MGT 3003 Ch. 2-4

question

On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience?
answer

Emotional Hi-jacking
question

People who speak out constructively about differences of opinion are most likely to have
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high relationship management skills
question

Which of the following is most likely to be true about the people who exhibit high self-management?
answer

They spend a higher percentage of work conversations on work-related topics.
question

Which of the following is a solution-oriented question?
answer

How can we reduce our expenses for office supplies to meet our budget goals?
question

Which of the following employees is most likely to have a blue motivational value system?
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Darwin focuses on encouraging the growth of coworkers.
question

Which of the following is a sign of a person paying attention?
answer

a nod to indicate acknowledgement
question

Which of the following is characteristic of learner mind-sets?
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viewing differences of opinion as normal
question

Which of the following employees is acting with incivility?
answer

Scott usually greets female colleagues by saying, \”Hello there, girls.\”
question

Which of the following employees is most likely to be an extrovert?
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Len meets everyone in the department by his third day on the job.
question

Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?
answer

physical
question

Asking oneself how certain emotions alter or distort one’s thinking helps improve
answer

self-awareness.
question

Why does emotional hijacking occur?
answer

People are hard-wired to feel emotions about a situation before they reason it out.
question

In high gender egalitarianism cultures
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men and women are encouraged to occupy the same professional roles.
question

Which of the following is characteristic of people from high uncertainty avoidance cultures?
answer

They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.
question

Why is it important to learn about the customs and etiquette of Brazil, Russia, India, and China in particular?
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They are expected to become important business markets.
question

In societies with low performance orientation, people
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hold relationships to be more important than results.
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Which is most likely to happen in an egalitarian culture?
answer

The company will award stock to employees so they can share in the ownership.
question

People from low uncertainty avoidance cultures
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prefer informality in most interpersonal business interactions.
question

Which topic should you avoid discussing in both Brazil and India?
answer

poverty
question

Which of the following is a feature of hierarchical cultures?
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Leaders expect employees to comply with their decisions because of their authority.
question

Khadija is an international student who has mixed feelings about life in Riverside. The people are helpful and friendly, but they sometimes make unflattering and incorrect assumptions about her culture. The behavior of the people of Riverside is an example of which of the following concepts?
answer

stereotyping
question

Which of the following statements about stereotyping is true?
answer

Popular culture plays an important role in the formation of negative stereotypes.
question

Steve, the CEO of a chocolate manufacturing company called Sweet Splash, intends to expand his business to Asia. To facilitate this expansion, he decides to transfer one of his more experienced managers to the targeted country. He wishes to pick a manager who displays high cultural intelligence. Which of the following managers fulfills this requirement?
answer

Jordan, who works well with people from different backgrounds
question

Which of the following statements is true of cultural dimensions?
answer

Cultural dimensions are factors that help you understand a culture’s underlying goals and motivations.
question

In a highly assertive culture, you would be likely to observe people
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using competitive language when evaluating ideas.

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