question

The ______ influence tactic involves trying to convince someone with reason, logic or facts.

answer

rational persuasion

question

Which of the following is false regarding the communication styles of men and women.

answer

Men apologize even when they have done nothing wrong.

question

Which of the following statements about nonverbal communication is true?

answer

People tend to avoid eye contact when discussing bad news.

question

A(n) ______ communication style is expressive, self-enhancing, and based on treating oneself and others with dignity and respect.

answer

assertive

question

In the ______ style of handling conflict, the individual uses a give-and-take approach involving moderate concern for both self and others. This style is appropriate when parties have opposite goals or possess equal power.

answer

compromising

question

______ is (are) an example of nonverbal behavior of someone with a nonassertive communication style.

answer

Little eye contact

question

When a situation is characterized by ______, managers should expect conflict.

answer

interdependent tasks

question

Which of the following is true? Organizational conflict is inevitable. Greater employee diversity leads to decreased organizational conflict. Greater amounts of face-to-face communicates lead to increased organizational conflict. Conflict is to be avoided whenever possible.

answer

Organizational conflict is inevitable.

question

Groups should be included in the decision process when ______.

answer

decision acceptance is relatively important

question

The ______ model proposes that managers use a four-step sequence when making decisions: 1) identify the problem; 2) generate alternative solutions; 3) select a solution; and implement and evaluate the solution.

answer

rational

question

______ involves solving problems by choosing a solution that meets some minimum standard of acceptance.

answer

Satisficing

question

______ represents the idea that decision makers are restricted by a variety of constraints when making decisions.

answer

Bounded rationality

question

______ involves solving problems by producing the best possible solution.

answer

Optimizing

question

______ occurs when an individual's judgment is distorted by the unanimous but incorrect opposition of a noncohesive group.

answer

The Asch effect

question

______ help organizational members determine right from worng and clarify behavioral expectations.

answer

Norms

question

Which of the following is the correct sequence of the stages of group development?

answer

Forming, storming, norming, performing, adjourning

question

_____ teams are responsible for performing day-to-day operations.

answer

Production

question

Question The ________ technique reduces the roadblocks to group decision-making by separating idea generation from evaluation, promoting balanced participation among members, and incorporating matematical voting techniques in order to reach consensus.

answer

nominal group

question

If trait theories of leadership are valid, then leaders are

answer

born.

question

A surgery team is an example of a(n) ______ team.

answer

action

question

If trait research had been successful, we would _______, whereas if behavioral studies were correct, we would _____

answer

select the right person for the job; train leaders.

question

A leader high in initiating structure would do which of the following?

answer

assign group members to particular tasks

question

The graphic portrayal of a two-dimensional view of leadership style by Blake and Mouton is known as the

answer

Managerial Grid.

question

If the least preferred co-worker is described in relatively positive terms, then the respondent is

answer

relationship-oriented.

question

Which of the following rankings (high to low) represents the relative information richness of media?

answer

Face-to-face, telephone, personal written, formal written, formal numeric

question

Three situational criteria identified in the Fiedler model are

answer

leader-member relations, task structure, and position power.

question

Which of the following is not true of charismatic leaders?

answer

They are rarely sensitive to follower needs.

question

The most important thing a person should do when looking for a job and building and managing his/her career(s) is

answer

networking

question

The most important aspect of power is that it

answer

is a function of dependency.

question

When French and Raven refer to bases of power, they are referring to

answer

what the powerholder has that gives him or her power or influence.

question

The statement "That person can make things difficult for people, and you want to avoid getting him angry," describes someone with what type of power?

answer

coercive

question

The ability to control and distribute discretionary funds involves the power base known as

answer

reward power.

question

The power that the College Dean has been granted by the University over the faculty because he holds the position of Dean is termed

answer

legitimate power.

question

Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have _____ power.

answer

referent

question

The most popular power tactic used by managers to influence subordinates is

answer

reason/rational persuasion.

question

Unwelcome advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that affect an individual's employment can potentially be illegal. sexual harassment. abuse of power. all of the above

answer

all of the above

question

__________ are the most frequent perpetrators of sexual harassment in organizations.

answer

coworkers

question

When a person highlights his best qualities and downplays his worst ones, he is using the impression management technique of

answer

self-promotion

question

A written statement of the minimum acceptable qualifications a jobholder needs for a given job is

answer

a job specification.

question

The most frequently used selection device in this country is the

answer

interview

question

Which of the following are methods of performance evaluation? critical incidents. written essays. 360-degree feedback. graphic rating scales. All of the above.

answer

All of the above.

question

All of the following are ways to overcome problems encountered with performance evaluations except

answer

emphasizing traits.

question

Emotional Intelligence (EI) is a better predictor of leadership than IQ.

answer

True

question

Critical incidents as a method of performance evaluation focus on key behaviors.

answer

True

question

The key characteristic of organizational culture which assesses the degree to which organizational activities emphasize maintaining the status quo in contrast to growth is

answer

stability

question

Which one of the following terms in not part of the definition of a strong culture?

answer

weak norms

question

The research indicates that national culture _____ on employees than does their organization's culture.

answer

has a greater impact

question

The ultimate source of an organization's culture is

answer

its founders.

question

Top management has a primary impact on the organization's culture by

answer

maintaining norms that filter down through the organization.

question

All of the following are examples of rituals except

answer

the physical layout of Spartan Company's offices.

question

A strong culture can act as a substitute for rules and regulations.

answer

True

question

Individuals who rigorously document activity to project an image of competence and thoroughness are using which of the following defensive behaviors?

answer

buffing

question

Self-evaluation is consistent with empowerment.

answer

True

question

Observing the physical surroundings, characterizing the style of the people, and observing the degree of formalization of rules and regulations in an organization are all ways t

answer

read the culture of an organization

question

All of the following except one are ways managers can build trust with their employees:

answer

practice charismatic leadership

question

Your doctor advised you to take a series of medications. You comply because of her __________.

answer

expert power

question

People who are high self monitors are _______ likely to engage in political behavior at work.

answer

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