduces the system first to a limited portion of the organization?
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the pilot study strategy
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In order, what are the first three steps in BPM?
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(1) identifying processes for change, (2) analyzing existing processes, (3) designing the new process
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What is the greatest barrier to successful business process change?
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organizational change
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On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent
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50%
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As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management?
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organizational conflict
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Which of the following is not one of the five main variables affecting project success?
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goals
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At the top of the management structure for information systems projects in a large company is
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the corporate strategic planning group.
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The ________ reviews and approves plans for systems in all divisions.
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IS steering committee
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The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists.
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project team
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The ________ is directly responsible for the individual systems project.
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project team
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A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n)
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information systems plan
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You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?
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organizational impact analysis
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All of the following are indications of a failed information systems project except
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employees require training to properly use the system.
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A force in the environment to which businesses must respond and that influences the direction of the business is called a business
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driver
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The major dimensions of international systems architecture include each of the following except
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transborder data flows.
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General cultural factors driving global business are
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global communication and transportation technologies, a global knowledge base, and global social norms.
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Global coordination of all of the major business functions permits the location of business activity according to
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comparative advantage
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Making judgments and taking action on the basis of narrow or personal characteristics is referred to as
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particular-ism
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In a multinational business strategy, the ________ business function is decentralized, dispersed to foreign units.
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production
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All of the following present challenges to developing a global business except
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production costs
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Which of the following is not a specific challenge to global business system?
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language differences
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To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms
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develop separate systems within each country.
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German companies
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do not recognize the profit until the project is completely finished and they have been paid.
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Which of the following best describes how new information systems result in legal gray areas?
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They result in new situations that are not covered by old laws.
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The introduction of new information technology has a
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ripple effect raising new ethical, social, and political issues.
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In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of
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property rights and obligations.
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In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of
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quality of life
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All of the following are current key technology trends raising ethical issues except
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increased in multimedia quality
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The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called
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profiling
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Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?
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Information rights and obligations
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Nora is a
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data analysis technology that finds hidden connections between data in disparate sources.
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Accepting the potential costs, duties, and obligations for the decisions you make is referred to as
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responsibility
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The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called
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Due Process
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