MGT 3003 Ch. 2-4
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Emotional Hi-jacking
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On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience?
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high relationship management skills
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People who speak out constructively about differences of opinion are most likely to have
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They spend a higher percentage of work conversations on work-related topics.
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Which of the following is most likely to be true about the people who exhibit high self-management?
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How can we reduce our expenses for office supplies to meet our budget goals?
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Which of the following is a solution-oriented question?
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Darwin focuses on encouraging the growth of coworkers.
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Which of the following employees is most likely to have a blue motivational value system?
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a nod to indicate acknowledgement
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Which of the following is a sign of a person paying attention?
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viewing differences of opinion as normal
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Which of the following is characteristic of learner mind-sets?
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Scott usually greets female colleagues by saying, "Hello there, girls."
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Which of the following employees is acting with incivility?
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Len meets everyone in the department by his third day on the job.
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Which of the following employees is most likely to be an extrovert?
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physical
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Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?
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self-awareness.
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Asking oneself how certain emotions alter or distort one's thinking helps improve
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People are hard-wired to feel emotions about a situation before they reason it out.
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Why does emotional hijacking occur?
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men and women are encouraged to occupy the same professional roles.
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In high gender egalitarianism cultures
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They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.
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Which of the following is characteristic of people from high uncertainty avoidance cultures?
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They are expected to become important business markets.
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Why is it important to learn about the customs and etiquette of Brazil, Russia, India, and China in particular?
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hold relationships to be more important than results.
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In societies with low performance orientation, people
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The company will award stock to employees so they can share in the ownership.
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Which is most likely to happen in an egalitarian culture?
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prefer informality in most interpersonal business interactions.
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People from low uncertainty avoidance cultures
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poverty
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Which topic should you avoid discussing in both Brazil and India?
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Leaders expect employees to comply with their decisions because of their authority.
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Which of the following is a feature of hierarchical cultures?
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stereotyping
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Khadija is an international student who has mixed feelings about life in Riverside. The people are helpful and friendly, but they sometimes make unflattering and incorrect assumptions about her culture. The behavior of the people of Riverside is an example of which of the following concepts?
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Popular culture plays an important role in the formation of negative stereotypes.
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Which of the following statements about stereotyping is true?
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Jordan, who works well with people from different backgrounds
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Steve, the CEO of a chocolate manufacturing company called Sweet Splash, intends to expand his business to Asia. To facilitate this expansion, he decides to transfer one of his more experienced managers to the targeted country. He wishes to pick a manager who displays high cultural intelligence. Which of the following managers fulfills this requirement?
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Cultural dimensions are factors that help you understand a culture's underlying goals and motivations.
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Which of the following statements is true of cultural dimensions?
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using competitive language when evaluating ideas.
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In a highly assertive culture, you would be likely to observe people
