question

An Organization is _____.

answer

a deliberate arrangement of people to accomplish some specific purpose.

question

All Organizations have ______ that define(s) the organizations purpose and reason for existing.

answer

Goals

question

Which of the Following is a key difference between managerial and non-managerial employees?

answer

Non-managerial employees do not oversee the work of others.

question

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

answer

Top Manager

question

Another term efficiency is ____.

answer

Doing things right

question

Another term for effectiveness is _____.

answer

Doing the right things

question

The "father" of scientific management was ______.

answer

Frederick Winslow Taylor

question

Today, the basic management functions are considered to be_______.

answer

Planning, organizing, leading, and controlling

question

The controlling management function is largely a matter of ______.

answer

monitoring to see that tasks are accomplished.

question

Organizing includes ______.

answer

Determining who does what tasks

question

According to Mintzberg, which of the following fit into the category of interpersonal roles?

answer

Figurehead, leader, and liaison

question

Non-profit organizations are different from for-profit organizations primarily ______.

answer

In the way they measure success

question

Almost all managerial tasks involve_______.

answer

Decision making

question

Understanding building codes would be considered a(n)_____ skill for a building contractor.

answer

Technical

question

Good political skills would be most important to a manager who ______.

answer

wants to rise through organizational ranks

question

Companies that are well managed can prosper during difficult economic times by depending on _______.

answer

a loyal customer base

question

Even people who have no plans to be managers can benefit from studying management because _____.

answer

They are likely to be managed in their work career

question

How do customers play a role in changing the job of the modern manager?

answer

Managers are increasingly including customer satisfaction as a major goal.

question

What did the effect of a volcanic eruption in Iceland on production of Nissans in a plant in Japan illustrate?

answer

How much organizations depend on their external environment

question

Which event triggered the recent recession that began in 2008?

answer

Homeowners were unable to make mortgage payments

question

In the U.S. the gap between the rich and poor is?

answer

accepted

question

Which demographic do manager pay closest attention to with respect to large-scale trends in the business world?

answer

Age

question

Which of the following is likely to be the permanent result of the recent economic downturn in the United States?

answer

About a quarter of the jobs lost will not return

question

Which of the following best defines environmental uncertainty?

answer

the amount of change and complexity in an organizations external environment

question

Which of the following is LEAST likely to be considered a stakeholder for a newspaper company, The Daily Recorder?

answer

Critics who claim that all newspapers are biased and dishonest

question

The Daily Recorder is considering raising its price from 60 cents to 75 cents. Which stakeholders should it consider most in making this decision?

answer

Its customers

question

What do most high performing companies have in common when it comes to stakeholder relationships?

answer

High performing companies tend to consider the interest of all stake holder groups when they make important decisions

question

The culture of an organization is analogous to the _______ of an individual.

answer

Personality

question

Which of the following phrases best characterizes the culture of an organization?

answer

How things are done around here

question

Sony Corporation's focus on product innovation is an example of which of the following dimensions of organizational culture?

answer

Risk tolerance

question

Which of the following factors has contributed to the current view that management is more unethical today than before?

answer

Increasing government standards

question

A global village can be best characterized as a business climate in which there are ______.

answer

No international boundaries

question

A multinational corporation (MNC) _____.

answer

includes any company that exports goods overseas

question

A global corporation ________.

answer

Centralizes management in a single home country

question

________ is a good example of a multi-domestic corporation.

answer

John Deere

question

Which choice constitutes the typical first step for an organization that is "going global"?

answer

Outsourcing

question

Franchising is used widely by _______.

answer

restaurant chains

question

Which of the following is usually found in the final stage of an organization's global evolution?

answer

Establishing strategic alliances with partners

question

A fully global organization might set up a _____ with a foreign company to create a new, independent company that produces a specific product.

answer

Joint venture

question

Joint ventures are a type of ______.

answer

strategic alliance

question

A Coca-Cola bottling plant in Bolivia is wholly owned by a local businessperson. What kind of venture is this plant likely to be?

answer

a licensed plant

question

Which of the following is the best synonym for the word parochial?

answer

narrow

question

Societies with a high assertiveness rating would tend to be ______.

answer

competitive

question

Which of the following best summarizes Blake Mycoskie's ( the founder of TOMS shoes) business philosophy?

answer

a business should be both ethical and socially responsible

question

the cases of Enron and Bernard Madoff go beyond a question of ethics because in both cases ______.

answer

laws were clearly broken

question

The classical view of social responsibility that a for-profit organizations responsibility is ________.

answer

to maximize profits only

question

A company that meets its social obligation ______.

answer

fulfills its legal and economic responsibilities only

question

The Socioeconomic view of social responsibility states that a business ________.

answer

is a moral agent

question

The socioeconomic view is that management's social responsibility goes beyond making profits to include ______.

answer

protecting and improving society's welfare

question

When a company does the minimum that the law requires it is meeting its ______.

answer

social obligation

question

Social responsiveness refers to the capacity of a firm to ______.

answer

address some pressing public need

question

Proponents of the socioeconomic view of social responsibility believe that being socially responsive is ______.

answer

good for business

question

_______ dictates that being socially responsible is the "right thing to do."

answer

An ethical obligation

question

Those arguing against being socially responsible might make the claim that costs for social goals are ultimately ______.

answer

paid for by consumers in the form of higher prices

question

Which of the following best defines sustainability for a company?

answer

running the company with a strategy that is both profitable and good for the environment.

question

Which of the following is a basic definition of ethics?

answer

Principles that define right a wrong

question

A _____ is a formal document that states an organization's primary values and the ethical rules it expects its employees to follow.

answer

code of ethics

question

In most cases, organizations that have managers who behave ethically tend to have ______.

answer

more ethical employees

question

Which of the following is most likely at the root of the problems that befell an unethical company like Enron?

answer

leaders with poor ethical standards

question

Which of the following is commonly considered a category of workforce diversity?

answer

age

question

In global companies, a major cause of the line between work and non-work getting blurred is ______.

answer

needing to communicated with overseas operations in different time zones

question

Part-time, temporary, and contract workers who are available for hire on an as-needed basis are known as ______.

answer

a contingent workforce

question

Managers hire contingent workers because they are _____ than permanent workers.

answer

Less costly

question

Decision making begins with _____.

answer

identifying a problem

question

Which of the following defines a problem in the decision making process?

answer

a discrepancy between what exists and what the decision maker desires to exist

question

The decision making process consists of a series of eight steps that identify a problem and work toward ultimately _____.

answer

Solving the problem

question

A manager is determining what kind of new computers she should purchase for her department. she has made a list of five different computer models for consideration. Which stage for the decision making process is this?

answer

Development of alternatives

question

After purchasing new computers for her department, a manager is now comparing the performance of the new computers to the computers they replaced. Which stage of the decision making process is she carrying out?

answer

evaluation of decision effectiveness

question

In allocating weights to the decision criteria, which of the following is most helpful to remember?

answer

Assign the most important criterion a score, and ten assign weights against that standard

question

What is Heuristic?

answer

a shortcut or rule of thumb that is used for decision making

question

Because they are not systematic or comprehensive, using heuristics in place of an eight-step decision making process can lead to ______.

answer

errors and biases

question

A banker opts for short-term gain despite indications that his decision might not pay off in the long run. which error or bias is the banker guilty of?

answer

immediate gratification

question

The three main models that mangers use to make decisions are _____.

answer

rational, bounded rational, and intuitive

question

It is assumed that a rational decision maker ______.

answer

would be objective and logical

question

Maximizing value for an organization means making sure that ____.

answer

the best interests of the organization are addressed

question

Which of the following is the best definition for the word satisfice?

answer

accepts a less than perfect solution

question

Sticking to a decision despite evidence that it is a mistake is called _____.

answer

escalation of commitment

question

which model of decision making takes advantage of unconscious reasoning?

answer

intuitive

question

Compared to fully rational decision making, what is a major advantage of intuitive decision making?

answer

speed

question

Structured problems are _____.

answer

clear and straightforward

question

unstructured problems are _____.

answer

situations in which all options are not known

question

Which of the following is an example of a structured problem?

answer

deciding shipping options for a vacuum cleaner

question

Structured problems typically have ______ while unstructured problems typically have ______.

answer

only one solution ; many solutions

question

Programmed decisions work well for solving _____.

answer

structured problems

question

programmed decisions draw heavily on which of the following?

answer

past solutions that were successful

question

Following the directions to put together an elliptical exercise machine is an example of which way to solve a problem?

answer

procedure

question

A judge consults guidelines before handing down and award for damages in a legal case. What kind of decision making is she doing?

answer

following a policy

question

Top managers in an organization tend to ______.

answer

make non-programmed decisions

question

Which three conditions do decision makers face?

answer

certainty, risk, uncertainty

question

In a condition of certainty, ______.

answer

all outcomes of all alternatives are known

question

If a car buyer knows the inventory dealer price of the same care at different dealerships, he or she is operating under what type of decision making conditions?

answer

certainty

question

A retail clothing store manager who estimates how much to order for the current spring season based on last spring's outcomes is operating under what kind of decision making condition?

answer

Risk

question

______ is a situation in which a decision maker has incomplete information about outcomes and does not have the ability to reasonably estimate outcomes that are not known.

answer

uncertainty

question

Managers in organizations make group decisions ______.

answer

frequently

question

One advantage of group decision making is that it usually provides _______ than individual decision making.

answer

more information

question

Group decisions generally feature ______ acceptance than decisions made by an individual.

answer

greater

question

Group decisions making typically increases the legitimacy of a decision because the decision was made _______.

answer

democratically

question

______ can cause people in a group to fail to express their true opinions.

answer

Pressure to conform

question

Which of the following is used exclusively to generate creative ideas in a group setting?

answer

brainstorming

question

Which of the following is NOT allowed in a brainstorming session?

answer

criticism or dismissal of poor ideas

question

What advantages does video conferencing provide for group decision making?

answer

Savings on travel and time

question

The use of ringisei in Japanese organizations reflects which of the following values in Japanese culture?

answer

Consensus- seeking

question

French management style tends to be _____ in style.

answer

Autocratic

question

When dealing with international organizations, managers must be _______ in order to accommodate the managing styles of different cultures.

answer

as flexible as possible

question

______ helps people find better solutions to problems using innovative problem solving methods.

answer

Creativity

question

Which of the following is NOT a function of planning?

answer

settling disputes between employees

question

In informal planning, goals are usually _____ shared with others in organization.

answer

unwritten, and little is

question

In formal planning, _______.

answer

specific goals covering a period of years are defined

question

Planning gives organizations direction that primarily helps them ______.

answer

Improve team work and coordinate activities

question

Planning gives organizations a way to deal with change that ______.

answer

reduce uncertainty

question

One effect of planning on mangers is that it forces them to ______.

answer

anticipate and consider the effect of change

question

One criticism of formal planning is that it focuses on how to beat the competition rather than how to ______.

answer

Focus on new opportunities

question

Studies of performance in organizations that plan have reached _____ with respect to the benefits of formal planning

answer

generally positive conclusions

question

In studies in which high-quality formal planning did not lead to higher performance, ______ usually the culprit.

answer

unforeseen events or conditions were

question

The first step in the six-step strategic management process is to______.

answer

identify the organizations mission

question

The first three steps of the strategic management process involve _____ strategies.

answer

planning

question

A mission statement includes identification of an organization's ______.

answer

purpose and basic philosphy

question

An external analysis, the second step of the strategic management process, helps identify _____.

answer

a company's opportunities and threats

question

Which term refers to an organizations capital, works, and patents?

answer

resources

question

An organizations capabilities identify ______.

answer

what the organization can do

question

SWOT analysis identifies and analyzes an organizations _______.

answer

Strength, weaknesses, opportunities, and threats

question

SWOT analysis combines ______.

answer

external and internal analyses

question

The three different types of strategies that managers implement are ______.

answer

corporate, competitive, functional

question

A corporate strategy focuses primarily on _______.

answer

an organizations mission

question

A salad dressing company that buys a large olive grove to produce olive oil is practicing which of the following?

answer

backward vertical integration

question

In forward vertical integration a company becomes its own ______, while in backward vertical integration, the company is its own _______.

answer

distributor; supplier

question

Two movie studios combining to form on larger studio is an example of which of the following?

answer

horizontal integration

question

When Google purchased youtube, a company that featured different, but related products, Google was engaging in which of the following?

answer

Diversification

question

A company who goal is to retain its ideal size and market share is employing which kind of strategy?

answer

stability

question

Remedies that all renewal strategies employ include which of the following?

answer

cutting costs

question

A diversified corporation is likely to have_____.

answer

multiple competitive strategies

question

The thing that makes your product special is known as your ______.

answer

competitive advantage

question

A company with differentiation strategy focuses on making its products or services ______.

answer

unique and special

question

A differentiation strategy ______.

answer

can focus on a brand image

question

Most successful companies find that _____ a competitive advantage is almost as difficult as developing a competitive advantage.

answer

sustaining

question

To gain a sustainable competitive advantage, a pharmaceutical company might _____.

answer

secure exclusive rights to produce a drug

question

A company's strategic weapon in any product, service, or other attribute it has that __________.

answer

gives it an edge over its competitors

question

To create a competitive advantage that is sustainable, a company can begin by focusing on quality, then ______

answer

Make incremental improvements to keep quality levels high

question

This term describes an electric shaver company that carefully observes its competitor's production line to look for ways to improve its own manufacturing process.

answer

benchmarking

question

which of the following best defines goals?

answer

Desired outcomes for the future

question

In reality, all organizations have _____.

answer

multiple goals

question

_____ are important because they provide the standards against which all organizational accomplishments are measure.

answer

Goals

question

In traditional goal setting, these individuals sets goals

answer

top managers

question

In traditional goal setting, as they work their way from top management to employees, goals are likely to _____.

answer

become less clear

question

In management by objectives (MBO), goals ______.

answer

are jointly determined by employees and managers

question

In addition to being made by both managers and employees, MBO goals must be ______.

answer

specific and include and explicit time limit

question

strategic plans address ______.

answer

overall organizational goals

question

tactical plans are operational plans that identify ______.

answer

how overall goals are to be achieved

question

standing plans typically can be used _____.

answer

repeatedly

question

Top managers, for the most part, focus on this type of planning.

answer

strategic

question

The more uncertain a situation is, the more ______ plans must be.

answer

Flexible

question

The commitment concept states that plans should ______.

answer

stake out a time period that is neither too long nor too short

question

In the twenty-first century, managers increasingly need to consider their plans as ______.

answer

flexible road maps with destinations that may change

question

Which statement accurately defines work specialization?

answer

individual employees specialize in doing part of an activity rather than the entire activity

question

Functional departmentalization groups jobs by _____.

answer

tasks they perform

question

A soap company that features a bath soap department, a laundry detergent department, and a dish soap department is using which of the following?

answer

product departmentalization

question

State motor vehicle offices usually use this kind of departmentalization.

answer

process

question

The line of authority that extends from the upper levels of management to the lowest levels of the organization is termed the ______.

answer

chain of command

question

______ prevents a single employee from getting conflicting orders from two different superiors.

answer

unity of command

question

_____ is the power that rest on the leader's ability to punish or control.

answer

coercive power

question

A traditional "top down" organization is ______ organization.

answer

a largely centralized

question

In todays decentralized business world, _____ the most important strategic decisions .

answer

top managers still primarily make

question

Today's top managers are moving away from formalization and trying to be this.

answer

More flexible

question

strategy, size, technology, and the degree of uncertainty in the environment together make up what are called ______.

answer

contingency variables

question

What is a strength of a simple structure?

answer

accountability is clear

question

In a team structure, _____.

answer

there is no clear line of managerial authority

question

In a matrix structure, a group member will typically report to ______.

answer

Both a project manager and functional department head

question

In a project structure, when the employees finish a project they ______.

answer

move on to another project

question

Boundaryless organizations try to eliminate _____ within their organization.

answer

horizontal specialization and vertical hierarchy

question

A learning organization develops the capability to _____.

answer

continuously learn, adapt, and change

question

Human resource management is concerned with ______ competent employees.

answer

obtaining, training, motivation, and retaining

question

For the most part, _______ are involved in HR decisions within their own department or unit.

answer

all managers

question

The most important environmental factor in the HRM process is ______.

answer

the legal environment

question

The ____ prohibits discrimination based on race, color, religion, national origin, or sex.

answer

Title VII of the civil rights act

question

The lengthy process by which a job is examined in detail in order to identify the skills, knowledge and behaviors necessary to perform the job is known as a ______.

answer

Job analysis

question

A job description is ______.

answer

a written document used to describe a job to job candidates

question

A job specification is ______.

answer

a list of job qualifications only

question

Recruitment is the process of _____.

answer

locating, identifying, and attracting potential employees

question

Which of the following is an advantage of using private employment agencies for recruiting?

answer

careful screening of applicants

question

Which of the following downsizing methods can "happen on its own" if management suspends hiring practices?

answer

attrition

question

an accept error occurs when an applicant ______.

answer

who is hired performs poorly on the job

question

To use a physical test as a selection device, a company must demonstrate that ______.

answer

physical ability is related to job performance

question

Few people are ever selected for a job without this.

answer

undergoing an interview

question

How effective are behavioral interviews?

answer

eight times as effective as ordinary interviews

question

A realistic job review (RJP) includes _______ a job.

answer

both positive and negative aspects of

question

Most training in U.S. organizations is _____.

answer

on the job training

question

Why do managers often offer counseling to underperforming employees rather than just fire them?

answer

to avoid the cost of replacing the employee

question

Health insurance is an example of which of the following?

answer

employee benefit

question

According to the EEOC, sexual harassment is _____ that creates a hostile environment, interferes with a person's work or diminishes the person's employment opportunities.

answer

any speech or physical conduct of a sexual nature

question

What financial threat does sexual harassment pose to companies?

answer

enormous risk of major lawsuit settlements

question

Change can't be eliminated, so managers must learn to _________ successfully.

answer

manage it

question

Which of the following is an example of a technology change within an organization?

answer

workers using new software

question

Which of the following is an organizational structure change?

answer

changing who reports to whom

question

The patient protection and affordable care act is an example of which of the following forms of environmental change?

answer

government laws and regulations

question

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called _____.

answer

change agents

question

The "calm waters" metaphor envisions an organization as _______.

answer

a large ship on a calm sea

question

The "white-water rapids" metaphor envisions an organization as ______.

answer

a small raft on a raging river

question

The first step in Lewin's three-step description of the change process involves ________.

answer

unfreezing the status quo

question

Which phenomenon in today's business climate has mad the "white-water rapids" metaphor popular?

answer

constant and chaotic change

question

Organization development (OD) helps employees _____.

answer

deal with planned change

question

The primary goal of the OD method called team building is to _______.

answer

increase trust and openness

question

Uncertainty causes people to resist change because it ______.

answer

replaces the known with the unknown

question

Older workers tend to resist change more than younger workers because they ______.

answer

have more invested in the current system

question

Workers seem to reject a simple new manufacturing method that has been shown to increase company sales because they say, " that is not the way we do things around here." these workers are most likely to be resisting change due to which of the following?

answer

habit

question

Workers in a company are complaining about a new employee evaluation system. which kind of resistance to change are they demonstrating?

answer

resistance because of uncertainty

question

A technique that helps employees deal with change that includes them in the decision-making process is _____.

answer

participation

question

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

answer

coercion

question

Stress in the workplace is an adverse reaction that people have in response to _______.

answer

demands, constraints, and opportunities

question

which statement is correct?

answer

stress can be bad or good

question

potential stress can become actual stress when the outcome of an event is uncertain and ________.

answer

important to the individual

question

Stress has ______ symptoms.

answer

psychological, behavioral and physical

question

An employee's blood pressure rise, indicating a(n) ______ symptom of stress.

answer

physical

question

A stressor is defined as ______

answer

a personal or job related factor that causes stress

question

A head football coach who tries to coach every phase of the team-offense, defense, and special teams-rather than delegate authority is likely to suffer from _______.

answer

role overload

question

George constantly strives to excel. He must always get the highest grade in the class and has a sense of urgency about him at all times. George probably has which of the following?

answer

Type A personality

question

Kara is very relaxed, easygoing person who appears to have all the time in the world. she is never too busy to stop and chat for a moment. Kara has which of the following?

answer

Type B personality

question

A key to dealing with stress is to recognize that all stress _______.

answer

cannot be eliminated from an employees life

question

to reduce stress, managers need to make sure that employees ________.

answer

have jobs that match their abilities

question

Stress from an employee's personal life can best be helped by this.

answer

employee assistance programs

question

_______refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

answer

creativity

question

_______Is the process of taking a creative idea and turning it into something useful.

answer

innovation

question

An innovative organization needs to tolerate _______ because creative ideas sometimes seem foolish at first.

answer

the impractical

question

An innovative organization needs to tolerate risk because employees_______ the creative process.

answer

making mistakes is part of

question

_______actively support innovation and every step of the process that leads to innovative ideas

answer

idea champions

question

Many managers in today's business world have restructured work _______.

answer

around teams rather than individuals

question

This kind of work group brings individuals together from different work disciplines with different knowledge and skills.

answer

cross-functional team

question

During a recent meting, a shouting match arose between a design manager and a marketing representative about a marketing plan for a new product. This team seems to be at the _______ stage of group development.

answer

storming

question

Al is given two different "top priorities" from two different managers. Al is experiencing _________.

answer

role conflict

question

Group norms typically are established ______.

answer

informally by the entire group

question

A low-ranking employee having the best parking space in the company parking lot is an example of ______.

answer

status incongruence

question

Small groups appear to perform better when it comes to _____

answer

speed of performing tasks

question

Group cohesiveness is largely a measure of how ______.

answer

much individuals share the group's goals

question

Teams are increasingly popular among successful organizations because they have been found to _____.

answer

outperform individuals in many tasks

question

The main difference between work groups and work teams is that _______.

answer

Work teams have a common goal

question

Teams composed of individuals from the same department or functional area and are involved in efforts to improve work activities are called _______.

answer

problem solving teams

question

Teams composed of individuals who function without a supervisor are called ______.

answer

self-managed work teams

question

The team that meets each week in room 201 has a goal of creating a new cell phone model. The teams consists of an engineer, a designer, a computer software specialist, and a marketing specialist. The team has full authority to make and implement its own decisions. This is likely to be a ______.

answer

cross-functional team

question

A major contextual factor that contributes to making a team effective is ______.

answer

trust

question

When team members complain that they aren't being paid enough, the team has this kind of contextual problem.

answer

performance evaluation and reward system

question

These are the Big Five personality traits that seem to have the greatest influence on team performance.

answer

conscientiousness and openness to experience

question

the "two pizza" rule holds that work teams should _______.

answer

be small enough to fed by two pizzas

question

Team efficacy is a measure of how ______ a team is.

answer

confident

question

A major drawback of using global team is _______

answer

cultural differences

question

A major benefit of global team is ______

answer

idea diversity

question

The direction of an individuals motivation can be channeled to benefit ______.

answer

both individuals and/or organizations

question

Maslow's theory is a hierarchy because ______.

answer

needs are satisfied sequentially

question

Self-actualization most closely corresponds to ______.

answer

be all you can be

question

Theory X assumes that people work hard _____.

answer

only when they are forced

question

According to Herzberg, which kind of characteristics are most closely associated with job dissatisfaction?

answer

Extrinsic things that come from the outside

question

According to Herzberg, which of the following is considered a motivator?

answer

responsibility

question

Which three needs are recognized in McClelland's three-needs theory?

answer

achievement, power, affiliation

question

Successful managers tend to be better at ______.

answer

Helping others achieve goals than achieving their own goals

question

Setting goals definitely seems to ______.

answer

Increase performance and motivation

question

The job characteristics model (JCM) maintains that _____ is critical to motivating workers.

answer

how jobs are designed

question

Autonomy is important in the JCM because it gives the worker ____.

answer

A sense of personal responsibility

question

Equity theory is based primarily on ideas about which of the following?

answer

fairness

question

In equity theory, procedural justice is concerned with which of the following?

answer

determining how fair the system is

question

The first variable in expectancy theory might be summarized by saying _______.

answer

different rewards motivate people in different ways

question

The integrated model for motivation as shown in the chapter reading features the following basic sequence.

answer

effort-performance-rewards-individual goals

question

Expectancy theory and goal-setting theory align well with American workers because American culture places a strong emphasis on ______.

answer

achievement and individualism

question

One factor that seems to motivate workers across all cultures is seeking ______.

answer

interesting work

question

In today's diverse workforce, which factor do managers need to focus on most to maximize motivation?

answer

flexibility

question

_______allow companies to accommodate the needs of workers with nonstandard family situations

answer

Flextime, compressed work weeks, and job sharing

question

Which of the following is thought to best motivate professionals?

answer

Challenging problems and important work

question

_______ can improve employee performance by sharing the financial circumstances of the organization with the employee.

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open-book management

question

Because leading is one of the four basic managerial functions, _____leaders.

answer

all managers should be

question

Leaders are _____.

answer

individual people, while leadership is a process

question

If a trait theory of leadership were true, then all leaders would possess ______.

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the same traits

question

Trait theory helps explain why _______.

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successful leaders are effective

question

Which leadership style tends to centralize authority and make unilateral decisions?

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autocratic style

question

Monica's boss allows her to make any decision she thinks is important on the spot without consulting anyone. Monica's boss has this kind of leadership style.

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Laissez-faire style

question

The behavioral theories of leadership began around this time.

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1940-1960

question

On the managerial grid, a leader who is high in both concern for people and concern for production would rate _______

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9,9

question

The key to the Fiedler contingency model of leadership is to match ______.

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leadership style and situation

question

Fiedler's LPC ratings concluded that leaders were either ______.

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task oriented or relationship oriented

question

your boss has total control over hiring, firing, and promotions in your department. He has ______.

answer

high position power

question

Jobs in a firm are quite informal. Workers are versatile and switch tasks a responsibilities depending on the situation. In Fielder's model, this firm would be said to have________.

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Low task structure

question

In the situational leadership theory (SLT), readiness is defined as _______ to perform a task.

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both the ability and willingness

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A leader who pretty much leaves employees on their own is assuming this SLT role.

answer

delegating

question

The leader participation model contends that leader behavior should ______.

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adjust to the structure of the task involved

question

The most important conclusion from the leader-participation model is that _____.

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a leader must change his or her leadership style depending on the situation

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The path-goal theory sees the job of an effective leader as ______.

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clearing the path between followers and their goals

question

A (n) ______ leader in path-goal theory gives specific guidance in performing tasks

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directive

question

an important trait of a(n) ______leader in path-goal theory is friendliness.

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supportive

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A(n) _______leader in path-goal theory often makes decisions collectively with followers.

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participative

question

Leaders who are looking for exceptionally high performance from subordinates might try this approach.

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achievement oriented

question

Visionary leaders are leaders who guide by _______.

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articulating a vision of the future

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Transformational leaders are leaders who guide by ______.

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Inspiring followers

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Which team is most closely associated with transformational leaders?

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inspiring

question

Visionary leadership differs from charismatic leadership because of its focus on _______.

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a positive image of the future

question

This team leader role requires leaders to try to get the best out of their team.

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Coach

question

When two members of a team are having a personal conflict, the team leader takes on this role.

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Conflict manager

question

A unique problem that virtual leaders face is being understood without a _______ form of communication.

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nonverbal

question

Studies show that the higher the rank a star performer has in an organization, the more he or she relies on ______ for success.

answer

emotional intelligence

question

This is the dimension of trust that includes how honest a leader is.

answer

integrity

Principles of Management Final ch.1-12 – Flashcards

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