Practice Quiz Chapter 10

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During a phone interview, limit your answers to less than _____ minutes in length 2 3 4 5
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2
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In what type of résumé should all of the formatting elements be removed? Chronological Sequential Scannable incorrect Functional
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Scannable
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What type of job markets are less obvious and require more initiative by the job seeker? Visible job markets correct Hidden job markets Open job markets Closed job markets
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Hidden Job Markets
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During an interview for a medical coding position that requires AHIMA or AAPC coding certification, which of the following questions may legally be asked of the interviewee? \”To which organizations do you belong?\” \”Are you a certified coder through AHIMA or AAPC?\” \”Do you hold membership in coding organizations?\” \”May I see a list of all the organizations to which you belong?\”
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Do you hold membership in coding organizations
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When preparing the three employment documents, print them on the same color of high-quality paper. Which of the following would be a good choice for the paper color? Pink Purple Orange Beige
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Beige
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What is another name for a traditional job market? Non-traditional Hidden job market Non-visible job market Visible job market
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Visible Job Market
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During an interview, should a person’s attire should reflect what he or she would wear if employed in the position? No Yes If requested Sometimes
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Yes
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Résumés should be _______________, easy to read and/or scan for relevant information, and well written. Lengthy Extensive General Brief
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Brief
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___________ applications are an effective and efficient method of submitting data. Handwritten Completed Online Typed
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Online
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Which of the following would be considered an appropriate reference for an application or résumé? Friends Relatives Clergy Fellow workers
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Fellow workers
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As Cristen composes a cover/application letter, she is unsure of where to mention her résumé. In which paragraph should she place a reference to her enclosed résumé? First Second Third Second and third
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second
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Which of the following salutations should be used for a follow-up thank-you letter? Dear Human Resource Director: To Whom It May Concern: Dear Mrs. Sanders: Dear Allen:
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Dear Mrs. Saunders:
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If the following question were to be asked during an interview, it would be considered _____ to ask: \”What is your opinion of office romances?\” Legal Illegal Allowable, but illegal Authorized
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Illegal
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Which of the following are considered visible job markets? Face-to-face networking Chamber of Commerce Electronic Networks Professional Publications
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Professional publications
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If the following question were to be asked during an interview, it would be considered _____ to ask: \”Do you have any disabilities?\” Authorized Allowable, but illegal Illegal Legal
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Illegal
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_________ history and background checks are commonly performed during the application process. Work Credit Deposit Payment
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Credit
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When filling out a job application you should use ______ and concrete nouns to describe your skills. Action verbs Uncertainty verbs Linking verbs Authoritative verbs
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Action verbs
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You are seeking a job in the medical coding, medical billing, medical receptionist, ward clerk, or admission representative. What type of résumé should you have available? Different résumés tailored to various careers Traditional résumé that has everything listed One résumé that changes just the job you are seeking Conventional résumé that is generic for any industry
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Different resumes tailored to various careers
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The primary goal of a résumé is _______________. Obtain a position Gain an interview Give as much detail about the applicant as possible Analyze the application process
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Gain as much detail about the applicant as possible
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What is considered to be the most important position of the letter? Closing Salutation Paragraph 1 Paragraph 2
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paragraph 1
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An applicant that is prepared to take notes appears to be _______________. Organized Spontaneous Controlling Impulsive
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organized
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Be prepared to address reasons for frequent _______________ in jobs. Variation Modification Adaptation Changes
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changes
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Which paragraph of the thank-you letter should emphasize the applicant’s qualifications? Four Three Two One
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Three
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Which paragraph of the thank-you letter should express gratitude for the interview opportunity? One Two Three Four
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one
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If the following question were to be asked during an interview, it would be considered _____: \”Have you ever been arrested?\” Legal Illegal Allowable, but illegal Authorized
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illegal
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Which of the following is an example of a visible job market? Career fair only Classified ads only Career fairs and classified ads Face-to-face networking
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Career fairs and classified ads
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What is the standard format for cover/application letters? Centered Left-justified Italicized Bolded
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left-justified
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When filling out a job application you should use ______ and concrete nouns to describe your skills. Action verbs Uncertainty verbs Linking verbs Authoritative verbs
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Action Verbs
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Which of the following resources is considered a hidden job market? Professional publications Temporary employment agencies Chamber of commerce Job boards
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Chamber of commerce
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During a phone interview, _______________ the call-waiting feature Enable Disable Allow Authorize
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Disable
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After leaving an interview, you should immediately _______________. Call and thank the employer for the interview Contact the employer via social media Make notes of what happened Send a letter explaining what salary you require
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make notes of what happened
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Which type of résumés organize skills and accomplishments into data groups that directly support the position goal, such as management, patient care, or software implementation? Chronological Sequential Scannable Functional
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Functional
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Which of the following statements is composed using power wording? \”Implemented revenue collection strategies that increased the collection ratio from 22 percent to 62 percent during a nine-month period.\” \”Assisted in increasing the collection ratio from 22 percent to 62 percent.\” \”Increased the collection ratio from 22 percent to 62 percent.\” \”Worked with the office team to increase the collection ratio rate.\”
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Increased the collection ratio from 22 percent to 62 percent
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Which punctuation would you use following the closing of a letter? Comma Period Colon Semi-colon
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comma
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As Holly composes a cover/application letter, she is unsure of where to ask for an interview. In which paragraph should she request an interview? 4 3 2 1
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3
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If, during an interview, the interviewer asks why you were fired from a job, you should Explain that the office was a terrible place to work at. Tell them the manager was too demanding. Not place blame when stating the reason for leaving. Eliminate it from your résumé.
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Not place blame when stating the reason for leaving
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When filling out an employment application, periods of unemployment should be: Left off the application Placed on the application with a short explanation, such as \”attending college\” Placed on the application and left blank Placed on the application and highlighted, so it can be discussed during the interview
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placed on the application with a short explanation, such as \”attending college\”
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If the following question were to be asked during an interview, it would be considered _____ to ask: \”Are you married?\” Allowable, but illegal Authorized Illegal Legal
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illegal
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As a sign of respect and courtesy, you should address interviewers by __________. Their first name The first and last name Mr., Mrs., or Dr. Their job title
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Mr., Mrs., or Dr.
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During a phone interview, ________________________. Enable the call-waiting feature You will need to multitask Speak at a normal pace Do not use a speakerphone
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Do not use a speakerphone
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__________ and objectively evaluating personal and professional skills is the first step in seeking employment. Selling your résumé Listing Speaking appropriately Attending seminars
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listing
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On your résumé, list your education in _______________ chronological order. Primary Uniform Forward Reverse
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reverse
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If the following question were to be asked during an interview, it would be considered _____ to ask: \”What type of training did you receive while in the service?\” Legal Illegal Allowable, but illegal Authorized
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legal
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The purpose of the cover letter is to _______________ the application process. Personalize Inquire about Request information on Identify
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personalize
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Which email address would be appropriate for job applications? [email protected] [email protected] [email protected] [email protected]
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Plan to arrive ____ minutes prior to the interview time. 30 20 10 5
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10
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When an interviewer asks an illegal question, the interviewee has the _______________ to answer or not. Responsibility Obligation Duty Choice
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choice
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Sometimes the wording of the question itself, not the intention, makes it _______________. Legal Illegal Authorized Fraudulent
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illegal
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When asked in the interview process about the salary you require, it is best to ___________. Inflate your salary Answer with \”open\” or \”negotiable\” Tell them that you will not accept anything less than a specific amount Let them tell you what they can afford
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Answer with open or negotiable
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In a résumé, use _______________ or action verbs to showcase skills. Command words Soft words Power words Communication words
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power words
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Illegal interview questions are grouped into __________ categories. 8 9 10 11
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11
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What are the \”3 Ps\” in the interview process? Practice, practice, practice Practice, promote, prepare Promote, promote, promote Prepare, prepare, prepare
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prepare, prepare, prepare
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Why do employers ask applicants to fill out a job application? It is a human resource requirement Information on an application is more complete It is quicker to evaluate a potential candidate State laws require that you must complete an application
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Information on an applicant is more capable
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If you are unsure of how to dress for an interview, it is best to be _______________. Conservative Unconventional Old-fashioned Avant-garde
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conservative
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During a phone interview, _______________ the call-waiting feature. Enable Disable Allow Authorize
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disable
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If the following question were to be asked during an interview, it would be considered _____ to ask: \”Can you travel?\” Legal Illegal Authorized Allowable, but illegal
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legal
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Stating \”references are available upon request\” ________ a best practice for completing an application. Is Is not Can be Is always
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is not
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An applicant that is prepared to take notes appears to be _______________. Organized Spontaneous Controlling Impulsive
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organized
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Which paragraph of the thank-you letter should show enthusiasm and eagerness to join the office team? One Two Three Four
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Three
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The most common résumé style is the _______________ résumé. Chronological Functional Logical Purposeful
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Chronological
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When listing jobs on your résumé, the rule of thumb is to list the _________________. Previous 10 years Previous 5 jobs Entire job history Current and last job only
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Previous 10 years

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