question

If an error is made in a client's record, what is the most appropriate way to handle it? a. Inform your supervisor b. Draw one line through the incorrect information and correct it c. Use White-Out or an erasure to eliminate error

answer

a. Inform your supervisor

question

What is one basic guideline for documenting in case records? a. Be as concise as possible b. Use very descriptive words such as 'always' or 'perfect' c. Maintain a subjective view of the case situation

answer

a. Be as concise as possible

question

What is the benefit of the narrative type of recording format? a. It can be wordy and lengthy b. Allows for greater attention to the client's individuality c. Keeps the focus on the social worker processes

answer

c. Keeps the focus on the social worker processes

question

What is the number one rule for recording/documentation in client records? a. The client comes first b. If it's not written, it wasn't done c. Maintain objectivity

answer

c. Maintain objectivity

question

What type of recording is intended to increase self-awareness and help the learner differentiate among facts, feelings, and impressions? a. Chronological Recording b Narrative Recording c Process Recording

answer

c Process Recording

question

Which of the following describes summary recordings? A They focus on the process the social worker utilizes B They are highly detailed forms of recording c. They are organized by specific topic headings

answer

c. They are organized by specific topic headings

question

Which of the following information is not appropriate to use in a case record? a. Sexist language b. Gossip about a client and frustrations about another professional c. All of these

answer

c. All of these

question

What is the benefit of the recording format called SOAP? a. Provides a standardized format b. The client is individualized c. Provides a comprehensive view of client

answer

a. Provides a standardized format

question

Which of the following should be included in a client's case record? a. Primarily client strengths b. Derogatory labels c. A balanced picture of the client

answer

a. Primarily client strengths

question

Which type of recording format is used most often in agency case records? a. Summary b. Narrative c. SOAP

answer

c. SOAP

question

Why is documentation and writing so important in the social work profession? a. It provides contnuity of services and helps in organizing thinking b. It allows agencies to oversee how well clients are being served c. All of these

answer

c. All of these

question

Why should note taking during an interview be kept to a minimum? a. You break rapport and lose eye contact b. You may pay more attention to the form/paper instead of the client c. All of these

answer

c. All of these

question

All of the following are among the reasons why recording is important in social work except: a. It provides extensive information about the social worker b. It provides a means of educating students and other professionals c. It provides data for research-informed practice

answer

a. It provides extensive information about the social worker

question

Good writing suggestions include all of the following except: a. Use abbreviations as much as possible, as it will take less time to write and less time to read b. Write exactly what you mean and be concise c. Distinguish verified facts and your impression of the facts

answer

a. Use abbreviations as much as possible, as it will take less time to write and less time to read

question

What does the "P" in SOAP stand for? a. Problem b. Plan c. Purpose

answer

b. Plan

question

What does the "S" in SOAP refer to? a. Subjective b. Summary c. Strategy

answer

a. Subjective

question

What is a recording format that records everything that takes place in an interview, including what was said and the worker's impressions and comments. a. Process recording b. Progress notes c. Narrative recording

answer

a. Process recording

question

Which of these recording formats extensively addresses the issues related to the client without many constraints? a. Summary recording b. Narrative recording c. Problem-oriented recording

answer

b. Narrative recording

question

Which of these recording formats describe and assess the client's situation at regular intervals? a. Process recording b. Progress notes c. Narrative recording

answer

b. Progress notes

question

Which of the following is the primary reason sufficient time and careful attention needs to be given to the decisions that are made during the planning and contracting phase of the change process. a. the social worker must protect his or her reputation in the community b. some decisions can have long-term consequences for the client c. the worker's agency must positively portray itself in order to receive funding d. the worker must avoid saying anything that might be upsetting to the client

answer

b. some decisions can have long-term consequences for the client

question

The client and social worker reaching an agreement on the goal of their work together a. is almost always quick and easy b. is almost always difficult and time consuming c. can be fairly easy in some cases and difficult in others d. only rarely is something that needs to be discussed

answer

b. is almost always difficult and time consuming

question

The technique termed a problem search is best described as a. problem-oriented social research b. an effort to reframe a strength into a problem that needs attention c. a worker/client agreement to seriously explore a client's issue d. an effort to encourage a client to acknowledge having a problem

answer

c. a worker/client agreement to seriously explore a client's issue

question

A tool known as a client needs list is most likely to be used in a. psychotherapy with clients who are emotionally needy b. food and nutrition planning c. community organizing d. case management

answer

d. case management

question

Which of the following statements best reflects the characteristics of an objective that might be written into a client's case plan. a. Mr. Jones will get some counseling for his problems b. Mr. Jones will submit a job application c. Mr. Jones will submit two job applications within 4 weeks d. Mr. Jones will learn to behave more appropriately

answer

c. Mr. Jones will submit two job applications within 4 weeks

question

When an objective is especially complex and cannot be written in a single sentence, it will be necessary to attach further statements of a. condition and criteria as clarification b. timelines or timeframes c, monitoring and supervision d. outcome goals

answer

a. condition and criteria as clarification

question

The most important characteristic of properly formulated written contract is that it a. avoids committing a worker or agency to particular actions or tasks b. specifies what both the client and the worker/agency will do c. is not more than 10 words in length d. specifies what the client will do in the next 4 or 5 days

answer

b. specifies what both the client and the worker/agency will do

question

The person with final authority concerning whether to contact a potential informal resource is the a. the client b. the social worker c. a coordinator of informal resources d. the client's case manager

answer

a. the client

question

The family group conferencing approach is a. almost always effective b. inherently culturally sensitive and family-centered c. inherently focused on establishing authority d. most effective when a family member is the coordinator

answer

b. inherently culturally sensitive and family-centered

question

The approach known as family group conferencing was first developed within the field of a. mental health b. corrections c. health care d. child welfare

answer

d. child welfare

question

Prior to meeting with a client a social worker should have a plan for that interview. This plan should be a. detailed b. in writing c. tentative d. approved by a supervisor

answer

c. tentative

question

With which person must the social worker be especially cautious about ever offering advice or suggesting a course of action? a. An educated individual b. A child c. A manipulative individual d. A female client

answer

c. A manipulative individual

question

A behavior that has been leaned through intermittent reinforcement is, in general, a. highly resistant to change b. rather easy to change c. very rare d. fragile

answer

d. fragile

question

The technique most likely to be used to teach a young boy to dress himself is a. cognitive restructuring b. psychoanalysis c psychoeducation d. chaining

answer

d. chaining

question

The technique termed time out is most often used as an alternative to a. physical discipline b. reinforcement c verbal criticism d. fading

answer

a. physical discipline

question

The technique of behavioral rehearsal is most similar to a. a lecture b. a role play c. a board game d. a theater production

answer

b. a role play

question

Behavioral contracting is most similar to a. a psychoeducation session b. the use of punishment c. the use of person-centered therapy d. a token economy

answer

c. the use of person-centered therapy

question

The technique of role reversal would most likely be used in a. a marriage counseling session b. a social action demonstration c. an appraisal of a client's dementia d. an assessment of a client's social functioning

answer

a. a marriage counseling session

question

Which technique would most likely be used by a social worker to prepare a client to deal with a worrisome event or situation? a. Physical exercise b. Prayer c. Visualization d. Research

answer

c. Visualization

question

One's self-esteem is a. inherited b. highly subjective c. mostly rooted in biological d. related to a recessive gene carried by females

answer

b. highly subjective

question

Which is the most accurate statement concerning the use of the technique known as confrontation? a. A client's response to the technique is unpredictable b. It should rarely be used with adults c. It works effectively with young people d. It is usually an effective means of changing a behavior

answer

a. A client's response to the technique is unpredictable

question

The technique of reframing is most closely related to which of the following ideas? a. Translating an opinion into a fact b. Turning a problem into a solution c. Interpreting a fact as an opinion d. Converting a negative interpretation into a positive one

answer

d. Converting a negative interpretation into a positive one

question

Of the following statements, which one describes the most common barrier to making a good decision? a. Not considering one's own feelings and emotions b. Not distinguishing one's own viewpoint from the viewpoints of other people c. Not distinguishing the means from the desired end d. Not considering history and experience with the issue

answer

c. Not distinguishing the means from the desired end

question

A harmful habit is best described as a a. learned and deeply ingrained behavior b. genetic predisposition c. mental disorder d. psychosomatic condition

answer

a. learned and deeply ingrained behavior

question

Which statement most accurately describes a crisis? a. A painful situation b. A hurtful situation c. A time-limited disruption d. An insolvable problem ??????????

answer

c. A time-limited disruption ?????????????

question

The nature of a crisis overlaps to the greatest degree with which of these conditions? a. Bipolar disorder b. Borderline personality disorder c. Reactive depression d. Acute stress disorder

answer

d. Acute stress disorder

question

As used in social work, the term homework assignment refers to a. tasks to be completed by the client before the next school day b. activities to be performed by the client between counseling sessions c. completing the cleaning and maintenance of one's home d. exhibiting a display of character-building in the neighborhood

answer

b. activities to be performed by the client between counseling sessions

question

The fundamental purpose of a feelings list is to help a a. social worker express his or her feelings to a client b. committee chairperson prepare an agenda for a meeting c. committee secretary identify key words to write a report d. client find words to express his or her sentiments

answer

d. client find words to express his or her sentiments

question

17 When your client was unable to obtain from XYZ agency, services for which the client appeared to be eligible, which of the following should be your first action? a. Arrange a meeting with the director of XYZ agency b. Call a press conference and describe this situation to the reporters c. Arrange a meeting with the person who denied services to your client d. Engage in class advocacy in behalf of any others unable to obtain this service ?????

answer

??????? a. Arrange a meeting with the director of XYZ agency

question

Which of the following is the most accurate statement about an empowerment strategy? a. It is applicable in all agencies and practice settings b. It is applicable in work with most clients and in most settings c. It is seldom if ever applicable in work with social work clients d. It is often applicable in work with women, but seldom applicable with men

answer

b. It is applicable in work with most clients and in most settings

question

Which of the following is the most accurately characterizes a social worker's actions when using mediation in the helping process? a. The mediator limits the discussion to one hour b. The mediator makes the final decision after hearing all the evidence c. The mediator operates from a position of power or authority d. The mediator operates as a facilitator of the process

answer

d. The mediator operates as a facilitator of the process

question

In most cases when caregiving is provided to an individual, the caregiver will be a. a spouse or adult child providing care at no cost b. a caregiving aide making minimum wage c. a well-paid professional caregiver d. a longtime friend or neighbor volunteering care

answer

a. a spouse or adult child providing care at no cost

question

Which form of measurement data can most likely be compiled retrospectively from information already in agency records? a. Numerical counts b. Individualized rating scales c. Standardized rating scale d. Homemade evaluation tools

answer

a. Numerical counts

question

A social worker is conducting an intervention with a client in an effort to reduce the frequency of anxiety attacks. The worker and client identify words to describe five different levels of panic the client feels, ranging from no anxiety to debilitating anxiety. The terms identified to describe the various positions on the scale are most accurately called a. scale labels b. anchor points c. anxiety determinants d. panic buttons

answer

b. anchor points

question

The best use(s) for a standardized scale is to a. assess the level of problem the client experiences b. assess and then track changes in the level of problem c. show the client data that will convince him/her of the seriousness of the problem d. provide an evidence-based summary statement for the client's record

answer

b. assess and then track changes in the level of problem

question

As compared to other measurement tools, a Service Plan Outcome Checklist (SPOC) has the unique characteristic of a. securing input from friends and family members b. infusing judgments from other professionals into the conclusions c. representing the perspectives of the clients d. equally weighting the judgments of the clients and social worker

answer

c. representing the perspectives of the clients

question

The goals or outcomes that are typically written into a SPOC are ones that a. are fairly common to clients having the same problems or concerns b. are nominated or suggested by the NASW c. are unique to each client using the SPOC d. are nominated or suggested by the agency's board members

answer

a. are fairly common to clients having the same problems or concerns

question

The social work practice tool that is most effective in breaking activities down into concrete steps to be completed between sessions and then summarizes the results as a percent of accomplishment is a. Service Plan Outcome Checklist (SPOC) b. Task Achievement Scaling (TAS) c. Goal Attainment Scaling (GAS) d. Single-Subject Design (SSD) ?????

answer

b. Task Achievement Scaling (TAS)

question

At an initial counseling session a social worker and client determine that over the next three months they will work together to help the client learn to prepare healthy meals that are within the client's budget, develop better housekeeping skills, and make progress on completing her GED. Which practice measurement tool would be most applicable in this practice situation? a. Service Plan Outcome Checklist (SPOC) b. Task Achievement Scaling (TAS) c. Goal Attainment Scaling (GAS) d. Single-Subject Design (SSD) ???????

answer

b. Task Achievement Scaling (TAS)

question

As a social worker, you collect the following client scores from the weekly administration of the Index of Peer Relations (A phase = 71, 73, 70 and B phase = 69, 62, 56, 47, 33, 27). [Note that a lower score means better peer relations.] From these scores, a social worker could most accurately conclude that a. the intervention successfully caused the client's peer relations to improve b. there was an association between the intervention and improved peer relations c. improved peer relations probably wasn't responsive to this intervention d. the client was probably attempting to manipulate the peer relations scores

answer

b. there was an association between the intervention and improved peer relations

question

If a voluntary client wants to terminate service but the social worker thinks it needs to be continued, the first action the social worker should take is to a. ask the client to reconsider the decision b. indicate that client is making a serious mistake c. review the possible consequences of termination with the client d. explain that it is the client's choice to receive service and end the interview

answer

c. review the possible consequences of termination with the client

question

1. _____ is defined in the text as the linking of client systems to needed resources. a. Brokering b. Case management c. Negotiating d. Facilitating

answer

a. Brokering

question

Which of the following is true regarding brokering: a. Maintaining familiarity with eligibility criteria is the easiest of the tasks for a social work broker b. Most often in generalist social work, a social worker's only role is that of a broker c. Once a resource is identified, the broker connects the client to that resource through a referral d. The role of broker in social work is fairly recent in social work literature

answer

c. Once a resource is identified, the broker connects the client to that resource through a referral

question

All of the following were listed in the text as a valuable source of information on community resources except: a. Community resource directories b. Service organizations and clubs c. Target links d. Telephone books

answer

c. Target links

question

Informal resource systems that include groups or units with which clients are naturally involved are called: a. System lifeline b. Social networks c. Client collaboration d. Target links

answer

b. Social networks

question

All of the following are examples of informal resources except: a. Family b. Friends c. Information and referral services d. Clergy

answer

c. Information and referral services

question

Which of the following is not a principle of case management: a. Individualization of services b. Comprehensiveness of services c. Parsimonious services d. Increasing client dependence

answer

d. Increasing client dependence

question

All of the following are principles of case management except: a. Individualization of services b. Fostering autonomy c. Limited progressiveness d. Continuity of care

answer

c. Limited progressiveness

question

The ______ services principle of case management means that duplication of services will be discouraged and that costs for services will be controlled. a. Parsimonious b. Partialization of c. Prestigious d. Prodigal

answer

a. Parsimonious

question

The ____ strives to help the client function independently by facilitating interpersonal relationships. a. Case manager b. Enabler c. Facilitator d. All of the above

answer

d. All of the above ???

question

The focus of case management is to formulate a client support network that integrates: a. Involvement of social networks b. Involvement of multiple providers c. Client capacities d. All of the above

answer

d. All of the above

question

Which of the following is not a component of case management: a. Evaluation b. Monitoring c. Assessment d. Conflagration

answer

d. Conflagration

question

Several factors are increasing the importance of case management for social workers today, including: a. Increased emphasis on maintaining clients in the most restrictive environment b. Efforts to reduce or contain costs of providing health and other forms of care to clients c. The goal of keeping people out of institutions d. Decreased focus on the medical model of practice

answer

b. Efforts to reduce or contain costs of providing health and other forms of care to clients

question

Case management assessment must concern itself with all of the following except: a. Follow-up b. Client's ability to meet environmental challenges c. Resources of formal support systems d. Caretaking ability of the client's informal support group

answer

a. Follow-up ????????

question

A case manager's service plan includes all of the following dimensions except: a. Formulation of outcome measures b. Identification of time frames c. Prioritization of client needs d. Evaluation of service

answer

d. Evaluation of service

question

Resolving the transportation needs of a wheelchair-bound young man is an example of a(an): a. Impact goal b. Subjective goal c. Service objective d. Resource objective

answer

a. Impact goal

question

Evaluation in case management: a. Has consistently shown that it is cost effective b. Examines whether impact goals have been achieved c. Always occurs during the evaluation phase d. All of the above

answer

a. Has consistently shown that it is cost effective

question

When referring a client to another agency, which of the following should you not consider doing: a. Give an unrealistic impression of what the new resource can do b. Call the client right before his/her appointment with the agency c. Provide a written referral to the new agency d. Brief clients about the procedures used by the new agency

answer

a. Give an unrealistic impression of what the new resource can do

question

. All of the following are self-help groups except: a. Alcoholics Anonymous b. Parents Without Partners c. Equal Employment Opportunity Commission d. National Alliance for the Mentally Ill

answer

c. Equal Employment Opportunity Commission

question

The skill of articulating the client's feelings, in response to tuning in or perceiving the client's indirect communications, prior to the client's direct expression of affect is: a. Containment b. Putting the client's feelings into words c. Process-content connection d. Sharing worker's feelings

answer

b. Putting the client's feelings into words

question

Tuning in to ambivalence helps to: a. produce new stereotypes. b. define client resistance. . c. Answers "produce new stereotypes." and "define client resistance." d. put unhelpful hunches aside.

answer

d. put unhelpful hunches aside.

question

A client states to her worker during their first meeting "My last worker was wonderful, I really liked it when he came by". What would be the best response for the worker? a. "It sounds like you might miss him. What did you like about him?" b. "It sounds like he let you get too close to him". c. "It sounds like you really liked him, I wonder if he really helped you?" d. "It is not appropriate for me to discuss previous workers with you".

answer

a. "It sounds like you might miss him. What did you like about him?"

question

Shulman uses the term "the agency client" to describe: a. macro social work practice. b. clients who have been connected with an agency for a long time and have developed reputations for being "unworkable". c. clients who have been connected with an agency for a long time and have referred other clients for service. d. workers who seek serve from the agency that employs them.

answer

b. clients who have been connected with an agency for a long time and have developed reputations for being "unworkable".

question

Which of the following statement best depicts the working relationship between worker and client? a. The relationship is separate from the work b. The relationship is not separate from the work; rather, it is part of the work. c. The relationship is not separate from the work at the beginning, but becomes separate as the work moves along. d. The relationship is separate from the work until the worker discusses it with the client. ??????

answer

b. The relationship is not separate from the work; rather, it is part of the work. ??????

question

_______ refers to the client's general sense of getting along well with the worker. a. Rapport b. Trust c. Caring d. Tuning in

answer

a. Rapport

question

The skill that explores the meaning of a silence by putting the client's possible feelings into words is: a. Reaching for silences b. Reaching inside of silences c. Reaching to the silence d. Exploring the silences

answer

b. Reaching inside of silences

question

All of the following are specific skills associated with Sessional Ending and Transition Phase except: a. summarizing b. generalizing c. rehearsing d. finding areas of common ground.

answer

d. finding areas of common ground.

question

The skill of ________ is the direct sharing of the worker's facts, ideas, values, and beliefs that relate to the client's immediate task at hand. a. providing relevant data b. pointing out obstacles c. reaching for feedback d. identifying next steps

answer

a. providing relevant data

question

"Doorknob Communication": a. occurs at the start of a session. b. defines the first topic a client wishes to discuss c. signals to the worker that the client is ambivalent about discussing the topic. d. All of these answers.

answer

c. signals to the worker that the client is ambivalent about discussing the topic.

question

Which of the following is true about the importance of silence? a. Silence can represent the emergence of difficult feelings. b. Silence allows the client the client to reflect on the issues discussed. c. Silence is most useful when it is planned. d. Answers 'Silence can represent the emergence of difficult feelings. " and "Silence allows the client the client to reflect on the issues discussed."

answer

a. Silence can represent the emergence of difficult feelings. d. Answers 'Silence can represent the emergence of difficult feelings. " and "Silence allows the client the client to reflect on the issues discussed."

question

Which of the following is NOT true about taboo areas? a. Money is considered a taboo subject. b. Taboos concerning dependency are defined by the norms of our society. c. Discussing taboos during an interview is meant to change the client's attitudes forever. d. Taboos involving the feelings toward authority are the most powerful. taboos.

answer

c. Discussing taboos during an interview is meant to change the client's attitudes forever.

question

______ is exemplified when a worker attempts to alert themselves to the subtle connections between a teenager's need for independence and the parents' desire to see their youngster grow and become independent: a. The first offer. b. Indirect communication. c. Working through an obstacle d. Search for common ground

answer

d. Search for common ground

question

Which court decision defined the obligation of a social worker to warn a third party if information shared by a client indicates that third party may be in danger? a. Monell v. City of New York Department of Social Services b. Jaffee v. Redmond c. Patrick Kennedy v. State of Louisiana d. Tarasoff v. Regents of the University of California

answer

d. Tarasoff v. Regents of the University of California

question

_____ can be defined as the substantive issues or themes that that have been identified as part of the working contract. a. Process and content b. Indirect cues c. Process d. Content

answer

d. Content

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