Op & Quality Mgmt Ch 1 – Flashcards
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Operations management
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the business function responsible for planning coordinating and controlling the resources needed to produce products and services for a company
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Role of Operations Mgmt
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Transforms inputs to out puts
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Inputs
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resources such as people, facilities, and processes, material, technology and information
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Outputs
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are finished goods and services
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Three major business functions
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-Finance -Operations -Marketing
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Operations management transformation role
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-to add value -provide an efficient transformation
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Efficiency
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means performing activities well and at the lowest possible cost
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Quasi-manufacturing
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A company with a low customer contact that is capital intensive and large amount of inventory. Ex: Postal Services
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Every business is managed through what three major functions?
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Finance, Marketing and Operations management
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What are companies that have low customer contact and are capital intensive; yet provide a service called:
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Quasi-Manufacturing organizations
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Strategic decisions determine the direction of
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tactical decisions
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Decisions within the OM function must be linked to
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other business functions
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Which of the following is not an input a)services b)managers c)buildings d)technology e)information
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a) services
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Strategic decisions
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Set the direction for the entire company. They are broad in scope and long term in nature. Less frequent.
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Tactical decisions
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Focus on specific day-to-day issues like resource needs, schedules and quantities to produce. More frequent.
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Scientific management
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Is an approach to management that focused on improving output by redesigning jobs and determining acceptable levels of worker output. (promoted by Frederick W.Taylor , Popularized Henry Ford)
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Hawthorne studies
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Are studies responsible for creating the human relations movement, which focused on giving more consideration to workers needs.
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Human relations movement
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Is a philosophy based on the recognition that factors other than money can contribute to worker productivity.
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Job enlargement
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is an approach in which workers are given a larger portion of the total task to do
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Job enrichment
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is an approach in which workers are given a greater role in planning
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Management science
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is a field of study that focuses on the development of quantitative techniques to solve operations problems.
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Just-in-time (JIT)
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is an all inclusive organizational philosophy designed to achieve high volume production through elimination of waste and continuous improvement.
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Total quality management (TQM)
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is a philosophy that seeks to improve quality by eliminating causes of product defects and by making quality the responsibility of everyone in the organization.
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ISO 9000
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is a global set of standards, with many companies requiring their suppliers to meet the standards as a condition for obtaining contracts.
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Re-engineering
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redesigning a company's processes to make them more efficient
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Flexibility
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is an organized strategy in which the company's attempt to offer a greater variety of product choices to its customers
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Mass customization
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is the ability of a firm to highly customize its goods and services at high volumes
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Time-based competition
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is an organizational strategy focusing on efforts to develop new products and deliver them to customers faster than competitors
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Supply chain Management
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Management of the flow of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to customers
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Global marketplace
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is a trend in business focusing on customers , suppliers, and competitors from a global perspective
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Sustainability
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is a trend in business to consciously Reduce waste, Recycle, and Reuse products and parts.
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ISO 14000
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was developed by the international organization for the standardization (ISO) to provide guidelines and a certification program
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Big data analytics
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is applying mathematics and statistics to large volumes of structured and unstructured data to gain unprecedented business insights
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Decisions within the OM function must A: always be at the strategic level. B: restricted to senior management only. C: be linked to the other business functions. D: is always easy to make. E: is always driven by final costs.
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c. be linked to the other business functions.
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Big Data Analytics refers to the A: practice of obtaining goods or services from an outside provider. B: effort taken by businesses to consciously reduce waste, recycle, and reuse products and parts. C: application of mathematics and statistics to large volumes of structured and unstructured data to gain unprecedented business insights. D: philosophy that seeks to improve quality by eliminating causes of product defects and by making quality the responsibility of everyone in an organization. E: use of Internet for conducting business activities, such as communication, business transactions, and data transfer.
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C: application of mathematics and statistics to large volumes of structured and unstructured data to gain unprecedented business insights.
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What are companies that have low customer contact and are capital intensive, yet provide a service, called? A: pseudo-manufacturing organizations B: quasi-manufacturing organizations C: hierarchical manufacturing organizations D: service factories E: servifacturing organizations
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B: quasi-manufacturing organizations
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Which one of the following would NOT generally be considered to be a transformation? A: a haircut B: a train ride C: manufacturing a radio D: waiting to see the doctor E: a surgery
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D: waiting to see the doctor
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Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs? A: finance B: human resources C: marketing D: operations management E: purchasing
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C: marketing
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Operations management personnel perform a variety of functions, including all of the following EXCEPT A: analyzing production problems. B: analyzing potential mergers. C: developing forecasts. D: developing employee schedules. E: monitoring inventory.
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B: analyzing potential mergers.
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ISO 14000 standards provide guidelines for what? A: business ethics B: environmentally responsible actions C: supplier certification D: quality control E: web site development
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B: environmentally responsible actions
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Management science is focused on A: profit margin. B: qualitative systems analysis. C: management promotion metrics. D: quantitative techniques for solving personnel issues. E: quantitative techniques for solving operations problems.
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E: quantitative techniques for solving operations problems.
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Who created "scientific management"? A: James Watt B: Adam Smith C: Eli Whitney D: Frederick W. Taylor E: Henry Ford
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D: Frederick W. Taylor
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Which of the following is NOT primarily performed by the operation management function? A: job design and work measurement B: advertising strategy C: location analysis D: quality management E: facility layout
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B: advertising strategy
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Which business function is responsible for managing cash flow, current assets, and capital investments? A: accounting B: finance C: marketing D: operations management E: purchasing
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B: finance
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Every business is managed through what three major functions? A: accounting, finance, and marketing B: engineering, finance, and operations management C: accounting, purchasing, and human resources D: accounting, engineering, and marketing E: finance, marketing, and operations management
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E: finance, marketing, and operations management
