MGT 3003 Ch. 2-4
14 December 2020
question
On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience?
answer
Emotional Hi-jacking
question
People who speak out constructively about differences of opinion are most likely to have
answer
high relationship management skills
question
Which of the following is most likely to be true about the people who exhibit high self-management?
answer
They spend a higher percentage of work conversations on work-related topics.
question
Which of the following is a solution-oriented question?
answer
How can we reduce our expenses for office supplies to meet our budget goals?
question
Which of the following employees is most likely to have a blue motivational value system?
answer
Darwin focuses on encouraging the growth of coworkers.
question
Which of the following is a sign of a person paying attention?
answer
a nod to indicate acknowledgement
question
Which of the following is characteristic of learner mind-sets?
answer
viewing differences of opinion as normal
question
Which of the following employees is acting with incivility?
answer
Scott usually greets female colleagues by saying, \”Hello there, girls.\”
question
Which of the following employees is most likely to be an extrovert?
answer
Len meets everyone in the department by his third day on the job.
question
Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?
answer
physical
question
Asking oneself how certain emotions alter or distort one’s thinking helps improve
answer
self-awareness.
question
Why does emotional hijacking occur?
answer
People are hard-wired to feel emotions about a situation before they reason it out.
question
In high gender egalitarianism cultures
answer
men and women are encouraged to occupy the same professional roles.
question
Which of the following is characteristic of people from high uncertainty avoidance cultures?
answer
They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.
question
Why is it important to learn about the customs and etiquette of Brazil, Russia, India, and China in particular?
answer
They are expected to become important business markets.
question
In societies with low performance orientation, people
answer
hold relationships to be more important than results.
question
Which is most likely to happen in an egalitarian culture?
answer
The company will award stock to employees so they can share in the ownership.
question
People from low uncertainty avoidance cultures
answer
prefer informality in most interpersonal business interactions.
question
Which topic should you avoid discussing in both Brazil and India?
answer
poverty
question
Which of the following is a feature of hierarchical cultures?
answer
Leaders expect employees to comply with their decisions because of their authority.
question
Khadija is an international student who has mixed feelings about life in Riverside. The people are helpful and friendly, but they sometimes make unflattering and incorrect assumptions about her culture. The behavior of the people of Riverside is an example of which of the following concepts?
answer
stereotyping
question
Which of the following statements about stereotyping is true?
answer
Popular culture plays an important role in the formation of negative stereotypes.
question
Steve, the CEO of a chocolate manufacturing company called Sweet Splash, intends to expand his business to Asia. To facilitate this expansion, he decides to transfer one of his more experienced managers to the targeted country. He wishes to pick a manager who displays high cultural intelligence. Which of the following managers fulfills this requirement?
answer
Jordan, who works well with people from different backgrounds
question
Which of the following statements is true of cultural dimensions?
answer
Cultural dimensions are factors that help you understand a culture’s underlying goals and motivations.
question
In a highly assertive culture, you would be likely to observe people
answer
using competitive language when evaluating ideas.