Principles of Management Chapter 2 Vocab – Flashcards
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management science and operations research
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use quantitative analysis and applied mathematics to solve problems
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open system
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interacts with environment and transforms resource inputs into outputs
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human relations movement
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suggested that managers using good human relations will achieve productivity
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self fulfilling prophecy
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occurs when a person acts in ways that confirm another's expectations
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high performance organization
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consistently achieves excellence while creating a high quality of work environment
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Hawthorne Effect
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the tendency of persons singled out for special attention to perform as expected
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learning organizations
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continuously changes and improves using the lesson of experience
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knowledge management
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the process of using intellectual capital for competitive advantage
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subsystem
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a smaller component of a larger system
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system
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a collection of interrelated parts working together for a purpose
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Theory y
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assumes people are willing to work, like responsibility, and are self-directed and creative
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human resources approach
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Assumption: People are social and self-actualizing Mayo, McGregor, Maslow, Argyris
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ISO Certification
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indicates conformance with a rigorous set of international quality standards
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continuous improvement
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involves always searching for new ways to improve work quality and performance
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Total quality management
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managing with an organization wide commitment to continuous improvement, product quality, and customer needs
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Bureaucracy
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a rational and efficient form of organization founded on logic, order, and legitimate authority
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motion study
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the science of reducing a task to its bask physical motions
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contingency thinking
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tries to match management practices with situational demands
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theory x
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assumes people dislike work, lack ambition, act irresponsibly, and prefer to be led
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scientific management
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emphasizes careful selection and training of workers and supervisory support
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classical approach
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Assumption: People are rational Fredrick, Fayol, Weber
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