MGT 286 Test 2 – Flashcards
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Chuck is part of a team identifying ideas to cut expenses. The team has decided to hold a brainstorming session. What is the best strategy the team can do during the session?
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Set an established time limit.
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Select the best definition of communication?
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the transmission of information and meaning from one individual or group to another
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Which of the following takes place during the first phase of the 3x3 writing process?
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analyze your audience and the purpose for writing
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A company's annual report describes the company's efforts to give back to the community. The primary purpose of this report is to ___, the secondary purpose is to ____.
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inform, promote goodwill
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Determining whether a message will be transmitted by email or delivered in person is part of
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Selecting an appropriate channel for the message
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Which sentence best illustrates the "you" view?
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You will receive your complete walking tour itinerary one month before your trip.
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You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?
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Please give us your feedback about your online ordering experience.
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Which of the following sentences does not show gender bias?
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The servers at Cafe Divine are always professional.
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You want to simplify your language and use short, familiar words that your audience will recognize. Which of the following sentences has the best wording?
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Employees are invited to attend a special luncheon next week.
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Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea. What will her team likely do the first time they meet?
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Brainstorm for ideas
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"So that your needs can better be met in the future, please complete the online survey about your recent flight with Southwest Airlines," is an example of
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spotlighting audience benefits
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Melanie is working on a report and has reached Phase 2 of the 3x3 writing process. What should she do first in this second phase?
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Gather any necessary information
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Brooke is working on a business proposal for a prospective client. What is the primary question Brooke should ask as she gathers information for her project?
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What does the client need to know about this topic?
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Which of the following is an example of using a formal research method?
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Amy conducts a web search to find information about a competitors products
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One of the most important tasks in preparing well organized messages is
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grouping similar ideas together
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An organizational pattern that presents the main idea after the details, explanation, and evidence is the
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indirect organizational patterns
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When you expect the reader to be pleased, mildly interested, or neutral, the most effective organizational patten is the
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direct pattern
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Peter is writing an email message to his staff about an upcoming training session, and he is sure they'll be pleased with the news. Peter should use the
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direct pattern
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Which of the following is an independent clause?
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Please call with any questions you have
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Which of the following is a compound sentence?
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Raymond applied for the position, and he was called for a position two days later.
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What type of sentence fault results when a writer joins two independent clauses with a comma?
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comma splice
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Which of the following sentences contains a comma splice?
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Miguel will write the document, Alicia will proofread it.
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Franco wants to emphasize the new features of a product he is selling. What should he do?
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Use vivid words to describe the features
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Selective the active voice sentence
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Many companies now offer wellness programs
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Select the passive voice sentence
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The website was redesigned by a team of professionals
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Which of the following sentences demonstrates parallelism?
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The person we hire for this position should be flexible, reliable, and have good organizational skills.
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Most business messages use the ____ paragraph plan because it clarifies the subject immediately
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direct
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Shauna is writing a document that will compare and contrast different retirement plans. She will most likely use the ____ paragraph plan
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pivoting
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When should the passive voice be used?
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to de-emphasize bad news
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The final phase of the 3x3 writing process focuses on
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all of these tasks
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During Phase 3 of the 3x3 writing process, Donalyn is analyzing her message to make sure it will achieve its purpose. What is Donalyn Doing?
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Evaluating
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Justin is writing a proposal to submit to his company's board of directors. He should spend the most time in the ____ phase to make sure that his document is clear and correct
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revising
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At this point in time. due to the fact that. feel free to.and in the near future. are examples of
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flabby expressions
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The sentence "I am writing this email message to let you know that we have received your application for the receptionist positions
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contains long lead in
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Basic fundamentals, exactly identical and repeat again are all examples of
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redundancies
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The sentence, "Your attendance at Monday's marketing meeting is absolutely essential" could be improved by eliminating a(n)
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redundancy
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Which of the following represents the best business writing
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Your plane leaves San Franciso at 7:20 a.m. PST and arrives in Atlanta at 3 p.m.,EST
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Which of the following sentences does not contain any cliches?
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Just do your best during the job interview
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Which of the following sentences does not contain a verb that has been converted into a noun?
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The jury concluded that the defendant was guilty
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Which of the following is free of wordy or trite phrases?
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It is my personal opinion that we cannot create a reduction in our inventories unless we lower prices
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What is the most accurate statement about white space in a business document?
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Use headings, bulleted or numbered lists and effective margins to create the desired white space
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Which of the following statements about headings is least accurate?
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Headings are used only in reports
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When proofreading a document, be concerned with
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All of these choices
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You are formatting a business letter and want to make the best use of margins. What should you do?
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You should use all of these
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Which of the following represents the best writing?
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Elena reported her findings
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E-Mail messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of
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channel
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Which of the following is an example of an internal disruption in the decoding process?
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Meghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence
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The process of communication begins when
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the sender has an idea
