question

Which of the following is an informational role, according to Mintzberg?

answer

Monitor role

question

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.

answer

Leader

question

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

answer

Planning

question

What is the role of the negotiator?

answer

involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

question

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

answer

Top Manager

question

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

answer

effectiveness

question

Which of the following includes the manager identity?

answer

A network builder

question

Which of the following is not one of the conceptual categories of managerial roles Mintzber defined?

answer

Intrapersonal

question

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

answer

Controlling

question

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

answer

Spokesperson

question

Which of the following refers to the amount of resources used to achieve an organisation's goal? - synergy - management - effectiveness - efficiency - performance

answer

Efficiency

question

Using influence to motivate employees describes which of these functions?

answer

Leading

question

Of all management duties, one of the things managers like the least is:

answer

handling paperwork

question

Selecting goals and ways to attain them refers to _____.

answer

planning

question

Research shows that managers enjoy all of the following except:

answer

managing time

question

The _____ role involves resolving conflicts among subordinates between the managers department and other departments.

answer

disturbance handler

question

Which of the following is not a function of management? - plan - performance - lead - organise - control

answer

performance

question

What is the role of the liaison?

answer

The liaison role pertains to the development of information sources both inside and outside the organization.

question

Taylor Brittingham is a general manager. Which of the following best describes her position?

answer

She is responsible for several departments that perform different functions.

question

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

answer

Disseminator Role

question

By definition, an organization is considered _____ because it is made up of two or more people.

answer

a social entity

question

Critical management missteps include:

answer

all of these: - poor communication skills - reactionary behavior - inability to build a team - failure to adapt

question

According to the text, what are the skills used by managers when performing the four functions of management?

answer

Conceptual, human, and technical

question

The degree to which an organization achieves a stated goal refers to: - synergy - human skill - efficiency - conceptual skill - effectiveness

answer

effectiveness

question

_____ are responsible for departments that perform a single task and have employees with similar training skills.

answer

functional managers

question

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

answer

Human

question

For a widget manufacturing company, worker-hours per widget is a measure of:

answer

Organizational efficiency

question

Which of the following is a characteristic of a traditional management approach?

answer

Managers supervise team members' tasks.

question

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

answer

Controlling

question

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.

answer

top

question

Managers, in today's work environment, rely less on _____ and more on _____ leadership.

answer

autocratic; empowering

question

Monitoring activities and making corrections are part of:

answer

Controlling

question

The biggest mistake that many managers make is the failure to: - focus on productivity - communicate effectively - create employee recognition programs - clarify direction - display compassion to employees

answer

communicate effectively

question

A social entity that is goal directed and deliberately structured is referred to as a(n):

answer

organization

question

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

answer

Conceptual

question

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):

answer

first-line manager

question

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.

answer

planning

question

Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. - decision-making process - information system - bottom line - hierarchy - structure

answer

bottom line

question

Which of the following is a function of management?

answer

Planning

question

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

answer

Liaison

question

What is the main concern of first-level managers?

answer

Facilitating individual performance

question

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a:

answer

functional manager

question

The individual identity includes which of the following?

answer

Works relatively independently

question

_____ are most important at the top management level. - conceptual skills - technical skills - human skills - project skills - all of these

answer

Conceptual Skills

question

Which of the following best describes Terrance's position as a project manager?

answer

He is responsible for self-contained division and all the departments within it.

question

_____ is the understanding of and proficiency in the performance of specific tasks.

answer

Technical Skill

question

One of the important ideas in the text's definition of management is:

answer

the management functions of planning, organizing, leading, and controlling.

question

Which of the following best describes Stacey's position as a functional manager?

answer

She supervises employees with similar training and skills.

question

According to Mintzberg, which of these is an interpersonal role?

answer

Liaison

question

A manager's _____ skill is demonstrated in the way a manager relates to other people.

answer

human

question

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n):

answer

project manager

question

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.

answer

informational, interpersonal, decisional

question

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____.

answer

Project Manager

question

Maintaining information links are the activities consistent with the _____ role.

answer

liaison

question

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.

answer

horizontal network

question

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____.

answer

leading

question

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?

answer

figurehead

question

Success in the new workplace depends on the strength and quality of _____.

answer

Collaborative relationships

question

Which of these can best describe organizing?

answer

Assigning responsibility for task accomplishment

question

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

answer

Negotiator

question

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

answer

individual performer

question

Without _____, no company can survive over the long run.

answer

innovation

question

The nature of management is to cope with _____ and far-reaching challenges.

answer

diverse

question

Which of these is the use of influence to motivate employees to achieve organisational goals? - organising - controlling - staffing - planning - leading

answer

leading

question

Which of these managers are in charge of departments such as finance and HR that support line departments?

answer

Staff

question

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

answer

Line

question

Conceptual, human, and technical skills are important to which managerial level? - Top managers - Middle managers - First-line managers - Non managers - All of these

answer

All of these

question

How an organisation goes about accomplishing a plan is a key part of the management function of: - organising - motivating - leading - planning - controlling

answer

organising

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