The discussion of issues at Kudler Fine Foods by Team B started with the information provided on the virtual internet/intranet web site (University of Phoenix, 2008). Various issues were identified by team members, including inventory turnover and wasted food, high payroll costs, lack of financial understanding, and potential competition. However, the biggest issue that all team members agreed on is the company president's failure to delegate duties. In my analysis, I will focus on the human resources issue and how improvements in this area will benefit Kudler Fine Foods. The problem statement I have developed is as follows: Kudler Fine Foods will establish an efficient management team by allowing team members to develop and enhance skills in their respective specialty areas. The intranet mission statement refers to employees as team members; however, Kathy Kudler, the President and fo
...under, has not entrusted qualified team members with the responsibility of performing daily duties.
The organizational chart displays the hierarchy of positions at Kudler Fine Foods. It includes three directors, three store managers, six store assistant managers, and a department manager for each department in every store. Additionally, each department has an assistant manager. Below these positions, there are clerical and support staff members.
According to the EEOC report on the intranet site (University of Phoenix, 2008), out of the total 127 employees at Kudler Fine Foods, 27 hold official or managerial roles. Kathy has chosen to have an administrative staff that makes up 21% of the workforce. It is important for her to allow them to perform their duties as specified in their job descriptions.
Upon reviewing the human resources pages on the intranet site, it is evident that
the majority of employees are content and performing at or above expectations, based on their evaluations. Some employees have even referred their friends for employment at Kudler.
Having a team of happy employees is crucial for Kudler as it contributes to a positive and pleasant work environment, which in turn benefits the customers. Kathy has the opportunity to create a strong administrative team by utilizing her current staff who are eager for growth within the organization. It is essential for her to acknowledge the valuable knowledge and experience they possess in order to relieve herself of unnecessary burden. Regrettably, there are no performance evaluations available on the intranet site for the management staff, and Kathy fails to provide any form of feedback, be it positive or negative. Consequently, her team is not operating efficiently.
Additionally, Kathy is taking on tasks that should be handled by her team members. This behavior can be interpreted as a sign of distrust and lack of confidence in her staff, even if it is not Kathy's intention. Ultimately, this sends a negative message to her entire team. It would be more beneficial for Kathy to concentrate on administrative responsibilities in overseeing the organization's overall performance. Given her marketing background, it would be more advantageous for Kathy to invest her time and effort into various marketing aspects of Kudler. This approach may open up possibilities for diversifying operations.
As time allows, the person mentioned in the text may go to each store in order to help employees by stocking shelves and unloading deliveries. It is important to note that the aim is to provide assistance, rather than regularly taking on the tasks of
other employees. Once Kathy entrusts her team with responsibility and trust, the ultimate goal of Kudler Fine Foods can be achieved. This goal entails creating a united team consisting of employees and managers who are successful in carrying out company operations.
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