Operations True/False 2 – Flashcards
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1. The Boeing 787 Dreamliner has content from over a dozen countries in addition to the U.S.
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True
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2. Boeing used international partners in building the Boeing 787 Dreamliner partly to attract demand from its competitor.
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True
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3. Production processes are being dispersed to take advantage of national differences in labor costs.
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True
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4. NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.
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False
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5. One reason for global operations is to gain improvements in the supply chain.
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True
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6. One reason to globalize is to learn to improve operations.
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True
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7. To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize.
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True
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8. A product will always be in the same stage of its product life cycle regardless of the country.
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False
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9. The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.
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True
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10. The World Trade Organization has eliminated unequal protection of intellectual property among nations.
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False
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11. An organization's strategy is its purpose or rationale for an organization's existence.
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False
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12. Operations strategies are implemented in the same way in all types of organizations.
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False
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13. An organization's behavior will be optimized if each of its departments optimizes their behaviors independently.
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False
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14. Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.
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True
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15. An organization's ability to generate unique advantages over competitors is central to a successful strategy implementation.
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True
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16. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.
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False
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17. Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services.
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False
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18. The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.
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True
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19. Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management.
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True
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20. Manufacturing organizations have ten strategic OM decisions, while service organizations have only eight.
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False
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21. Errors made within the location decision area may overwhelm efficiencies in other areas.
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True
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22. The PIMS study indicated that high ROI firms tend to have high product quality.
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True
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23. Among the categories of strategic options, marketing and distribution offer an easier route to sustainable competitive advantage than operations management.
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False
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24. Strategies change because an organization's internal strengths and weaknesses may change.
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True
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25. SWOT analysis identifies those activities that make a difference between having and not having a competitive advantage.
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False
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26. For the greatest chance of success, an organization's operations management strategy must support the company's strategy.
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True
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27. Critical Success Factors are those relatively few activities that make a difference between having and not having a competitive advantage.
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True
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28. A multinational corporation has extensive international business involvements.
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True
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29. The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage.
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False
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30. Firms using the global strategy can be thought of as "world companies."
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False
