question

business process

answer

an ongoing collection of related activities that create a product or service of value to the organization, its business partners, and/or its customers

question

Business Process Comprised of three elements:

answer

-Inputs -Resources -Outputs

question

Cross-Functional Processes

answer

-No single functional area is responsible -Steps executed in a coordinated, collaborative way -Procurement & Fulfillment Cross-functional processes

question

IS's help Execute the Process by:

answer

-Informing employees when it is time to complete a task -Providing required data -Providing a means to complete the task

question

Processes generate data

answer

Dates, times, product numbers, quantities, prices, addresses, names, employee actions -IS's capture & store process data (aka, transaction data) -Capturing & storing data provides immediate, 'real time' feedback

question

IS evaluates information to determine how well a process is being executed at 2 levels

answer

-Process level -Instance level Monitoring identifies problems for process improvement

question

Measures of Excellence in Executing Business Processes

answer

-Customer Satisfaction -Cost Reduction -Cycle and fulfillment time reduction -Quality -Differentiation

question

Business Process Reengineering (BPR)

answer

-A radical redesign of an organization's business processes to increase productivity and profitability -Examines business processes with a "clean slate" approach

question

Business Process Improvement (BPI) (6Sigma)

answer

-An incremental approach to move an organization toward business process centered operations -Focuses on reducing variation in process outputs by identifying the underlying cause of the variation

question

Five basic phases of successful BPI

answer

-Define -Measure -Analyze -Improve -Control

question

BPI

answer

Low risk / low cost Incremental change Bottom-up approach Takes less time Quantifiable results All employees trained in BPI

question

BPR

answer

High risk / high cost Radical redesign Top-down approach Time consuming Impacts can be overwhelming High failure rate

question

Business Process Management (BPM)

answer

-A management system used to support continuous BPI initiatives for core business processes over time -Important components of BPM: Process modeling Web-enabled technologies Business Activity Monitoring (BAM)

question

Business Process Management Suite (BPMS)

answer

An integrated set of applications used for BPM

question

Business Pressures

answer

Market Pressures Technology Pressures Societal/Political/Legal Pressures

question

Market Pressures

answer

Globalization Changing Nature of the Workforce Powerful Customers

question

Technology Pressures

answer

-Technological Innovation ; Obsolescence Rapid development of both New and Substitute Products ; Services -Information Overload Vast stores of data, information, ; knowledge Difficulties in managing data for decision making

question

Societal / Political / Legal Pressures

answer

Social Responsibility Compliance with Government Regulations Protection against Terrorist Attacks Ethical Issues

question

Competitive Strategy

answer

A statement identifying a business's approach to compete, it's goals, and the plans and policies required to attain those goals.

question

Porter's Competitive Forces Model

answer

1. Threat of Entry of New Competitors 2. Bargaining Power of Suppliers 3. Bargaining Power of Customers/Buyers 4. Threat of Substitute Products or Services 5. Rivalry Among Existing Firms within the Industry

question

Strategies for Competitive Advantage

answer

Cost Leadership Differentiation Innovation Operational Effectiveness Customer-Orientation

question

Business - Information Technology Alignment

answer

The tight integration of the IT function with the organization's strategy, mission, and goals.

question

Six Characteristics of Excellent Business-IT Alignment

answer

1. IT viewed as an engine of innovation continually transforming the business and often creating new revenue streams. 2. Organizations view their internal ; external customers and their customer service function as supremely important. 3. Organizations rotate business and IT professionals across departments and job functions. 4. Organizations provide overarching goals that are completely clear to each IT and business 5. Organizations ensure that IT employees understand how the company makes (or loses) money. 6. Organizations create a vibrant and inclusive company culture.

question

Ethics

answer

The principles of right and wrong that individuals use to make choices that guide their behavior.

question

Four Widely Used Standards (ethical framework)

answer

-Utilitarian Approach -Rights Approach -Fairness Approach -Common Good Approach Combine Four Standards to Create a Framework for Ethical Decision Making

question

Five Steps in Ethical Decision Making Framework

answer

1. Recognize an ethical issue 2. Get the facts 3. Evaluate alternative actions 4. Make a Decisions and Test It 5. Act and Reflect on the Outcome of Decisi

question

Fundamental Tenets of Ethics

answer

-Responsibility -Accountability -Liability

question

Is something unethical illegal?

answer

What is Unethical is not necessarily Illegal

question

Four General Categories of Ethical Issues Related to IT:

answer

1. Privacy Issues 2. Accuracy Issues 3. Property Issues 4. Accessibility Issues

question

Privacy

answer

The right to be left alone and to be free of unreasonable personal intrusions.

question

Information Privacy

answer

The right to determine when, and to what extent, information about you can be gathered and/or communicated to others.

question

Court Decisions in Many Countries have followed two rules:

answer

1. The right of privacy is not absolute. Privacy must be balanced against the needs of society. 2. The public's right to know supersedes the individual's right of privacy

question

Data Aggregators

answer

-LexisNexis -ChoicePoint -Acxiom

question

Electronic Surviellance

answer

Is conducted by employers, governments, and other institutions. Examples: Surveillance cameras in airports, subways, banks, and other public venues.

question

Major Concerns about Information You Provide Record Keepers

answer

-Do you know where the records are? -Are the records accurate? -Can you change inaccurate data? -How long will it take to make a change? -Under what circumstances will personal data be released? -How are the data used? -To whom are the data given or sold? -How secure are the data against access by unauthorized people?

question

Platform for Privacy Preferences (P3P)

answer

A protocol that communicates privacy policies between a web site and its visitors

question

An information system collects, processes, stores, analyzes, and disseminates information for a specific purpose using a computer

answer

True

question

Information technology refers to computer-based tools used to support the needs of an organization

answer

True

question

IT is enabling more and more people to communicate, collaborate, and compete, thereby leveling the digital playing field.

answer

True

question

You do not have to work in the IT department to benefit from learning about IT.

answer

True

question

An informed user of IT can enhance his or her organization's competitive position.

answer

True

question

Managing the IS function within an organization is the exclusive responsibility of the IS department

answer

Flase

question

A systems analyst focuses on designing specifications for new technology.

answer

True

question

An auditing manager focuses on the ethical and legal use of information systems.

answer

True

question

End-user computer refers to a group of end users working together to manage their interactions with a computer.

answer

False

question

Information technology and information systems are the same thing.

answer

False

question

In general, informed users tend to get more value from whatever technologies they use.

answer

True

question

A combination of your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores would be considered information

answer

True

question

A university registrar who uses her experience with university admissions along with your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores, would be applying her knowledge in your application process.

answer

True

question

A list of football scores with the names of the teams that played the games would be considered information.

answer

True

question

Information technology deals with the planning, development, management, and use of management information tools to help people perform all the tasks related to information processing and management.

answer

Flase

question

A student's decision to drop one course and add another would be considered a transaction to the university's information system but not to its accounting system.

answer

True

question

An ERP system is an inter-organizational information system.

answer

False

question

An organization's supply chain starts at the supplier and ends at the customer.

answer

True

question

E-commerce systems are a type of inter-organizational information systems.

answer

True

question

An organization's IT platform consists of the IT components and IT services.

answer

False

question

IT personnel use the IT infrastructure to develop information systems.

answer

False

question

Information is data that have been organized to provide value.

answer

True

question

Knowledge is data that have been organized to convey accumulated learning.

answer

False

question

Digital dashboards are special information systems that that support all managers of the organization

answer

True

question

Which of the following is not a benefit of being an informed user of IT?

answer

Working in the IT side of the organization

question

The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the

answer

CIO

question

What does a systems analyst do?

answer

Interfaces between end users and programmers

question

Which of the following statements concerning the management of information resources is not true?

answer

Managing mainframes has become more difficult

question

Which of the following is the correct hierarchy from the lowest level to the highest level?

answer

data, information, knowledge

question

_____ conveys understanding, accumulated learning, and expertise as they apply to a current problem

answer

Knowledge

question

_____ is (are) data that have been organized to have meaning and value to a recipient.

answer

Information

question

The list of all your purchases from Amazon (books bought, price paid, dates) is defined as ___________.

answer

information

question

If Amazon uses a list of all your purchases (books bought, price paid, dates) to recommend other books to you, then it is applying its _____.

answer

knowledge

question

A listing of all courses offered at your university would be considered _____, whereas a listing of all courses required in your major would be considered _____.

answer

data, information

question

You are registering for the next semester at your university. You take into account your major, the courses you need, the prerequisites for each course, the times you take each course, and the professors teaching each section, as well as your work schedule. You are using _____ to select your class schedule.

answer

knowledge

question

A purchase of books in the college bookstore is ___________. The report at the end of the day showing sales totals for the day is ____________.

answer

data, information

question

An organization's information technology architecture:

answer

-provides a guide for current operations. -provides a blueprint for future directions. - integrates the information requirements of the organization and all users. - is analogous to the architecture of a house.

question

An organization's IT components include all of the following except:

answer

procedures

question

A(n) _____________ is a computer program designed to support a specific task or business process.

answer

Database

question

_____ is/are the computer hardware, software, and communications technologies that are used by IT personnel to produce IT services.

answer

A computer-based information system

question

An organization's _____ consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization.

answer

information technology infrastructure

question

IT personnel use _____ to produce _____.

answer

IT components, IT services

question

The IT infrastructure is comprised of _______ and ________.

answer

) IT components, IT services

question

Which of the following statements is false?

answer

Each functional area within an organization has only one application.

question

Enterprise resource planning systems

answer

use a common database for all functional areas.

question

Knowledge workers

answer

advise middle managers

question

Office automation systems

answer

include report generators.

question

___________ include B2B and B2C.

answer

Functional area information systems

question

Which of the following statements is false?

answer

IT decreases the number of promotional opportunities

question

Which of the following statements about the potential impact of IT on non-managerial workers is true?

answer

IT could cause employees to experience a loss of identity.

question

Which of the following statements about your future role as a manager is false?

answer

The size of my team will likely be smaller than teams of today.

question

Which of the following statements about IT's role in society is false?

answer

Robots can handle unfamiliar situations.

question

Business process management includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

answer

True

question

Organizations depend on IT to facilitate their transition to the globalization of their operations.

answer

True

question

The Internet reduces the barriers of entry for new competitors in an established industry.

answer

True

question

The Internet can both reduce and increase the bargaining power of suppliers, depending on the specific circumstances.

answer

True

question

Selecting and adhering to a single competitive strategy is sufficient to counter all of Porter's five forces and be successful in the long term.

answer

Fasle

question

According to McKinsey ; Co, the root cause of companies' inability to align their IT and their business goals is the lack of knowledge and communication.

answer

True

question

All business processes must be owned by one and only one functional area in any organization.

answer

False

question

The goals of the IT overhaul at BP focused primarily on:

answer

Reducing and reorganizing their IT spending.

question

A(n) _____ is a collection of related activities that produce a product or a service of value to an organization.

answer

business process

question

The goals of business process reengineering are to (check all that apply):

answer

-Reduce waste. -Increase customer satisfaction. -Increase productivity. -Optimize operations.

question

In today's business environment, it is rare for a company not to have a significant Web presence. This trend can be attributed primarily to:

answer

Social responsibility. Technological pressures. Government regulations. ---->None of these.

question

The term "digital divide" refers to the gap between:

answer

Both of the following: Individuals who have access to information and communication technologies and those who do not; and the IT staff and the other employees who are not IT savvy.

question

In recent years, companies such as Walmart and Amazon.com have offered streaming videos for rent on their Web sites. This is another example of how new technology has (check all that apply):

answer

Increased the threat of new entrants. - Increased the threat of substitute products. - Increased the supplier's bargaining power. - Decreased the buyer's bargaining power.

question

Business-IT alignment refers to the synchronization of a company's IT operations with its:

answer

Business objectives

question

Shelli runs a small boutique in Tel Aviv. She accepts credit cards and writes the number on her copy of the receipt in case there is a problem later. This practice involves which ethical issue related to IT

answer

Privacy

question

An individual or organization faced with an ethical decision is basically considering whether to break the law

answer

False

question

A code of ethics is a collection of principles that are intended to guide decision making by members of the organization.

answer

True

question

When you interview for a job at a company, it is likely that the company will Google you and search social networking sites for information on you.

answer

True

question

The ____________ ethical standard states that an ethical action is the one that provides the most good or does the least harm.

answer

Utilitarian

question

The ____________ ethical standard states that an ethical action is the one that best protects and respects the moral rights of the affected parties.

answer

Rights

question

Which of the following is not a step in ethical decision making?

answer

Get the facts. Evaluate alternative actions. Make a decision and test it.

question

The right of privacy is absolute.

answer

False

question

Various organizations that promote fair and responsible use of information systems often develop a _____.

answer

Code of ethics

question

The individual's right of privacy supersedes the public's right to know.

answer

False

question

______________ determines who is responsible for the actions taken.

answer

Accountability

question

In general, employees have high legal protection against surveillance by employers.

answer

False

question

Which of the following is not an ethical issue related to IT?

answer

Accountability

question

The opt-out model of informed consent allows a company to collect personal information until the customers specifically requests otherwise.

answer

True

question

Which of the following statements is correct?

answer

Determining and enforcing privacy regulations can be difficult.

question

The Platform for Privacy Preferences automatically communicates privacy policies between a commerce Web site and its visitors.

answer

True

question

The process of profiling

answer

Decreases individual privacy

question

Which of the following statements is not correct?

answer

As with normal first-class mail, employers cannot read employee e-mail.

question

Privacy advocates prefer which model of informed consent

answer

Opt-in

question

The flow of information among countries is called intraborder data flows.

answer

True

question

Data aggregators sell digital dossiers to companies that want to know their customers better. This practice is called ________.

answer

Customer intimacy

question

What is the relationship between advances in information technology and the practice of profiling?

answer

Advances in IT make it easier to profile individuals.

question

The "safe harbor" framework details how the European Union exports data about U.S. citizens.

answer

False

question

______________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems.

answer

Liability

question

_____ issues involve who may obtain information and how much they should pay for this information.

answer

accessibility

question

Porter's _____ help(s) companies identify general strategies, whereas his _____ help(s) to identify specific activities where companies can use the strategies for greatest impact.

answer

competitive forces model, value chain model

question

An information system collects, processes, stores, analyzes, and disseminates information for a specific purpose using a computer.

answer

True

question

You do not have to work in the IT department to benefit from learning about IT.

answer

True

question

Which of the following is not an example of business - IT alignment?

answer

The company views IT as a way to support the business but not as a way to create new revenue

question

When Amazon welcomes you by name back to its Web site on your second visit, it is employing which strategy for competitive advantage?

answer

Customer-Orientation

question

Which strategy for competitive advantage involves improving the manner in which an organization executes its internal business processes?

answer

Customer-Orientation

question

Managing the IS function within an organization is the exclusive responsibility of the IS department.

answer

False

question

Southwest Airlines' low-cost, short-haul strategy is an example of which strategy for competitive advantage?

answer

Differentiation

question

Shelli runs a small boutique in Tel Aviv. She accepts credit cards and writes the number on her copy of the receipt in case there is a problem later. This practice involves which ethical issue related to IT?

answer

Accessibility to information

question

An individual or organization faced with an ethical decision is basically considering whether to break the law.

answer

False

question

A code of ethics is a collection of principles that are intended to guide decision making by members of the organization.

answer

True

question

When you interview for a job at a company, it is likely that the company will Google you and search social networking sites for information on you.

answer

True

question

The ____________ ethical standard states that an ethical action is the one that provides the most good or does the least harm.

answer

Utilitarian

question

The ____________ ethical standard states that an ethical action is the one that best protects and respects the moral rights of the affected parties.

answer

Rights

question

Which of the following is not a step in ethical decision making?

answer

Recognize the ethical issue. Get the facts. Evaluate alternative actions. Make a decision and test it. All of these are steps in ethical decision making

question

The right of privacy is absolute.

answer

False

question

Various organizations that promote fair and responsible use of information systems often develop a _____.

answer

Code of ethics

question

The individual's right of privacy supersedes the public's right to know.

answer

False

question

______________ determines who is responsible for the actions taken.

answer

Accountability

question

In general, employees have high legal protection against surveillance by employers

answer

False

question

Which of the following is not an ethical issue related to IT?

answer

Property (such as intellectual property)

question

The opt-out model of informed consent allows a company to collect personal information until the customers specifically requests otherwise.

answer

True

question

Which of the following statements is correct?

answer

Determining and enforcing privacy regulations can be difficult.

question

The Platform for Privacy Preferences automatically communicates privacy policies between a commerce Web site and its visitors.

answer

True

question

The process of profiling:

answer

Is legal but unethical.

question

Privacy advocates prefer which model of informed consent?

answer

Opt-in

question

The flow of information among countries is called intraborder data flows.

answer

True

question

Data aggregators sell digital dossiers to companies that want to know their customers better. This practice is called ________.

answer

Customer profiling

question

What is the relationship between advances in information technology and the practice of profiling?

answer

Advances in IT make it easier to profile individuals.

question

The "safe harbor" framework details how the European Union exports data about U.S. citizens.

answer

False

question

______________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems.

answer

Liability

question

_____ issues involve who may obtain information and how much they should pay for this information.

answer

Accessibility

question

The Stuxnet Worm: Which of the following statements is true?

answer

The worm targeted large data warehouses

question

The security of each computer on the Internet is independent of the security of all other computers on the Internet

answer

False

question

The computing skills necessary to be a hacker are decreasing.

answer

False

question

Human errors cause more than half of the security-related problems in many organizations.

answer

True

question

Organizations use hot sites, warm sites, and cold sites to insure business continuity. Which of the following statements is not true?

answer

A hot site needs to be located close to the organization's offices

question

In a process called _____, a company allows nothing to run unless it is approved, whereas in a process called _____, the company allows everything to run unless it is not approved.

answer

whitelisting, blacklisting

question

Which of the following statements concerning firewalls is not true?

answer

Firewalls filter messages the same way as anti-malware systems do.

question

Public-key encryption uses two different keys, one public and one private

answer

True

question

Dumpster diving is always illegal because it involves trespassing on private property

answer

False

question

Bob is using public key encryption to send a message to Ted. Bob encrypts the message with Ted's _____ key, and Ted decrypts the message using his _____ key.

answer

Public, Private

question

Trojan horses are software programs that hide in other computer programs and reveal their designed behavior only when they are activated.

answer

True

question

Which of the following is not a characteristic of a strong password

answer

They tend to be short so they are easy to remember

question

In most cases, cookies track your path through Web sites and are therefore invasions of your privacy.

answer

True

question

Passwords and passphrases are examples of:

answer

Something the user knows

question

Supervisory control and data acquisition (SCADA) systems require human data input.

answer

False

question

Cyberterrorism and cyberwarfare can attack supervisory control and data acquisition (SCADA) systems to cause widespread physical damage.

answer

True

question

Voice and signature recognition are examples of:

answer

Something the user does

question

Biometrics are an example of

answer

Something the user is

question

Access controls involve _____ before _____

answer

authentication, authorization

question

_____ controls are concerned with user identification, and they restrict unauthorized individuals from using information resources.

answer

Access

question

A URL that begins with https rather than http indicates that the site transmits using an extra layer of security called transport layer security.

answer

True

question

Which of the following statements concerning the difficulties in protecting information resources is not correct?

answer

Rapid technological changes ensure that controls are effective for years.

question

In _____, the organization purchases insurance as a means to compensate for any loss.

answer

risk transference

question

IT security is the responsibility of everyone in the organization.

answer

True

question

Which of the following is not a strategy for mitigating the risk of threats against information?

answer

Continue operating with no controls and absorb any damages that occur Transfer the risk by purchasing insurance. Implement controls that minimize the impact of the threat Install controls that block the risk. ALL are strategies migrating risk of threats against information.

question

In _____, the organization takes concrete actions against risks.

answer

risk mitigation

question

Risk analysis involves determining whether security programs are working.

answer

False

question

Organizations use authentication to establish privileges to systems operatio

answer

False

question

The area located between two firewalls within an organization is called the demilitarized zone.

answer

True

question

A VPN is a network within the organization.

answer

False

question

A URL that begins with https rather than http indicates that the site transmits using an extra layer of security called session layer security.

answer

False

question

Cyberterrorism is usually carried out by nations.

answer

False

question

_____ is the process in which an organization assesses the value of each asset being protected, estimates the probability that it will be compromised, and compares the probable costs of an attack with the costs of protecting the asset.

answer

Risk analysis

question

When companies attempt to counter _____ by requiring users to accurately select characters in turn from a series of boxes, attackers respond by using _____.

answer

keyloggers, screen scrapers

question

Which of the following is(are) designed to use your computer as a launch pad for sending unsolicited e-mail to other computers?

answer

Spamware

question

The term _____ refers to clandestine software that is installed on your PC through duplicitous channels but is not particularly malicious.

answer

Alien Software

question

A _____ attack uses deception to fraudulently acquire sensitive personal information by masquerading as an official e-mail.

answer

Phishing

question

In its study of various organizations, the Ponemon Institute found that the most common cause of data breaches was:

answer

Employee Negligence

question

Application (or App)

answer

A computer program designed to support a specific task or business process

question

Business Intelligence (BI) Systems

answer

Provide computer-based support for complex, non-routine decisions, primarily for middle managers and knowledge workers

question

Computer-Based Information System (CBIS)

answer

An information system that uses computer technology to perform some or all of its intended tasks

question

Dashboards

answer

A special form of IS that support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports

question

Data Items

answer

An elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning

question

Database

answer

A collection of related files or tables containing data

question

Electronic Commerce (E-Commerce) Systems

answer

A type of inter-organizational information system that enables organizations to conduct transactions, called business-to-business (B2B) electronic commerce, and customers to conduct transactions with businesses, called business-to-consumer (B2C) electronic commerce

question

Enterprise Resource Planning (ERP) Systems

answer

Information systems that correct a lack of communication among the functional area ISs by tightly integrating the functional area ISs via a common database

question

Ergonomics

answer

The science of adapting machines and work environments to people; focuses on creating an environment that is safe, well lit, and comfortable

question

Expert Systems (ES)

answer

Attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain

question

Functional Area Information Systems (FAISs)

answer

ISs that support a particular functional area within the organization

question

Hardware

answer

A device such as a processor, monitor, keyboard, or printer. Together, these devices accept, process, and display data and information

question

Information

answer

Data that have been organized so that they have meaning and value to the recipient

question

Information Systems (IS)

answer

Collects, processes, stores, analyze, and disseminates information for a specific purpose

question

Information Technology (IT)

answer

Relates to any computer-based tool that people use to work with information and support the information and information-processing needs of an organization

question

Information Technology Components

answer

Hardware, software, databases, and networks

question

Information Technology Infrastructure

answer

IT components plus IT services

question

Information Technology Platform

answer

Formed by the IT components of hardware, software, networks (wireline and wireless), and databases

question

Information Technology Services

answer

IT personnel use IT components to perform these IT services: develop information systems, oversee security and risk, and manage data

question

Informed User

answer

A person knowledgeable about information systems and information technology

question

Interorganizational Information Systems (IOSs)

answer

Information systems and connect two or more organizations

question

Knowledge

answer

Data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current problem or activity

question

Knowledge Workers

answer

Professional employees such as financial and marketing analysts, engineers, lawyers, and accountants, who are experts in a particular subject area and create information and knowledge, which they integrate into the business

question

Network

answer

A connecting system (wireline or wireless) that permits different computers to share resources

question

Procedures

answer

The set of instructions for combining hardware, software, database, and network components in order to process information and generate the desires output

question

Software

answer

A program or collection of programs that enable the hardware to process data

question

Supply Chain

answer

The flow of materials, information, money, and services from suppliers of raw materials through factories and warehouses to the end customers

question

Transaction Processing System (TPS)

answer

Supports the monitoring, collection, storage, and processing of data from the organization's basic business transaction, each of which generates data

question

Homo Conexus

answer

most connected generation,"pull" info from the web and "push" ideas back on to it.

question

Managing Information Resources is difficult and complex because

answer

IS has an enormous strategic value to organizations IS's are very expensive to acquire, operate, and maintain Evolution of the MIS function within the organization

question

information technology

answer

refers to any computer based tool that people use to work with information and to support the information and information processing needs of an organization

question

information systems

answer

collects, processes, stores, analyzes, and disseminates information for a specific purpose

question

informed user

answer

a person knowledgeable about information systems and information technology

question

IT career opportunities

answer

programmers, business analyst, and designers, CIO chief information officer, etc.

question

data items

answer

refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey qny specific meaning.

question

information

answer

refers to data that have been organized so that they have specific meaning and value to the recipient.

question

knowledge

answer

consist of data and/or information that have been organized and processed to convey understanding, experience and accumulated learning.

question

computer based information systems

answer

an information system that uses computer technology to perform some or all of its intended tasks

question

information technology components

answer

hardware, software, database, network

question

hardware

answer

consists of devices such as processor, monitor, keyboard, etc. these devices accept, process, and display information. software -program or a collection of programs that enable the hardware to process data.

question

database

answer

a collection of related files or tables containing data

question

network

answer

connecting system that permits different computers to share resources

question

IT platform

answer

IT components such as hardware, software, networks, and databases form this

question

IT infrastructure

answer

IT components plus IT service comprise this

question

IT services

answer

IT personnel use the components to develop information systems, oversee risk, and manage data

question

functional area information systems (FAISs)

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are supporting pillars for the information systems located at the top of the figure called business intelligence systems and dashboards

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(ERP) ENTERPRISE RESOURCE PLANNING systems

answer

are designed to correct the lack of communication among the functional area ISs.

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TPS transaction processing system

answer

supports the monitoring, collection, storage, and processing data from the organization's basic business transactions, each of which generates data

question

inter

answer

organizational information systems-information systems that connect 2 or more organizations

question

Homo conexus

answer

most connected generation "pull" info from the web and "push" ideas back on to it

question

Managing Information Resources is difficult and complex because:

answer

IS has an enormous strategic value to organizations IS's are very expensive to acquire, operate, and maintain Evolution of the MIS function within the organization

question

information technology

answer

refers to any computer based tool that people use to work with information and to support the information and information processing needs of an organization

question

information systems

answer

collects, processes, stores, analyzes, and disseminates information for a specific purpose

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informed user

answer

a person knowledgeable about information systems and information technology

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IT career opportunities

answer

programmers, business analyst, and designers, CIO chief information officer, etc.

question

data items

answer

refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey qny specific meaning.

question

information

answer

refers to data that have been organized so that they have specific meaning and value to the recipient.

question

knowledge

answer

consist of data and/or information that have been organized and processed to convey understanding, experience and accumulated learning.

question

computer based information systems

answer

an information system that uses computer technology to perform some or all of its intended tasks

question

information technology components

answer

hardware, software, database, network

question

hardware

answer

consists of devices such as processor, monitor, keyboard, etc. these devices accept, process, and display information.

question

software

answer

program or a collection of programs that enable the hardware to process data.

question

database

answer

a collection of related files or tables containing data

question

network

answer

connecting system that permits different computers to share resources

question

IT platform

answer

IT components such as hardware, software, networks, and databases form this

question

IT infrastructure

answer

IT components plus IT service comprise this

question

IT services

answer

IT personnel use the components to develop information systems, oversee risk, and manage data

question

functional area information systems (FAISs)

answer

are supporting pillars for the information systems located at the top of the figure called business intelligence systems and dashboards

question

(ERP) ENTERPRISE RESOURCE PLANNING systems

answer

are designed to correct the lack of communication among the functional area ISs.

question

TPS transaction processing system

answer

supports the monitoring, collection, storage, and processing data from the organization's basic business transactions, each of which generates data

question

inter-organizational information systems

answer

information systems that connect 2 or more organizations

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