question

The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

answer

invoices and payments.

question

Promoting the organizationʹs products or services is a responsibility of the ________ function

answer

sales and marketing

question

Checking for product quality is an activity associated with the ________ function

answer

manufacturing and production

question

Which of the following is a cross-functional business process?

answer

Fulfilling a customer order

question

Employees that assist with paperwork at all levels of the firm are called:

answer

data workers

question

The three principal levels of hierarchies within a business organization are:

answer

senior management, middle management, and operational management.

question

Key forces in a businessʹs immediate environment include:

answer

regulations

question

Engineers and architects are examples of

answer

knowledge workers.

question

Which of the following is an example of a key force in a firmʹs broader, less immediate

answer

economic trends

question

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

answer

transaction-processing system

question

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods

answer

ESS

question

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

answer

management information systems

question

The term ʺmanagement information systemsʺ designates a specific category of information systems serving:

answer

middle management functions

question

These systems are designed to summarize and report on the companyʹs basic operations

answer

Transaction processing systems

question

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

answer

Decision-support systems

question

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

answer

TPS

question

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

answer

Decision-support systems

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

DSS

question

Decision-support systems are also referred to as

answer

business intelligence systems

question

Executive support systems are information systems that support the

answer

long-range planning activities of senior management

question

ESS are specifically designed to serve the ________ level of the organization

answer

senior management

question

Which type of system would you use to determine what trends in your supplierʹs industry will affect your firm the most in five years?

answer

MIS

question

________ systems often deliver information to senior executives through a portal

answer

Executive support

question

A POS system, such as the one selected by Johnnyʹs Lunch in the chapter case study, falls into which category of information system?

answer

TPS

question

These systems are designed to support organization-wide process coordination and integration

answer

Enterprise applications

question

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business

answer

transaction processing system

question

What is the most important benefit of an enterprise application?

answer

Enabling business functions and departments to share information

question

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies

answer

Supply-chain management

question

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention

answer

CPS

question

Which type of information system would an intranet be most easily adapted to?

answer

KMS

question

Which of the following types of system could be used to enable different firms to work collaboratively on a product?

answer

extranet

question

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

answer

Extranet

question

Buying or selling goods over the Internet is called:

answer

e-commerce

question

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

answer

e-business.

question

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clientʹs frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

answer

An extranet with KMS capabilities

question

Interaction jobs are those jobs which

answer

involve knowledge that canʹt be put into an information system.

question

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a clientʹs existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the companyʹs business processes and increase their profit margin?

answer

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

question

In a business environment, the focus of collaboration is to:

answer

accomplish the task at hand.

question

Which of the following statements is NOT true about collaboration in a business setting?

answer

Collaboration may be a short-lived activity, lasting just a few minutes

question

Which of the following tools is NOT one of the most important 15 types of collaboration software tools?

answer

video streaming

question

A wiki is a type of:

answer

Web site designed for collaborative writing and editing.

question

Second Life is an example of a:

answer

virtual world

question

The most widely used collaboration software tool used by very large firms is:

answer

Google Apps.

question

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

answer

time/space matrix

question

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

answer

electronic meeting software

question

The ________ is responsible for ensuring that the company complies with existing data privacy laws.

answer

CPO

question

The principal liaison between the information systems groups and the rest of the organization is a(n):

answer

systems analyst.

question

A ________ is a senior manager who oversees the use of IT in the firm.

answer

CIO

question

Development and support services for a firmʹs business systems are provided by:

answer

Application software services.

question

Policies that determine which information technology will be used, when, and how are provided by:

answer

IT standards services

question

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

answer

New market entrants

question

Which of the following industries has the lowest barrier to entry?

answer

Restaurant

question

A substitute product of most concern for a cable TV distributor is:

answer

satellite TV.

question

Which of the following can force a business and its competitors to compete on price alone?

answer

Transparent marketplace

question

A firm can exercise greater control over its suppliers by having:

answer

more suppliers

question

The four basic strategies a company can employ to deal with competitive forces are:

answer

(1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.

question

Wal-Martʹs continuous replenishment system allows it to:

answer

provide an efficient customer response system

question

Which of the following illustrates the use of information systems to achieve product differentiation?

answer

A PC manufacturerʹs use of information systems in selling build-to-order PCs directly to customers

question

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

answer

AutoNationʹs use of information systems to determine which models and options they are most likely to buy

question

Which of the following illustrates the use of information systems to focus on market niche?

answer

AutoNationʹs use of information systems to determine which models and options they are most likely to buy

question

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

answer

market niche strategy

question

________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

answer

Mass customization

question

An information system can enable a company to focus on a market niche through:

answer

intensive customer data analysis

question

Hilton Hotelsʹ use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

answer

focus on market niche

question

Which industries did the first wave of e-commerce transform?

answer

Air travel, books, music

question

To what competitive force did the printed encyclopedia industry succumb?

answer

Substitute products or services

question

Internet technology

answer

makes it easy for rivals to compete on price alone

question

The Internet raises the bargaining power of customers by:

answer

making information available to everyone.

question

The value chain model

answer

helps a firm identify points at which information technology can most effectively to enhance its competitive position

question

The primary activities of a firm include

answer

inbound logistics, operations, outbound logistics, technology, and service

question

The support activities of a firm include

answer

inbound logistics, technology, outbound logistics, sales and marketing, and service.

question

Benchmarking

answer

compares the efficiency and effectiveness of your business processes against strict standards

question

The most successful solutions or methods for achieving a business objective are called

answer

best processes

question

A firmʹs value chain is linked to the

answer

value chains of its suppliers, distributors, and customers

question

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively

answer

value web

question

How are information systems used at the industry level to achieve strategic advantage?

answer

By building industry-wide, IT-supported consortia and symposia

question

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating

answer

synergies

question

An information system can enhance core competencies by:

answer

encouraging the sharing of knowledge across business units

question

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as

answer

the law of diminishing returns

question

Network economics

answer

applies the law of diminishing returns to communities of users

question

In network economics, the value of a commercial software vendorʹs software products

answer

increases as more people use them.

question

A virtual company

answer

uses the capabilities of other companies without being physically tied to those companies

question

The emergence of the World Wide Web acted as a disruptive technology for

answer

print publishing

question

Globalization allows

answer

businesses to sell their products on a global scale.

question

The greatest impact the Internet has had on globalization is in lowering the costs of:

answer

entry to global-scale operations

question

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

answer

multinational

question

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin

answer

domestic exporter

question

________ systems are those in which each foreign unit designs its own unique information system solutions.

answer

Decentralized

question

________ systems are those in which development occurs at the home base but operations are handed over to autonomous units in foreign locations

answer

Networked

question

________ systems are those in which systems development and operation occur totally at the domestic home base.

answer

Networked

question

________ typically develop a single information system, usually at the home base, and then replicate it around the world

answer

Franchisers

question

Psychological aspects play a significant role in the definition of quality for:

answer

customers only.

question

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

answer

TQM

question

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

answer

Six sigma

question

Which of the following is not a benefit of implementing CAD systems?

answer

Reducing the time spent on benchmarking

question

Streamlining the steps taken to complete a business task more efficiently is called

answer

workflow management

question

Many reengineering projects do not achieve breakthrough gains in performance because

answer

organizational change is difficult to manage

question

Blockbusterʹs move to include online movie rental as a part of its services illustrates the use of information systems for:

answer

new products and services

question

Which competitive force best categorizes the threat Netflix posed to Blockbuster?

answer

Substitute products and services

question

Which of the following is not one of the competitive forces of Porterʹs model

answer

External environment

question

Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called

answer

data management software

question

Software that manages the resources of the computer is called

answer

system software.

question

Software used to apply the computer to a specific task for an end user is called:

answer

application software.

question

Legacy systems are still in use today because:

answer

they are too expensive to redesign.

question

In co-location, a firm:

answer

purchases and owns their Web server but locates the server in the physical facility of a hosting service.

question

What would be a reason for using a workstation rather than a personal computer?

answer

When you need more powerful computational abilities

question

Which of the following types of computer is used for weather forecasting?

answer

Supercomputer

question

Connecting geographically remote computers in a single network to create a ʺvirtual supercomputerʺ is called:

answer

grid computing

question

The use of multiple computers linked by a communications network for processing is called

answer

distributed processing

question

The business case for using grid computing involves all of the following except

answer

centralized maintenance.

question

In a multitiered network

answer

the work of the entire network is balanced over several levels of servers

question

A client computer networked to a server computer, with processing split between the two types of machines, is called a(n):

answer

two-tiered client/server architecture

question

The primary storage technologies are

answer

storage networks, magnetic disks, hard disks, and optical disks

question

Which of the following is a type of optical disk storage?

answer

CD-ROM

question

Which of the following storage technology stores data sequentially?

answer

Magnetic disks

question

A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes:

answer

SAN

question

Which of the following is a device used to collect data directly from the environment for input into a computer system?

answer

Sensor

question

What type of device gathers data and converts them into electronic form for use by the computer?

answer

Input device

question

Which of the following is not a type of output device?

answer

Keyboard

question

The main challenge coming to Microsoftʹs Office software suite will be:

answer

Web-based productivity software such as Google Apps

question

A widget is a(n):

answer

small software program that can be added to Web pages or placed on the desktop

question

Microsoft Word is an example of

answer

word-processing software

question

An example of autonomic computing is

answer

virus protection software that runs and updates itself automatically

question

An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called:

answer

autonomic computing

question

Linux plays a major role in back office operations, with about ________ of the U.S. server market

answer

25 percent

question

Microsoft Excel is an example of:

answer

spreadsheet software

question

Which of the following types of computer would you use to support a computer network?

answer

Server

question

The interactive, multiuser operating system developed by Bell Laboratories in 1969 to be highly supportive of communications and networking is:

answer

Unix.

question

Which is the most recent Windows operating system?

answer

Windows 7

question

In client/server computing, the client is:

answer

the computer that acts as the user point of entry.

question

Which of the following is not one of the most important four programming languages for business?

answer

Java

question

Linux is

answer

an example of open-source software.

question

Languages that enable a user to make requests using conversational commands resembling human speech are called:

answer

natural languages

question

A report generator is a type of:

answer

fourth-generation language

question

Two categories of fourth-generation languages are

answer

graphics language and application software package

question

Which type of software provides more control over text and graphic placement in the layout of a page than word processing software?

answer

Desktop publishing software

question

A software suite

answer

includes full-featured versions of application software bundled as a unit

question

Running a Java program on a computer requires

answer

a Java Virtual Machine to be installed on the computer

question

Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire Web page does not have to be reloaded each time the user requests a change?

answer

Ajax

question

What is the foundation technology for Web services?

answer

XML

question

A set of self-contained services that communicate with each other to create a working software application is called

answer

SOA.

question

ChicagoCrime.org, which combines Google Maps with crime data for the city of Chicago, is an example of:

answer

a mashup

question

Software applications that combine different online software applications are referred to as

answer

mashups.

question

To analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would use a:

answer

total cost of ownership model

question

All of the following place strain on system capacity, except for:

answer

minimized response time for transaction processing.

question

Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down?

answer

Scalability

question

The contracting of custom software development to outside firms is commonly referred to as

answer

outsourcing

question

In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):

answer

SLA

question

Which of the following statements is not true about cloud computing?

answer

It removes the concern about data and systems security for businesses.

question

Purchasing computing power from a central computing service and paying only for the amount of computing power used is commonly referred to as:

answer

utility computing

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