operation management chapter 1 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? .
answer
sustainability
question
Which of the following would tend to increase the importance of supply chain management?
answer
increased globalization.
question
The external elements of SWOT analysis are
answer
opportunities and threats
question
In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?
answer
15 chairs/worker/day
question
The responsibilities of the operations manager are:
answer
forecasting, designing, planning, organizing, and controlling.
question
Which of the following is not a key factor of competitiveness ?
answer
size of organization
question
An organization's mission statement serves as the basis for:
answer
organizational goals
question
Which of the following factors would tend to reduce productivity?
answer
more inexperienced workers
question
Two widely used metrics of variation are the __________ and the _________.
answer
mean; standard deviation
question
Which of the following is not a type of operations?
answer
advertising
question
People who work in the field of operations should have skills that include both knowledge and people skills.
answer
True
question
A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.
answer
True
question
The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.
answer
False
question
Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.
answer
True
question
Outsourcing tends to improve quality but at the cost of lowered productivity.
answer
False
question
The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.
answer
True
question
A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.
answer
True
question
Lean production systems incorporate the advantages of both mass production and craft production.
answer
True
question
An example of an operational operations management decision is inventory level management.
answer
True
question
Operations, marketing, and finance function independently of each other in most organizations.
answer
False
