Flashcards and Answers – MIS Chapter 8
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Forward integration
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takes information entered into a given system and sends it automatically to all downstream systems and processes
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Backword integration
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Takes information entered into a given system and sends it automatically to all upstream systems and processes
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enterprise systems
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Provide enterprise wide support and data access for a firm's operations and business processes
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enterprise application integration (EAI)
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connects the plans, methods, and tools aimed at integrating separate enterprise systems
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middleware
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Several different types of software that sit between and provide connectivity for two or more software applications
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Enterprise application integration middleware
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takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors
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legacy system
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an old system that is fast approaching or beyond the end of its useful life within an organization
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data integration
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Integration of data from multiple sources, which provides a unified view of all data
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supply chain management (SCM)
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The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
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effect and efficient supply chain management
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Can enable an organization to have these impacts on Porter's Five Forces Model: Decrease the power of buyers, increase its supplier power, increase buyers' switching costs to reduce the threat of substitute products or services, create entry barriers to reduce the threat of new entrants, increase efficiencies while seeking a competitive advantage through cost leadership
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bullwhip effect
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occurs when distorted product demand information ripples from one partner to the next throughout the supply chain
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supply chain visibility
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The ability to view all areas up and down the supply chain in real time
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supply chain execution software
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ensure supply chain cohesion by automating the different activities of the supply chain
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analytical CRM
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Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers
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operational CRM
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Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers
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cross-selling
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Selling additional products or services to an existing customer
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up-selling
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Increasing the value of the sale
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predictive dialing
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Automatically dials outbound calls and forwards answered calls to an available agent
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ERP system
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Provide organizations with consistency- they allow for the effective controlling and planning of all resources required to plan, source, make, and deliver goods and services.
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primary users of SCM system
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Customers, resellers, partners, suppliers, distributors
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primary users of CRM system
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Sales, marketing, customer service
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primary users of ERP system
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Accounting, finance, logistics, production
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primary business benefits of SCM system
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Market demand, resource and capacity constraints, real-time scheduling
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primary business benefits of CRM system
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Sales forecasts, sales strategies, marketing campaigns
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primary business benefits of ERP system
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Forecasting, planning, purchasing, material management, warehousing, inventory, distribution
