question

A manager taking corrective actions when the organization experiences unexpected disturbances is performing within the ________ or managerial roles. A. Informational category B. Decisional category C. Interpersonal category

answer

B. Decisional category

question

The ability to persist in the face of adversity is referred to as the _____ dimension of emotional intelligence. A. Self-management B. Self-awareness C. Self-motivation D. Empathy

answer

C. Self-motivation

question

According to Jack Welch, a successful manager will be able to ______, handle inside politics and adversity, make tough decisions courageously, and be a team player with a staff that regularly changes. A. Multi-task B. Implement strategy C. Understand all technical operations D. All of the above

answer

A. Multi-task

question

Which of the following is a characteristic of top managers? A. They focus on the improvement of individual performance B. Is concerned with how a company's products are produced C. Establish organizational goals D. They gather information through the strategic management process E. Both C and D F. Both A and B

answer

E. Both C and D

question

In a divisional structure A. Authority is principally the responsibility of one person B. Groups employees together that perform similar duties C. Groups employees together based upon product, geography, or customers D. Has a subordinate reporting to two supervisors

answer

C. Groups employees together based upon product, geography, or customers

question

A successful manager is able to do all of the following EXCEPT: A. Communicate effectively B. Maintain a relationship with only their external customers C. Adapt to change D. Motivate workers

answer

B. Maintain a relationship with only their external customers

question

Operational managers A. Devise specific goals and action plans to ensure a positive outcome B. Are also known and end-line managers C. Attempt to streamline potential problems in the details of business D. Work to ensure that organizational activities are consistent with the organization's strategic and tactical goals

answer

A. Devise specific goals and action plans to ensure a positive outcome

question

The goal of ______ is to balance the demand for greater profits while remaining environmentally sensitive A. Cross-functional teams B. TRM teams C. Task forces D. Virtual teams

answer

B. TRM teams

question

A Transactional leader A. Inspires followers to achieve organizational goals B. Is charismatic C. Guides followers to achieve goals D. Uses emotional intelligence

answer

C. Guides followers to achieve goals

question

A ______ manager is responsible for oversight of the resources within one specialized department in the organization. A. Operations B. Functional C. Human Resources D. Executive

answer

B. Functional

question

According to Kouzes and Posner, ______ is the most critical dimension of trust. A. Consistency B. Loyalty C. Competence D. Integrity

answer

D. Integrity

question

Which of the following is NOT part of the strategic management process? A. Strategy evaluation B. Strategy implementation C. Strategy development D. Strategy formulation

answer

C. Strategy development

question

_________ is the development of goals, which leads to the development of an overall strategy for achieving those goals. A. Planning B. Organizing C. Leading D. Controlling

answer

A. Planning

question

A _________ answers the question, "What is our reason for being?" A. Vision statement B. Strategic goal C. Strategic plan D. Mission statement

answer

D. Mission statement

question

Types of power include A. Legitimate, coercive, functional B. Referent, expert, divisional C. Structural, legitimate, divisional D. Coercive, reward, referent

answer

D. Coercive, reward, referent

question

An example of external factors effecting an organization include A. Employees B. Owners C. Board of directors D. Suppliers

answer

D. Suppliers

question

In the informational category, managers perform the roles A. Negotiator B. Resource allocator C. Symbolic head of the organizaton D. Leader E. Spokesperson

answer

E. Spokesperson

question

Which of the following is NOT a characteristic of conceptual skills? A. Used to gain understanding what motivates subordinates within the organization B. Used to identify problems develop alternative solutions C. They emphasize a manager's performance expertise D. They are a manager's ability to interact and work well with others

answer

B. Used to identify problems develop alternative solutions

question

Which of the following is true concerning leadership? A. Deals with planning, organizing, and controlling B. Addresses coping with change C. Can be classified as either Transactional or Dynamic D. It dependent upon whether the leader possess that which followers seek E. Both B and D

answer

E. Both B and D

question

_______ feel strongly, one way or the other, about their organization and leaders, and act accordingly. A. Diehards B. Activists C. Participants D. Isolates

answer

B. Activists

question

Which of the following is NOT a style of follower? A. Participants B. Activists C. Isolates D. Pacifists E. Bystanders

answer

D. Pacifists

question

Scientific Management A. Emerged in the 19th century B. Was primarily an American trend C. Focused on human relationships D. Answers A and B

answer

D. Answers A and B

question

The Hawthorne Studies determined that A. The recognition of employees as a select group increased productivity B. Employees will be motivated to embrace the next level of achievement only after meeting the needs of the current level C. Employee encouragement, reinforcement, and training opportunities fostered growth D. None of the above

answer

A. The recognition of employees as a select group increased productivity

question

In the check phase of Deming's quality improvement model A. Involves carrying out the proposed plan B. Reviewing the results of the pilot for successes and failures C. Identification of the issue D. Revising the plan

answer

B. Reviewing the results of the pilot for successes and failures

question

The essence of Deming's quality improvement model is: A. Plan, divide, check, and act B. Predict, do, check, and acquire C. Plan, do, check, and act D. Predict, divide, check, act

answer

C. Plan, do, check, and act

question

Which of the following is NOT a component of forecasting? A. Fixed and variable costs B. Sales projections C. Seasonal variation D. Available resources

answer

D. Available resources

question

Which of the following is NOT a principle of management listed by Henri Fayol? A. Division of work B. Order C. Espirit de corps D. Leadership

answer

D. Leadership

question

In a doctor's office, which of the following is an application of Queuing theory? A. Estimating the average arrival rate of customers B. Determining customer satisfaction or dissatisfaction C. Estimating the cost of the wait time D. All of the above

answer

D. All of the above

question

Which is considered a lower-order need according to Maslow? A. Esteem needs B. Social needs C. Self-actualization needs D. Physiological needs

answer

D. Physiological needs

question

According to Fayol, authority was based on a manager's position in the organization, as well as his or her intelligence, ______, and moral fortitude A. Leadership ability B. Work experience C. Performance D. Efficiency

answer

C. Performance

question

The four levels of Principle-centered leadership are A. Professional, interpersonal, managerial, soceital B. Personal, impersonal, managerial, subordinate C. Personal, interpersonal, managerial, organizational D. Professional, impersonal, executive, and organizational

answer

C. Personal interpersonal, managerial, organizational

question

According to Path-Goal theory, substitutes for leadership include all of the following EXCEPT: A. Government regulations B. Experience of subordinates C. Regularity of tasks performed D. Organizational rules and procedures

answer

A. Government regulations

question

The ability and willingness of a person to take responsibility for direction their own actions in relation to a specific task is known as A. Readiness B. Task behavior C. Relationship behavior D. Accountability

answer

A. Readiness

question

___ define subordinate assignments and provide direction but they rely heavily training and seek to pass their knowledge and skill on to the subordinate. A. Telling leaders B. Charismatic leaders C. Participating leaders D. Selling leaders

answer

D. Selling leaders

question

People-oriented leaders A. Focus on technical aspects of a job B. Is more concerned with efficiency and effectiveness C. View workers as tools to complete work D. Focus on employee satisfaction

answer

D. Focus on employee satisfaction

question

Which of the following is NOT a trait necessarily associated with successful leaders? A. Resilience B. Drive C. Honesty and integrity D. Intelligence

answer

A. Resilience

question

Which of the following characterizes a manager? A. Has a long-range perspective B. Administers C. Asks what and why D. Focuses on people

answer

B. Administers

question

Which type of leadership is most closely related to McGregor's Theory X? A. Transformational B. Democratic C. Autocratic D. Laissez-faire

answer

C. Autocratic

question

____ is the belief than an employee will comply in exchange for rewards controlled by the supervisor. A. Legitimate power B. Expert power C. Reward power D. Coercive power

answer

C. Reward power

question

Which of the following is one of the five concepts that organizations must consider and accept in order to achieve greatness? A. Level 6 Leadership B. Groundhog Concept C. First Who, Then When D. Confront the Brutal Facts

answer

D. Confront the Brutal Facts

question

A common trait of the transformational leader is A. Perseverance B. Charisma C. Reliability D. Efficiency

answer

B. Charisma

question

Which leadership model states that leadership style is affected on task behavior and relationship behavior? A. Hersey-Blanchard Situational Leadership Model B. Fiedler's Contingency Model C. Vroom-Jago leadership-participation model D. None of the above

answer

A. Hersey-Blanchard Situational Leadership Model

question

When does an organization favor the leader-centered methods of decision making? A. When the leader lacks personal expertise B. There is adequate time to make decisions C. Acceptance of and commitment to the decision by subordinates is necessary D. There is little time to make a decision

answer

D. There is little time to make a decision

question

According to the Vroom-Jago Model of decision making, which of the following is NOT a decision-making option? A. Delegation B. Facilitation C. Democratic D. Individual consultation E. Both A and B

answer

C. Democratic

question

According the Path-Goal theory, ___ leadership involves subordinates in the decision-making process where information is freely exchanged between the two. A. Supportive B. Directive C. Participative D. Achievement-oriented

answer

C.Participative

question

The three different aspects of leadership are A. The person, the position, the process B. The plant, the position, and the process C. The person, performance, and the process D. The person, the position, and the product

answer

A. The person, the position, the process

question

Which type of leadership style results in subordinates exhibiting negative attitudes and lower performance because the leader has dissociated themselves from the subordinates? A. Democratic B. Charismatic C. Laissez-faire D. Autocratic

answer

C. Laissez-faire

question

Which of the following is NOT one of the three situation characteristics defined by Fiedler? A. Task structure B. Position power C. Leader-organization relations D. Leader-member relations

answer

C. Leader-organization relations

question

____ power is found inherent to a position. A. Expert power B. Legitimate power C. Coercive power D. Referent power

answer

B. Legitimate power

question

Which of the following characterizes a leader? A. Focuses on systems and structure B. Relies on control C. The classic good soldier D. All of the above E. None of the above

answer

E. None of the above

question

Which of the following is NOT a characteristic of an informal team? A. Team is formed without any direction or involvement from management B. Workload is dispersed among smaller cells of individuals C. They emerge from impromptu relationships among coworkers D. Individuals naturally find commonalities

answer

B. Workload is dispersed among smaller cells of individuals

question

Which of the following is NOT one of the theoretical approaches managers can use to motivate employees? A. Behavioral-based B. Wants-based C. Need-based D. Job-based

answer

B. Wants-based

question

According to John Kotter in his book Leading Change, high performance teams may spend ______ of their time receiving training on technical and interpersonal skills. A. 15% B. 12% C. 30% D. 28%

answer

C. 30%

question

The ___ stage of Tuckman's Team Development process represents a time of change in which close relationships from an interdependence between members of the group. A. Forming B. Performing C. Norming D. Storming

answer

C. Norming

question

Herzberg defined job motivators to include A. Job significance B. Feelings of inadequacy C. Opportunity for organizational growth D. Job responsibilities

answer

D. Job responsibilities

question

The three parts of the motivation equation used in Vroom's Expectancy theory are A. Input, output, performance B. Input, performance, outcomes C. Input, performance, evaluations D. Input, performance, outcomes

answer

B. Input, performance, outcomes

question

What is the correct order of the stages of Team Development listed by Bruce Tuckman? A. Storming, forming, performing, norming, adjourning B. Forming, storming, performing, norming, adjourning C. Norming, performing, storming, forming, adjourning D. Forming, storming, norming, performing, adjourning

answer

D. Forming, storming, norming, performing, adjourning

question

Which of the following is an example of an extrinsic reward? A. Satisfaction of a job well done B. Benefits C. A promotion D. Both B and C E. None of the above

answer

D. Both B and C

question

Which of the following is NOT considered a benefit of a team to an organization? A. Greater individuality B. Increased commitment to organizational mission C. Increased ownership and stewardship D. More flexible response to change

answer

A. Greater individuality

question

_____ is the attractiveness that the reward holds for the subordinate. A. Expectancy B. Instrumentality C. Valence D. Intrinsic rewards

answer

C. Valence

question

According to Maslow, physiological, safety, belonging, and esteem are refereed to as _______. A. Internal B. Deficit C. Intrinsic D. B-needs

answer

B. Deficit

question

A focus of Job-based motivation is allowing the employee to experience A. Job security B. Job benefits C. Job enlargement D. Job complexity

answer

C. Job enlargement

question

_______ theory helps to explain why many workers are not motivated on their jobs. A. Hierarchy of Needs B. ERG C. Expectancy D. 2-Factor

answer

C. Expectancy

question

Skinner's Behavior Modification theory consists of A. Rebuke, punishment, extinction B. Reinforcement, punishment, extermination C. Removal, punishment, expulsion D. Reinforcement, punishment, extinction

answer

D. Reinforcement, punishment, extinction

question

Which of the following is a type of conflict that can be found in the workplace? A. Process conflict B. Resources conflict C. Task conflict D. Both A and C

answer

D. Both A and C

question

Which of the following is an example of non-monetary reward? A. Complements B. Pay for performance C. Cash bonuses D. Letters of recommendation E. Both A and D

answer

E. Both A and D

question

Primary types of teams can include: A. Workgroups, quality groups, cross-functional teams, self-managed teams B. Quality circles, committee/taskforce, workgroups, cross-functional teams C. Cross-divisional teams, quality groups, workgroups, cross-functional teams D. None of the above

answer

B. Quality circles, committee/taskforce, workgroups, cross-functional teams

question

In Vroom's Expectancy Theory, a potential barrier for employees that manager's need to concentrate on would be A. To connect the task to be performed to the likelihood of better results B. Setting goals that have positive benefits when employees teach them C. Making sure that these benefits are of value to the organization D. All of the above

answer

A. To connect the task to be performed to the likelihood of better results

question

Members of a ______ manage the day-to-day operations of process or department. A. Cross-functional team B. Workgroup C. Committee D. Self-managed team

answer

D. Self-managed team

question

Which of the following is NOT a dimension in Hackman and Oldham's Job Design Model? A. Task identity B. Autonomy C. Skill variety D. Task efficiency

answer

D. Task efficiency

question

Which of the following should always be discussed during an effective interview? A. The job applicant's qualifications B. The job applicant's age C. The job applicant's citizenship D. The job applicant's disabilities

answer

A. The job applicant's qualifications

question

Which of the following is NOT an example of valuing diversity in the workplace? A. Creating a workplace that respects differences B. Focusing on group activities and less on individual contributions C. Creating a work environment that maximizes employee potential D. Recognizing individual contributions

answer

B. Focusing on group activities and less on individual contributions

question

_____ tests should be based upon a thorough job analysis and measure an applicant's physical, mechanical, mental or clerical abilities. A. Personality B. Performance C. Comprehension D. Ability

answer

D. Ability

question

During the ________ stage of implementing a human-resource strategy, an organization's HR managers seek to promote a diverse, and high-performing workforce. A. Strategic alignment B. Results-oriented performance culture C. Talent management D. Accountability

answer

B. Results-oriented performance culture

question

All HR managers participate in the following activities EXCEPT A. Training B. Hiring C. Developing D. Financing

answer

D. Financing

question

The third step in the strategic human-resource implementation strategy is A. Accountability B. Strategic Alignment C. Leadership and Knowledge Management D. Talent Management

answer

D. Talent management

question

Studies report that ______ of all resumes contain lies. A. 45% B. 54% C. 44% D. 64%

answer

C. 44%

question

When an electrical engineer gets promoted to engineer manager and then transitions to the director of Human Resources, the employee is consider to have taken a A. Linear career path B. Horizontal career path C. Spiral career path D. Vertical career path

answer

C. Spiral career path

question

Which of the following is an example of an advantage of external recruiting? A. Recruits bring new ideas to the organization B. The applicant is a known entity whose work habits are documented C. Is cheaper than internal recruiting D. Both B and C

answer

A. Recruits bring new ideas to the organization

question

All structured interviews should have questions that A. Are open-ended B. Are focused on abilities C. Are based on job analysis D. Ask "what would you do?"

answer

C. Are based on job analysis

question

A disadvantage of internal recruiting is A. The applicant's true work ethic is unknown B. The recruitment process is more expensive C. The applicant already knows the organization and its policies D. Employees may expect promotions are based on longetivity

answer

D. Employees may expect promotions are based on longetivity

question

On-the-job training might include A. Classroom training with live instructors B. Online videos C. Workbooks D. Serving as an assistant

answer

D. Serving as an assistant

question

_____ is the practice of building a pool of qualified job candidates A. Selection B. Recruitment C. Interviewing D. Orientation

answer

B. Recruitment

question

Which of the following are the types of employee career paths? A. Longitudinal, spiral, steady-state B. Linear, circular, suspended-state C. Vertical, corkscrew, steady-state D. Linear, spiral, steady-state

answer

D. Linear, spiral, steady-state

question

Which of the following is NOT an example of BFOQ? A. Mandatory retirement ages for safety reasons B. A Church pastor being Catholic in a Catholic church C. Female employees employed as a female bathroom attendants D. U.S. Citizenship is required E. A Lutheran Church janitor in a Synagogue

answer

E. A Lutheran Church janitor in a Synagogue

question

All of the following are organizational factors that influence the level of compensation and benefits offered by an organization EXCEPT A. Industry B. Reward structure C. Kind of business D. Size of the company

answer

B. Reward structure

question

Compensation affects an individual A. Physically B. Economically C. Spiritually D. All of the above

answer

B. Economically

question

_____ interview questions focus on hypothetical situations. A. Situational B. Dynamic C. Behavioral D. Development

answer

A. Situational

question

The ____ is responsible for conducting EEOC enforcement litigation under the Title VII of the Civil Rights Act of 1974. A. Supreme Court B. General Counsel C. Executive Branch D. OSHA

answer

B. General Counsel

question

Motorola is created with the development of ______ to improve customer satisfaction, decrease product defects and increase efficiency and effectiveness. A. TQM B. Six Sigma C. House of Quality Matrix D. PLC

answer

B. Six Sigma

question

The goal of the effective supply chain management is to A. Maintain Costs B. Reduce Risk C. Disregard ethical behavior D. None of the above

answer

B. Reduce Risk

question

A manager who assists with the collection of information and analysis would have a A. Yellow Belt B. Green Belt C. Black Belt D. Master Black Belt

answer

B. Green Belt

question

_____ is the lease expensive mode of transportation. A. Shipping B. Air transport C. Trucking D. Railroad

answer

A. Shipping

question

Which of the following is not an example of Muda? A. Overproduction B. Waiting C. Correction D. Service

answer

D. Service

question

Which of the following is NOT a common issue experienced by those who practice operations management? A. Reducing the development and manufacturing time for new goods B. Achieving and sustaining high quality regardless of cost C. Obtaining, training, and keeping qualifies workers and managers D. Working effectively with suppliers at being user-friendly

answer

B. Achieving and sustaining high quality regardless of cost

question

Which of the following is NOT a decision that operations managers would need to make? A. Determining the location of manufacturing plants B. Deciding on project management methods C. Supply chain and inventory oversight D. The hiring and firing of employees

answer

D. The hiring and firing of employees

question

Which of the following is NOT a type of inventory? A. Raw materials B. Work-in-progress C. Finished-goods inventory D. Returned goods

answer

D. Returned goods

question

Four Six Sigma is considered A. World class efficiency B. Statistical perfection C. Relatively efficient D. Not efficient

answer

C. Relatively efficient

question

In the growth phase of the produce life cycle, a product A. Receives customer awareness in an effort to increase purchasing B. Revenue and sales increase C. The product becomes obsolete D. Needs to be differentiated

answer

B. Revenue and sales increase

question

Which of the following is NOT one of the steps in Kotter's change model? A. Formulate corporate culture B. Establish a sense of urgency C. Empower for broad-based action D. Generate short-term wins

answer

A. Formulate corporate culture

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