QI 101: Introduction to Health Care Improvement – Flashcards
Unlock all answers in this set
Unlock answersquestion
In regard to health disparities around the world, which of the following statements is most true?
answer
B and C
question
Which of the following is a trend in modern health care across industrialized nations?
answer
A and C
question
Which of the following countries has had a relatively inexpensive universal health insurance system for more than 50 years?
answer
Japan
question
Which of the following statements is true:
answer
During the past 15 years, the cost of care has been a growing problem for many developed nations.
question
Which of the following statements is a reason for improving the US health care system?
answer
The US government and citizens alike are struggling to afford the cost of care.
question
Why was it important for the Institute of Medicine (IOM) to develop its six aims for health care?
answer
So that health care organizations would have a better idea of what they needed to improve
question
Which of the IOM aims has this hospital FAILED to meet?
answer
Timely
question
The hospital where Michael is recovering reviews its patient satisfaction survey results in order to improve its care and patient outcomes. Leaders poring over the data note that 90 to 100 percent of patients rate staff as "excellent" in the following categories: listening, answering questions, being friendly and courteous, and giving good advice based on specific needs and preferences. Which aim is the hospital generally achieving?
answer
Patient-centered
question
Which of the following improvement efforts is the best example of increasing the effectiveness of care?
answer
Improving the percent of clinic patients achieving their goal blood pressure by instituting a series of reminders for providers about evidence-based processes
question
Which of the following improvement efforts is the best example of increasing the equity of care?
answer
Through staff development and weekly feedback, equalizing the likelihood that a patient will receive pain medication regardless of race, ethnicity, or education
question
Which of the following is a basic principle of improvement?
answer
Every system is perfectly designed to get the results it gets.
question
Using Deming's System of Profound Knowledge is helpful in quality improvement because:
answer
It can help break down complex quality issues into smaller, more understandable parts.
question
Which component of Deming's System of Profound Knowledge is the team about to harness?
answer
Understanding variation
question
After speaking with caregivers on Floor 3, the improvement team discovers that there is a particularly dedicated head nurse on the unit whose mother died after a catheter-associated UTI. This nurse orients all new providers and also provides feedback when she sees that catheters are being placed unnecessarily in patients. Which component of Deming's System of Profound Knowledge do this nurse's actions best represent?
answer
Psychology (human behavior)
question
Which of these is a question particularly associated with the "theory of knowledge" component in Deming's System of Profound Knowledge?
answer
What are your predictions about the system's performance?
