question

Susan is a manager who oversees the work of large departments or divisions consisting of several smaller teams at XYZ, Inc. Susan would be considered a

answer

middle manager

question

Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a

answer

first-line manager

question

The primary responsibility of the board of directors is to

answer

oversee the affairs of the organization

question

The requirement to show performance results to a supervisor is

answer

accountability

question

Which of the following management issues is most associated with the concept of "quality of work life" or QWL?

answer

job satisfaction

question

The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups is known as

answer

leading

question

When Julie is focused on measuring performance and correcting as necessary, she is focusing on which of these managerial functions?

answer

control

question

When Jose acts as a resource allocator or negotiator for his organization, he is acting in a(n)

answer

decisional role

question

Which of the following set of skills is most important at lower organizational levels?

answer

technical

question

The worldwide interdependence of resource flows, product markets, and business competition is called

answer

globalization

question

The oversight of corporate management by the board of directors is called

answer

corporate governance

question

As president of Paper Products, Inc., Jim wants his manufacturing manager to clearly define the steps in the process, train the workers to efficiently do their jobs, and financially reward them on the basis of performance. Jim is practicing

answer

scientific management

question

Two key elements of Weber's bureaucracy were fairness and

answer

efficiency

question

Millennials are individuals born between what years?

answer

1982-1996

question

One of the surprise findings in the Hawthorne studies was that

answer

productivity was influenced by group behavior

question

The term "Hawthorne Effect" was used to explain some of the important findings of the Hawthorne studies. What does the term mean?

answer

People given special attention tend to preform as expected

question

What theory assumes people are willing to work, accept responsibility, and are self-directed?

answer

Y

question

According to Chris Argyris, high absenteeism and poor morale in an organization is likely due to

answer

a mismatch between management practices and the adult nature of their workforce

question

Which of these explains the study of how organizations produce goods and services?

answer

operations management

question

Which of these transforms resource inputs from the environment into product outputs?

answer

Open system

question

Modern management thinking would suggest that

answer

the best answer to what works "depends" on the situation

question

Matching management practices with different situations is called

answer

contingency thinking

question

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called

answer

total quality management

question

It involves always searching for new ways to improve work quality and performance

answer

continuous improvement

question

According to Maslow's progression principle

answer

a need at any level becomes activated only after the next-lower-level need is satisfied

question

Weber's bureaucracy includes all, but which of these?

answer

employees' personal needs

question

In typical business, vice president of marketing would be an example of a middle manager T or F

answer

true

question

Interestingly, the levels of work and responsibility remain fairly constant in management, regardless of position in the organization T or F

answer

false

question

In the traditional organization, accountability flows downward T or F

answer

false

question

Research finds that today, the "best" managers are order-givers, who focus mainly on giving clear directions T or F

answer

false

question

The upside-down pyramid view puts workers at the top of the organization T or F

answer

false

question

While there are four functions of management, only the top managers are involved in the planning function T or F

answer

false

question

It is in the organizing function that people are inspired and commitments are built to achieve that goals set in the planning function T or F

answer

false

question

To be effective, the management functions are always performed one at a time and step-by-step T or F

answer

false

question

Since much of what a manager needs to get done is beyond their capabilities alone, effective networking can often mean the difference between and failure T or F

answer

true

question

The two primary areas of skill in emotional intelligence are connection with self and connection with others T or F

answer

true

question

The most formidable aspect of scientific management is that it emphasizes creativity and risk taking T or F

answer

false

question

Follett argued that organizations are like communities, where managers and employees should work together without a spirit of domination T or F

answer

true

question

The Hawthorne studies established a clear link between working conditions and worker performance T or F

answer

false

question

Having a Theory X view of employees can actually encourage Theory X behaviors in your employees T or F

answer

true

question

Another way to look at the work by Chris Agyris is that undesirable employee behaviors may be as much a reflection of a poor management system as it is a matter of poor employees T or F

answer

true

question

Organizational learning is a never ending process of continuous improvement T or F

answer

true

question

The only goal of scientific management was to increase worker efficiency for the benefit of the company T or F

answer

false

question

Follett would say that the successful 21st-century executive must be an inspiring leader who attracts talented people and motivates them in a setting where everyone can do his or her best work T or F

answer

true

question

Which of these describes personal beliefs such as honesty, caring, and integrity?

answer

values

question

Susan is a business unit manager at Garden Tools, Inc. She has inadvertently come across a competitor's business plan. Susan's first thought is to keep it and use it against the competitor. However, she returns it without looking at it because she feels that long term is it not in her best interest. Susan can be described as having which of these views of moral reasoning?

answer

individualism

question

The belief that ethical behavior treats all people impartially and fairly is called the

answer

justice view

question

Pet Products, Inc. has been hit hard by the latest recession. The president has ordered a 10% reduction in the workforce across the board. This decision might be justified as ethical using the_____ approach to moral reasoning?

answer

utilitarian

question

Lewis is a department manager. Some of those who report to him are his after work buddies, Because of this, Lewis often lets his buddies violate department policies while insisting that other follow them. John is guilty of not adhering to the ______view of moral reasoning?

answer

justice

question

The phrase "when in Rome, do as the Romans do" reflects which of the following ethical positions?

answer

cultural relativism

question

If you are going on an international trip and your parents tell you "Don't do anything that you would not do at home," you are being told to practice

answer

moral absolutism

question

A(n) ______ is a situation that although offering potential benefit or gain may also be unethical

answer

ethical dilemma

question

While not a justification for the responsibility of any of the involved parties, your author argues that a primary source of pressure leading to ethical dilemmas comes from

answer

bosses

question

"No one ever will ever know about it" is an example of _____ unethical behavior.

answer

rationalizing

question

Well-thought out personal rules and strategies for ethical behavior refers to which of these?

answer

ethical frameworks

question

Someone in the _____ stage of moral development is likely to make decisions based on social norms, meeting the expectations of others, and living up to agreed-upon obligations

answer

conventional

question

The ____ view of corporate social responsibility is that business should focus on contributions to society, not just making profits .

answer

classical

question

____ is making use of natural resources to meet today's needs while also preserving and protecting the environment for use by future generations

answer

sustainable development

question

Which of these refers to the ability to gather and use information to solve problems?

answer

information competency

question

James is a proactive information gatherer and a forward thinking manager. James is said to be

answer

a problem seeker

question

Jessica always tends to approach a problem in a flexible and spontaneous fashion. This refers to _____

answer

intuitive thinking

question

Which of these represent the most significant factor that determines whether a decision is programmed or non-programmed?

answer

whether the problem is new or unusual

question

In a company, the major issue is a drop in its sales. Which of the following should be followed by the company?

answer

the company should look at the problem, not the symptom

question

During which step of the decision-making process is cost-benefit analysis used?

answer

generating alternatives courses of action

question

All humans have limited information processing capabilities. These are called ___ limitations

answer

cognitive

question

Authors suggest that in all steps of the decision-making process, a decision maker should consider

answer

ethical reasoning

question

The generation of a novel idea or approach that solves a problem or identifies an opportunity is called

answer

creativity

question

Which of these situations would not suggest a group-based decision?

answer

the problem needs a quick solution

question

If Christina insists on continuing on a course of action even though it is not working, she is falling in the trap of which of these?

answer

escalating commitment

question

Solving a problem based on your perception of the situation, positive or negative is known as a(n) _____

answer

framing error

question

In deciding on what behavior is ethical, fortunately, one can simply follow the "letter of the law." T or F

answer

false

question

Values tend to be quite flexible within individuals, so we can train employees to hold certain values T or F

answer

false

question

Ethical dilemmas often arise out of the conflicting desires of managers, employees, and customers T or F

answer

true

question

One of the problems in stopping unethical behavior is that those who commit unethical acts often justify their actions in such a way as to make the actions seem acceptable to them T or F

answer

true

question

The main reason for the actions of whistleblowers is the praise and recognition that comes from the companies that they help in uncovering problems T or F

answer

false

question

The reason that managers have such a large share of the responsibility for ethical behavior is due to their power and ability to set the tone for the organization T or F

answer

true

question

The role of business is solely to maximize profits and shareholder value represents the classical view of corporate responsibility T or F

answer

true

question

The highest level of social performance comes through the satisfaction of economic responsibility T or F

answer

false

question

Research finds that intuitive thinking is less valuable and practical than systematic thinking T or F

answer

false

question

The problem with the classical decision model is that it does not take into account the cognitive limitations that we, as humans, have T or F

answer

true

question

When generating alternative courses of action, extensive information gathering should identify alternative courses of action as well as their anticipated consequencesT or F

answer

true

question

The evaluation process should not only consider whether the results were gained, but should also determine whether any undesirable side-effects occured T or F

answer

true

question

Managers turn to heuristics to make decisions with limited information, time, and energy T or F

answer

true

question

How we "frame" an issue, meaning cast it in a positive or negative light, impacts not only how we discuss the issue, but how we solve it T or F

answer

true

question

A common management problem when implementing decisions is escalating commitment T or F

answer

true

question

The problem in a "crisis" situation is not just that it is often unexpected, but that it must be handled quickly in order to avoid a disaster T or F

answer

true

question

Sonya's primary responsibilities include the process of monitoring task accomplishments and taking corrective action in her department. This is called _____

answer

controlling

question

Jason wishes to achieve specific results. These are referred to as

answer

objectives

question

Stretch goals are _____

answer

difficult and challenging, but achievable

question

Objectives should be measurable and _____

answer

specific

question

The last of the four management functions, controls, actually begins with

answer

a well-developed plan to measure against

question

A future oriented statement that clarifies the purpose of the organization refers to a(n)

answer

vision statement

question

Plans that define the various short term activities needed to implement strategic plans are called _____ plans

answer

operational

question

A plan covering production activities for the three months would be an example of a(n)____ plan

answer

operational

question

Plans that specifically identify how different parts of the organization will contribute to accomplishing strategic plans are called ___ plans

answer

functional

question

_____ plans deal with the methods and technology needed by people in their work

answer

production

question

A company poster lists instructions as to what to do in case of a fire alarm. This is an example of a(n)

answer

procedure

question

A plan that commits resources to projects or activities is called a(n)

answer

budget

question

Qualitative approaches to forecasting include

answer

expert opinion

question

Measuring performance and _____ are parts of the foundation of any control system

answer

taking corrective action

question

Output standards in business would include

answer

quality ratings of the final product

question

Influencing behavior through norms and expectations set by the organization's culture is called ______ control

answer

clan

question

The two most common types of objectives in the management by objectives process are work related improvement and ______ objectives

answer

personal development

question

The goals set in an MBO process should be

answer

specific and measurable

question

A(n) ____ chart graphically displays the scheduling of tasks required to complete a project

answer

Gantt

question

The pathway from project start to conclusion that involves activities with the longest completion time is called the ____

answer

critical path

question

When production materials arrive from suppliers as they are required, it is called _____ scheduling

answer

just-in-time

question

The two types of cost used to determine total costs are _____ and _____

answer

fixed; variable

question

Which of the following financial ratios is the correct formula for the current ratio?

answer

current assets/current liabilities

question

One of the critical pieces of the planning effort is defining the objectives T or F

answer

true

question

The management process is complete once the plan implementation is done T or F

answer

false

question

Each level of the organization should create their plans independently, in order to be responsive to the varying needs at each level T or F

answer

false

question

Strategic plans define what specific work units need to do in order for the organization to move ahead T or F

answer

false

question

If a forecast is carefully created, it can be relied upon to accurately predict the future T or F

answer

false

question

Planning is best done by independent staff organizations T or F

answer

false

question

The roots of the control process are in the organizing function T or F

answer

false

question

Informal standards like "we did our best" or "everyone seemed to like it" are very effective as a basis for control adjustments T or F

answer

false

question

In the comparison phase of the control process, we are focused on indications that action is needed to correct performance deficiencies T or F

answer

true

question

Conformance with rules and procedures, efficiency in the use of resources, and work attendance are examples of input standards T or F

answer

true

question

Management by exception is when managers give their attention to the situations with the greatest need for action T or F

answer

true

question

When writing a good performance objective, you should identify a date by which the key result will be accomplished T or F

answer

true

question

The reality of "continuous improvement" is that you are never done T or F

answer

true

question

The function of EOQ is to hold down both order costs and inventory costs T or F

answer

true

question

A(n) _____ is a comprehensive action plan that identifies long-term direction for an organization

answer

strategy

question

What are the three levels of strategy used in organizations?

answer

corporate, business, and functional

question

Which of these is an example of a strategic question at the corporate level?

answer

In what industries and markets should we compete?

question

A strategy that identifies how a division or business unit will compete in its product or service domain is called a _____ strategy

answer

business

question

A strategy that guides activities within a specific area such as engineering and marketing is called a(n) ______ strategy

answer

functional

question

An example of a question asked at the business strategy level is

answer

How are we going to compete for customers in a competitive market?

question

An example of a strategic question asked at the functional level is

answer

How does the engineering department support the business strategy?

question

When a company expands in its existing markets, it is called growth through_____

answer

retrenchment

question

ABC International is expanding by acquiring suppliers and distributors. This is called growth through

answer

vertical integration

question

The riskiest growth strategy is through

answer

unrelated diversification

question

Both Coca-Cola and PepsiCo have pursued _____ by purchasing some of their major bottlers

answer

forward vertical intergration

question

Which strategy uses information technology and the internet to link organizations vertically in supply chains?

answer

B2S

question

Strategic management consists of strategy _____ and _____

answer

formulation; implementation

question

A special strength, which a company has, that gives it a competitive advantage is called a(n)_____

answer

core competency

question

According to Michael Porter, industry attractiveness is a function of which of these five forces?

answer

competitors, new entrants, suppliers, customers, and substitutes

question

The process of grouping together people and jobs into work units is called

answer

departmentalization

question

At Ink Pens Manufacturing (IPM), there are departments of marketing, engineering, and manufacturing. IPM exemplifies a ______ structure

answer

functional

question

Big Money Bank has many branches which are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a ______ structure

answer

product

question

Community Bank currently operates with a functional structure. At the bank, there is lack of communication across functional departments. The bank is facing which of these problems?

answer

functional chimneys

question

Remote Servicing, Inc. (RSI) can be described as a flat organization. Managers at RSI would have a _____ span of control

answer

wide

question

Top management has the power to make most of the important decisions in a _______ organizations

answer

decentralized

question

Delegation is

answer

the process of entrusting work to others

question

In creating an empowering climate, a manager should avoid

answer

closely supervising and regulating the work process

question

____ allow(s) a worker to complete a full-time job in less than five days

answer

a compressed workweek

question

The advantage of growth through concentration is that you are growing in an area that you know and, presumably, have expertise T or F

answer

true

question

A retrenchment strategy could be a "going out of business" strategy T or F

answer

true

question

Just about any kind of partnership between two companies could be called a strategic alliance T or F

answer

true

question

The process of strategic management focuses only on developing strategies T or F

answer

true

question

A mission statement includes specific goals that the organization wants to achieve T or F

answer

false

question

Operating objectives such as profits, cost efficiency, market share, product quality, a talented workforce, innovation, and social responsibility are often under scrutiny when, executives meet to discuss how well an organization is doing T or F

answer

true

question

A focused differentiation is when you compete on price with your competitors T or F

answer

false

question

The makers of Coke and Pepsi follow a focused cost leadership strategy T or F

answer

false

question

Georgia is both the Chairman of the Board and CEO of GMA, Inc. Such dual role has a potential to weaken the corporate governance at her company T or F

answer

true

question

Controlling arranges people and resources to work toward a goal T or F

answer

false

question

One of the problems with a functional structure is communication between functional groups T or F

answer

true

question

The four types of divisional structures are product, geographical, customer, and functional T or F

answer

false

question

A basic principal of management is that, "When delegating, authority should equal responsibility." T or F

answer

true

question

Flexible time means that you can work whenever you want T or F

answer

false

question

In an organization, language and other symbols conveying core values are known as

answer

symbols

question

The process through which new members learn the culture of an organization is called

answer

socialization

question

ABC Manufacturing on a monthly basis holds an achievement award programs to recognize the most productive employees each month. These are ____ that contribute to a ABC's core values

answer

rites and rituals

question

Which of the following represent a deeper level of organizational culture that consists of the beliefs and values shared by the organization members?

answer

core

question

Merck--"highest level of scientific excellence," Whole Foods--"creating ongoing win-win partnerships with our suppliers," FedEx--"We are honest, ethical, and do the right thing." These are examples of _____

answer

values statements

question

Which of these indicate the true values or core culture of an organization?

answer

the actions of the top managers

question

Improving the way things are done is called _____

answer

process innovation

question

Netflix turned movie rental into a subscription business; eBay earns revenues from the users of its online marketplace; Google thrives on advertising revenues driven by ever-expanding Web technologies. These are all examples of _____ innovations

answer

business model

question

Nicole is a manager at N.E.W. Corporation. In order to improve performance, she bends and adjusts the existing ways of performance improvement techniques. Nicole is using what type of change?

answer

incremental

question

According to Lewin, the correct order in the steps of change is

answer

unfreezing, changing, and refreezing

question

A(n) ____ strategy pursues change through formal authority and the use of rewards or punishments

answer

force-coercion

question

The rational persuasion strategy is most closely linked to the _____ power base

answer

expert

question

Which of these refers to refusing to hire or promote someone for non-job related reasons?

answer

discrimination

question

All of the following categories are protected by Title VII of the 1964 Civil Rights Act (CRA) EXCEPT

answer

age

question

Employment criteria justified by capacity to perform a job are called

answer

bona fide occupational qualifications

question

Which of following is NOT protected by federal law?

answer

a job applicant who drinks

question

Privacy at work is a right that applies to which of these?

answer

All employees

question

____ is the match of individual values, interests, and behaviors with the organizational culture

answer

person-organization fit

question

In designing an employment test, ensuring that the results are an accurate predictor of future job performance means that the test instrument is ____

answer

valid

question

Performance appraisal is the process of formally evaluating an employee's performance for the purpose of offering ____ to employees

answer

feedback

question

A performance appraisal method that uses a log of the employee's activities effective and ineffective job behaviors is called a _____

answer

critical-incident technique

question

_____ involves balancing career demands with personal and family needs

answer

work-life balance

question

_____ programs allow choice to personalize benefits within a set dollar allowance

answer

flexible (cafeteria) benefits

question

Given the impossibility of actually "seeing" assumptions and beliefs, it is not possible to actually see the culture of an organization; it is just something that you feel T or F

answer

false

question

Research finds that if a company employs the right people, a strong corporate culture will just happen T or F

answer

false

question

A person's Facebook profile ought to be unaffected by his/her organizational culture T or F

answer

false

question

Using robots to improve manufacturing efficiency is an example of product innovation T or F

answer

false

question

Creating innovative ways to solve pressing social problems is called social engineering T or F

answer

false

question

In highly innovative organizations, staffing supports innovation T or F

answer

true

question

Transformational change is more important to an organization than incremental change T or F

answer

false

question

The "burning bridge" phase is another way to see Lewin's "unfreezing," as it is an attempt to get people to see that they have to "jump" into the change. T or F

answer

true

question

In Lewin's third phase of planned change, the change leader's task is to implement change T or F

answer

false

question

When dealing with resistance to change, managers may use facilitation and support to provide encouragement and training T or F

answer

true

question

Performance management aligns human capital with organizational strategies T or F

answer

false

question

Employees right to privacy of communications inside the workplace is guaranteed by civil rights legislation T or F

answer

false

question

Realistic job interviewers "sell" the positive features of a job in order to find potential employees T or F

answer

false

question

Reliability of employee testing means that the scores on a selection device demonstrate links with future job performance T or F

answer

false

question

Many employers talk about the "value" they place on their workers, but a good test is whether they invest in employee training T or F

answer

true

question

In the dynamic workplace environment of today, more and more of the responsibility for career planning is falling on the individual employees to do their own T or F

answer

true

MGT 3120 Midterm – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards