MIS B2 – Flashcards
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what is a business process?
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a standardized set of activities that accomplish a specific task, such as processing a customer's order
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what is a customer facing process?
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result in a product or service that is received by an organization's external customer
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what is a business facing process?
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invisible to the external customer buy essential to the effective management of the business and include goal setting, day to day planning, performance feedback, rewards, and resource allocation
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what is the continuous process improvement model?
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attempts to understand and measure the current process,and make performance improvements accordingly
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which of the following is not one of the three key steps involved in business process improvement?
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monitor the performance of key individuals
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which of the following is not one of the important characteristics of business processes?
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the processes occur only within organizations
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which of the following is one of the important characteristics of business processes?
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the process is cross departmental
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which of the following is a business facing process?
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budgeting
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which of the following is a customer facing process?
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distribution
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what is the analysis and redesign of workflow within and between enterprises?
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business process reengineering
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what attempts to understand and measure the current process, and make performance improvements accordingly?
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continuous process improvement
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what is the activity of creating a detailed flow chart of process map of a work process showing its inputs, tasks, and activities in a structured sequence?
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business process moderling
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what is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?
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business provess model
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business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:
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inputs, tasks and activities in a structured sequence
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a set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose to
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all of the above
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what integrates all of an organization's business process to make individual processes more efficient?
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business process management
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which of the following is not a business process term?
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business process
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what is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?
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business process management tools
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which of the following is not a criterion to determine the important of a process for re-engineering practitioners?
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does the process fall above best in class?
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which of the following represent the managerial approach to re-engineering projects?
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define the scope, analyze, evaluate, plan approve, execute
