Question 1

Outsourcing can refer to ____.

Accepted Answer

the rental of software from a service provider   the handling of a company\'s entire IT function

Question 2

Some data files should be hidden totally from view, while others should have ____ so users can view, but not change, the data.

Accepted Answer

read-only properties

Question 3

Which of the following is true of a traditional systems development environment?

Accepted Answer

systems are designed to run on local and wide-area company networks  systems often utilize Internet links and resources

Question 4

Software vendors regularly upgrade software packages by adding improvements and enhancements to create a new version or release.

Accepted Answer

True

Question 5

A ____ measures the time a package takes to process a certain number of transactions.

Accepted Answer

benchmark

Question 6

Some ____ providers concentrate on specific software applications; others offer resources like order processing and customer billing.

Accepted Answer

service

Question 7

Microsoft\'s ____ is one of the major Web-based development environments.

Accepted Answer

.NET

Question 8

____ reduces the customer\'s need for software maintenance, operation, and support.

Accepted Answer

Software as a Service

Question 9

Which of the following is a path that development can follow?

Accepted Answer

construct a legacy system

Question 10

For desktop applications, software license terms and conditions usually can be modified.

Accepted Answer

False

Question 11

A user ____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.

Accepted Answer

application

Question 12

The ____ team must include users, who will participate in the selection process and feel a sense of ownership in the new system.

Accepted Answer

evaluation and selection

Question 13

In addition to configuring software, the IT staff can create a user ____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application.

Accepted Answer

interface

Question 14

Oracle Corporation offers a service called ____, which provides e-business applications on a fixed fee basis.

Accepted Answer

Oracle On Demand

Question 15

In a traditional systems development environment, security issues usually are less complex than with Web-based systems, because the system operates on a private company network, rather than the Internet.

Accepted Answer

True

Question 16

Building an application in a Web-based environment might involve greater risks and benefits, compared to a traditional environment.

Accepted Answer

True

Question 17

A software package that can be used by many different types of organizations is called a vertical application.

Accepted Answer

False

Question 18

When determining outsourcing fees, a ____ has a variable fee based on the number of users or workstations that have access to the application.

Accepted Answer

subscription model

Question 19

A(n) ____ model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.

Accepted Answer

transaction

Question 20

Outsourcing a basic business process is often called ____.

Accepted Answer

BPO

Question 21

If a purchased package will be used without modification, you can begin planning the systems implementation phase upon its purchase.

Accepted Answer

True

Question 22

Many IT ____ offer specialized services that help companies select software packages.

Accepted Answer

consultants

Question 23

Mergers and acquisitions typically have no impact on clients and customers of large, financially healthy firms.

Accepted Answer

False

Question 24

The software that a company\'s IT department makes, builds, and develops is called ____ software.

Accepted Answer

in-house

Question 25

____ promotes a broader vision of Software + Services, which refers to the company\'s strategy for cloud computing -- integrating software applications, platforms, and infrastructure.

Accepted Answer

Microsoft

Question 26

A software ____ is software that is obtained from a vendor or application service provider.

Accepted Answer

package

Question 27

When determining outsourcing fees, a ____ uses a set fee based on a specified level of service and user support.

Accepted Answer

fixed fee model

Question 28

____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public.

Accepted Answer

The TPC

Question 29

Benchmark tests must precisely match the day-to-day situation at your company.

Accepted Answer

False

Question 30

In general, systems development is faster, more flexible, and more user-oriented than in the past.

Accepted Answer

True

Question 31

Companies that use commercial software packages always must increase the number of programmers and systems analysts on the IT staff.

Accepted Answer

False

Question 32

____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet.

Accepted Answer

Software as a Service

Question 33

For large-scale systems, license agreement terms can be negotiated.

Accepted Answer

True

Question 34

Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable, business solution that fits the company\'s long-term business strategy.

Accepted Answer

True

Question 35

When planning a slide presentation to management at the end of the systems analysis phase, systems analysts should keep all of the following suggestions in mind EXCEPT ____.

Accepted Answer

ignore time for discussion and questions and answers

Question 36

Advantages of purchasing a software package over developing software in-house include all of the following EXCEPT ____.

Accepted Answer

satisfaction of unique business requirements

Question 37

By designing a system in-house, companies can develop and train an IT staff that understands the organization\'s business functions and information support needs.

Accepted Answer

True

Question 38

Buyers can customize a software package by ____.

Accepted Answer

all of the above

Question 39

Some industry leaders predict that ____ computing will offer an overall online software and data environment supported by supercomputer technology.

Accepted Answer

cloud

Question 40

____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.

Accepted Answer

Outsourcing

Question 41

The choice between developing versus purchasing software often is called a ____ decision.

Accepted Answer

build or buy

Question 42

Which of the following is true of Web-based development?

Accepted Answer

Web-based systems can run on multiple hardware environments.

Question 43

The decision to develop software in-house will require less participation from the systems analyst than outsourcing or choosing a commercial package.

Accepted Answer

False

Question 44

Web-based software usually requires additional layers, called ____, to communicate with existing software and legacy systems.

Accepted Answer

middleware

Question 45

Some vendors limit their reference lists to satisfied clients, so you can expect mostly positive feedback from those firms.

Accepted Answer

True

Question 46

The primary objective of an evaluation and selection team is to eliminate system alternatives that will not work, rank the system alternatives that will work, and present the viable alternatives to management for a final decision.

Accepted Answer

True

Question 47

Building an application in a ____ environment can offer greater benefits, and sometimes greater risks, compared to a traditional environment.

Accepted Answer

Web-based

Question 48

Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise.

Accepted Answer

True

Question 49

A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) ____.

Accepted Answer

VAR

Question 50

A ____ is a document that describes a company, lists the IT services or products needed, and specifies the features required.

Accepted Answer

request for proposal (RFP)

Question 51

Typically, companies choose in-house software development for all of the following reasons EXCEPT to ____.

Accepted Answer

obtain input from other companies who already have implemented the software

Question 52

Net present value is a percentage rate that compares the total net benefits (the return) received from a project to the total costs (the investment) of the project.

Accepted Answer

False

Question 53

Some firms offer ____, which provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management.

Accepted Answer

IBS

Question 54

The software that a company\'s IT department makes, builds, and develops is called ____ software.

Accepted Answer

in-house

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