Operations Management McGraw Hill Chapter 1 – Flashcards

A supply chain is a global network of organizations and activities involved in: a) Producing, buying, servicing, and disposing of goods and services. b) Designing, transforming, consuming, and disposing of goods and services. c) Financing, producing, and marketing of goods and services. d) Designing, financing, selling, and disposing of goods and services.

Operations managers answer questions of what, how, when, where, and who by defining both the ___________ and _____________ aspects of the operations management system. a) Financing and capacity b) Marketing and delivery c) Structural and infrastructural d) Production and accounting

Structural operations management decisions include: a) Workforce, capacity, and facilities. b) Workforce, production planning, and materials controls. c) Capacity, facilities, and technology. d) Materials controls, supply chain, and value definition.

Physical goods can be differentiated from services in the operations management process by: a) Longer lead times and they can be inventoried. b) More capital intensive and short lead times. c) More labor intensive and longer lead times. d) More expensive and easier to control.

Which of the following functions would NOT have to think about "processes"? a) Logistics management b) Production management c) Supply management Accounting d) All of these have to think about "processes."

Which of the following statements about operations management processes is NOT true? a) Inputs to operations management processes can be materials, people, and/or information. b) Outputs of operations management processes are always tangible goods. c) Operations management processes involve transformation of inputs into valuable outputs. d) Design of operations processes should reflect what customers want.

Growth of the supply chain management perspective in operations management results from the advent of: a) Technology and infrastructure advances. b) Collaborative networks. c) A focus on core capabilities. d) All of these.

During the "mass production" era, operations management focused primarily on: a) Production and design. b) Internal production. c) The global supply chain. d) Sales, production and design.

Operations management is: a) The management of production. b) The management of services. c) The management of processes. d) The management of physicians.

A process is: a) A set of planned steps used to achieve an objective. b) A system of activities that transforms inputs into valuable outputs. c) A system of decisions. d) A combined effort by people who want to get something done.

Which of the following factors is NOT a major change driver that supply chain managers are concerned about? a) Technology changes b) Regulatory changes c) Global political changes d) Supply chain managers are concerned about All of these changes.

Different levels of planning in supply chain operations management include: a) General and detailed planning. b) Strategic, tactical, and operational planning. c) Long-term and short-term planning. d) Logistical, operational, and procurement planning.

Fundamental areas of management in supply chain operations management include: a) Quality, Inventories, and Processes. b) People, Equipment, and Money. c) Markets, Processes, and Sales. d) Lean Systems, Quality, and Flexibility.

Which of the following statements best describes "process thinking"? a) It is a way to manage thought processes to make better decisions. b) It is a way to view business as a system of inter-related activities. c) It is a way to approach work systematically d) It is a way to categorize elements of work activities

Operations management is important because: a) It affects the quality of life of workers and consumers b) It is a major cost for firms that needs to be minimized c) Managers need to continually find ways to automate processes d) It is more important than finance or marketing