Question 1

____ is defined as getting work done through others.

Accepted Answer

management

Question 2

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers\' specifications. She was not instructed on how to run machines or in any other technical area because Her was a job in:

Accepted Answer

management

Question 3

A manager striving to improve organizational ____ is accomplishing tasks that help achieve organizational objectives.

Accepted Answer

Effectiveness is accomplishing tasks that help fulfill organizational objectives.

Question 4

Coca-Cola and PepsiCo spent a total of $75 million to launch two sodas, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably:

Accepted Answer

inefficient

Question 5

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

Accepted Answer

efficiency

Question 6

____ is the accomplishment of tasks that help fulfill organizational objectives.

Accepted Answer

Effectiveness is the accomplishment of tasks that help fulfill organizational objectives.

Question 7

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Creating this program was primarily the function of which management function? Which management function was used to create this program?

Accepted Answer

Planning

Question 8

NestlÃ© was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. NestlÃ© adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

Accepted Answer

planning

Question 9

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

Accepted Answer

planning

Question 10

After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them?

Accepted Answer

planning

Question 11

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.

Accepted Answer

controlling

Question 12

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

Accepted Answer

organizing

Question 13

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

Accepted Answer

leading

Question 14

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as \"little pillows from heaven\" was considered controversial. The management function of ____ was used when the warnings were mailed to subscribers.

Accepted Answer

controlling

Question 15

Hormel Foods had to recall 104,000 pounds of Stagg canned chiliâlabeled \"hearty beef with a kick of green chilies\"âafter the kick turned out to come instead from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

Accepted Answer

controlling

Question 16

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

Accepted Answer

Leading

Question 17

Jane is in charge of her Rotary Club\'s annual fund-raising auction. She will decide who will ask local businesses for prizes, and she will determine the site, and she will decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of:

Accepted Answer

Organizing

Question 18

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

Accepted Answer

Leading

Question 19

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

Accepted Answer

top manager

Question 20

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas The new brands grabbed a combined market share of less than 1 percent. Coke\'s and PepsiCo\'s ____ would be responsible for determining that the product should be deleted from each of their product lines.

Accepted Answer

top management

Question 21

Which of the following typically is NOT performed by top managers?

Accepted Answer

setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives

Question 22

A top manager for a management consulting firm would:

Accepted Answer

establish a positive organizational culture that encourages employees to be passionate about their clients

Question 23

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

Accepted Answer

first-line managers

Question 24

____ are responsible for creating a positive organizational culture through language and action.

Accepted Answer

Top managers

Question 25

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. \"It was a good mix of fun and learning,\" said Robin Coffey, marketing manager. Coffey is an example of a:

Accepted Answer

middle-level manager

Question 26

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

Accepted Answer

middle-level manager

Question 27

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

Accepted Answer

middle managers

Question 28

Middle managers typically:

Accepted Answer

plan and allocate resources  coordinate and link groups and departments  implement changes and strategies generated by top managers  monitor the activities of first-line managers who report to them

Question 29

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.

Accepted Answer

middle managers

Question 30

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

Accepted Answer

middle managers

Question 31

First-line managers will most likely have to:

Accepted Answer

encourage, monitor, and reward the performances of their employees

Question 32

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company\'s products or services are categorized as:

Accepted Answer

first-line managers

Question 33

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

Accepted Answer

first-line manager

Question 34

A first-line manager for a large electric generator manufacturer would:

Accepted Answer

manage the performance of employees who actually build the generators

Question 35

A ____ for a McDonald\'s fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.

Accepted Answer

first-line manager

Question 36

Middle managers will most likely have to:

Accepted Answer

implement the changes generated by top managers

Question 37

The CEO of Camper brand shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:

Accepted Answer

managing external and internal team relationships

Question 38

Team leaders typically:

Accepted Answer

manage external and internal relationships

Question 39

Team leaders typically_______

Accepted Answer

manage internal and external relationships

Question 40

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

Accepted Answer

interpersonal roles, informational roles, and decisional roles

Question 41

Which of the following is an example of an interpersonal role?

Accepted Answer

figurehead

Question 42

The marketing manager of Interstate Bakeries was asked to meet with the organization\'s research and development department(s) to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:

Accepted Answer

liaison

Question 43

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

Accepted Answer

He performed ceremonial duties like greeting company visitors.

Question 44

At the death of her husband, Miriam McAllister became the CEO of a company that is the world\'s leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

Accepted Answer

figurehead

Question 45

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of his time:

Accepted Answer

motivating and encouraging its employees to meet their organizational objectives

Question 46

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:

Accepted Answer

spokesperson

Question 47

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, \"Sustained growth is essential. Sustaining growth is a challenge for virtually every company.\" Koerber is the CEO of Metro Group, Germany\'s largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume?

Accepted Answer

spokesperson

Question 48

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commitment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, \"The essence of being a leader is to make sure the organization knows itself.\" Then she volunteered to conduct the environmental scanning and share what she learned with the others. What informational roles is she assuming?

Accepted Answer

monitor and disseminator

Question 49

At the death of her husband, Miriam McAllister became the CEO of a company that is the world\'s leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n):

Accepted Answer

Entrepreneur

Question 50

In the decisional role of ____, managers adapt themselves, their subordinates, and their units to incremental change.

Accepted Answer

entrepreneur

Question 51

Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media?

Accepted Answer

spokesperson

Question 52

Connie O\'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women\'s magazines. Which informational role does O\'Day perform?

Accepted Answer

monitor

Question 53

The informational role managers\' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

Accepted Answer

disseminator

Question 54

In Great Britain, NestlÃ© introduced a candy bar called Yorkie with the slogan \"It\'s not for girls!\" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

Accepted Answer

disturbance handlers

Question 55

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

Accepted Answer

negotiator

Question 56

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

Accepted Answer

technical skill

Question 57

Which type of skills tends to be most important to the success of lower-level managers?

Accepted Answer

technical skills

Question 58

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

Accepted Answer

motivation to manage

Question 59

What type of skills tends to be equally important at all levels of management?

Accepted Answer

human skills

Question 60

The ability to perform ____ increases in its importance to success as managers\' rise through the managerial ranks.

Accepted Answer

conceptual skills

Question 61

Which skills increase in their importance to success as managers\' rise through the managerial ranks?

Accepted Answer

conceptual skills and the motivation to manage

Question 62

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies?

Accepted Answer

Arrivers are sensitive to the feelings of others.

Question 63

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes a significant fact learned from these studies? Question 2

Accepted Answer

Derailers are insensitive.

Question 64

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

Accepted Answer

is a derailer

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