Quiz 2 Business Communication – Flashcards
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Which of the following is true of footnotes?
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Footnotes are keyed to the part that they explain by means of a symbol such as an asterisk
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Which of the following is true regarding the construction and placement of titles and captions in visuals?
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Titles and short captions for visuals must be typed using title case.
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You are planning to use a one-quarter page bar chart in your business report. You should place it _____.
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on the same page as the text to which it is related
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The first step in the process of writing is _____.
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planning
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Which of the following writing styles should be used in an email report to the client of a research organization?
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Formal style
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Which of the following is true regarding the general mechanics of constructing visuals in a document?
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Rules help distinguish one section or visual from another while borders help separate visuals from the text.
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Which of the following is a defining characteristic of a stacked (subdivided) column chart?
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It contains columns that are divided into parts and distinguished by different colors and cross-hatching.
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Which of the following is true of titles in visuals?
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A title must always specify the journalist's "five Ws": who, what, where, when, and why.
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Which of the following is an error of format?
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The distracting use of grids and shading
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If you need to compare subdivisions of columns, you should use a(n) _____.
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stacked column chart
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In the context of planning a message, once the goal of a communication is set, the immediate next step is to _____.
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analyze the audience
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In selecting visuals, you should _____.
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plan the visuals for your document keeping your reader in mind
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Which of the following is an advantage of email over text messaging, instant messaging, and social media?
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Email does not limit the number of characters that can be used in a message.
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The similarity between casual language and informal language is that _____
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they have the effect of conversation
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_____ are useful when quantitative information is to be compared by geographic areas.
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Statistical maps
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Scale distortion occurs when intervals in data points on the X or Y axis are not consistent.
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False
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Which of the following is true about source acknowledgments?
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Source acknowledgments are the bottom-most components of a visual
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Which of the following statements is true regarding the construction of visuals in a document?
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The type used in visuals throughout a report should generally be consistent in terms of style and font.
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Which of the following is true about instant messaging in a business setting?
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The use of emoticons in an instant message is dependent on the target audience.
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Which of the following must be avoided when creating an online document or a Web page?
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Using long sentences instead of short ones
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Which of the following is true of pull quotes?
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They are usually created by enlarging key sentences from the text that are enhanced via formatting.
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Businesses use text messaging primarily for data reporting purposes.
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False
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When information is presented using a visual, it doesn't have to be supplemented with writing or speaking.
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False
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Which of the following is typically used to indicate missing data in a table?
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N.A.
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Which of the following is true about numbering visuals in a document?
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By convention, tables are numbered separately from other types of visuals in a document.
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It is best to avoid the use of abbreviations when composing text messages.
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False
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Information is gathered and analyzed during the planning stage of the writing process.
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True
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Which of the following is true of source acknowledgments?
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Source acknowledgments can either be omitted or be specified as "Primary" in the case of primary research data.
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Which of the following should typically be covered through visual presentation?
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Information that is too detailed to be covered in words
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Which of the following is true regarding the construction of titles and captions for visuals?
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The title or caption of the visual should concisely describe the visual's contents.
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In today's business world, _____ are the most widely used form of written communication.
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emails
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A(n) _____ is primarily used to represent the writer and his or her topic rather formally to an external audience.
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letter
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The direct order plan of organizing information will be the most effective in writing _____.
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an email to the HR manager asking her how to access the new forms for reporting vacation time
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The memos' function of communicating within a business has been largely replaced by email.
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True
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Malik is the sales manager at Miracle Inc. He wants to create a daily sales report displaying the difference between the average sales figures for the current month and the average sales figures for the previous month. As per his instructions, the resulting visual will show plus and minus differences. Which of the following charts should the report team use?
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A bilateral column chart
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If someone other than the primary recipient is to receive a copy of the message in such a way that the primary recipient will know who else has received a copy of the message, the sender should use the _____ field.
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Cc
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Pull quotes, clip art, and other decorative visuals in a document need to be numbered.
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False
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When constructing visuals in a document, you should _____.
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use background colors that provide high contrast with the data in a report
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Jason Smith is writing a letter to one of his prospective clients, Alex Harper, the sales manager at Perry McKay Fashion House. Having sourced Alex's contact details from a vendor, Jason is unsure of Alex's gender. How should he address Alex in his letter?
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Dear Alex Harper
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Trying to make your first draft a perfect draft can make you forget important information and slow down the writing process.
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True
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In the context of writing email messages, a formal style of writing _____.
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uses sentences that are well structured and highly organized
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Which of the following is true about visuals in a document?
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Some visuals can stand alone, but others will supplement the writing or speaking
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A special form of _____ is used to compare the subdivisions of percentages
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stacked column chart
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A Gantt chart _____.
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is a visual presentation that is used to show planning and scheduling activities
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The style of organizing Web pages such that the most important point is presented first, followed by supporting information, and then by the historical or background information is known as the _____ pyramid style.
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inverted
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Footnote references to numbers in a table should be keyed with asterisks (*) instead of numbers.
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True
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You want to show 2010 sales by product (you have three) for each of your seven districts; the chart you will most likely select is the _____.
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multiple bar chart
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_____ are simple tables, usually with column heads and sometimes with rules and borders.
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Text tabulations
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In the proofreading stage of the writing process, you are most likely to _____.
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check the mechanical and grammatical elements of your message
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Which of the following should typically be covered through visual presentation?
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Information that is too detailed to be covered in words
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Which of the following is true regarding the amount of time novice business writers should ideally spend on each stage of the writing process?
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They should spend an equal amount of time on each of the three stages.
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You should avoid the use of informal language in business email messages, especially when writing to people you know only on a business basis.
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False
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A _____ is an orderly arrangement of information in rows and columns.
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table
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The bars in a stacked column chart that is used to compare the percentages of subdivisions are unequal in length.
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False
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Which of the following is true of the construction of visuals in a document?
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Colors and cross-hatching help readers see comparisons and distinctions and add to the attractiveness of the report.
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Which of the following factors is common to all forms of written communication?
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The need to adapt messages according to the audience
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Column totals are generally placed at the top of the column, but they may be placed at the bottom when the writer wants to emphasize them.
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False
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Bernardo wants to use a visual to display the variation in population size across Texas by clearly outlining each district and using formatting techniques to indicate the differences. Which of the following visuals would best suit his purpose?
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A statistical map
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Which of the following is the best method for emphasizing a slice in a pie chart?
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Pulling it out from the pie or enlarging it
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When communicating with close friends, the email messages that are exchanged every day _____.
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use a casual style of writing
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Which of the following is true of clip art?
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Sometimes clip art can overpower and distract the reader.
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Visuals for communicating report information fall into two general categories: those that communicate primarily through visual elements (charts and graphs) and those that communicate primarily through _____.
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textual content
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The memos' function of communicating within a business has been largely replaced by email.
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True
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Which of the following should ideally be avoided during the drafting stage of the writing process?
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Focusing on creating a perfect draft on the first attempt
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The similarity between casual language and informal language is that _____.
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they have the effect of conversation
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Each person's way of developing a piece of writing for a given situation is unique.
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True
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In constructing a pictograph, you must make all the picture units equal in size.
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True
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The high-costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.
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False
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Which of the following statements is true regarding print text and online text?
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Online text uses fragments and abbreviations more frequently than print text.
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Which of the following is true about memos or memorandums?
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Memos generally use casual or informal language.
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When using the direct order plan to organize your information in a message, you should _____.
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present information that readers consider routine in the beginning
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Which of the following rules should be followed when constructing tables?
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The units in which the data are recorded should be clearly mentioned in the table
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Which of the following statements is true about emails?
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Emails can be archived and filed for easy access to a written record of correspondence.
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Businesses use text messaging primarily for data reporting purposes.
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False
